Hi B.K,
Thank you for sharing your feedback.
We regret to see that you have encountered some complications with your booking and we apologize for any inconvenience caused.
To clarify, the payment verification process is a standard protocol followed by all our agents in Bookmundi as we have received a lot of fake bookings lately. That said, we understand your concerns which is why we have followed up with an email notifying you that we are processing your booking. We do strive to make booking tours as easy as possible for our travellers and appreciate any opportunity to see where we may be able to better improve the clarity of our platform at all stages of the booking process.
We look forward to assisting you further in any way we can.
Best regards,
Bookmundi Team
“The process of finding the best possible trip, the sparring with different operators and the site offers a great and seamless experience. In addition, operators are super knowledgeable and good at giving guidance. In our case, on a trek to Everest Base Camp for myself and 13 year old son. They helped me understand and consider how I can offer my son the best possible experience. Can only recommend Bookmundi.”
“Sarah and Jane in Customer Service took such good care of us all the way through our booking process! Having never booked a cycling tour before, and having never been to Italy before, I had lots of questions and they were always there to answer them. They worked very well along side Explore who was the Tour Operator. My husband and I were in great hands and our trip went off without a hitch. Thanks so much Jane and Sarah! I would highly recommend Bookmundi.”
“Emily from Bookmundi was fantastic to work with. She made every step of the booking process very easy and provided excellent communications every step of the way. I wouldn’t hesitate using them again for future travel.”
“We used this company to maximize our time in Peru and we are very happy that we did. Having had limited time, we wanted to do as much as possible in the span of a few days and this company allowed us to do just that. They made everything extremely easy for us from the second we got off the plane to the time we needed to leave. Everything was pre arranged and there were no surprises. Erik, Pilar, Sol, Evy, Lillian, and all the drivers were so nice and willing to do anything to make our trip as perfect as possible. Would use this company without hesitation for any future vacations and highly recommend to anyone thinking of going to Peru!”
“Excellent. I had questions about a flight to go along with a tour to Iguazu Falls and the agent, Ramiro, checked the flights and got back with me within minutes. Soon afterward he sent me a link to book my entire trip. My first experience with bookmundi was awesome. I will check with bookmundi to book future tours first. Thank you.”
“When I selected a tour, it said, ‘instant booking’ but I received an email, 6 hours after payment that they suspect my credit card to be fraudulent and that I need to send a picture of myself with my ID for extra safety measures. This is ridiculous since I’ve been using this Card since last six years globally without any questions. After providing the picture, they took additional 48 hours to confirm my tour. So it wasted 3 days only booking a tour.”
Dear Rakhee,
Thank you for the feedback. We appreciate that.
We do unfortunately see some fraud bookings on Bookmundi where the credit card used has been stolen from its original owner. We are especially on the alert when the credit card is issued in one country and the user is from another country. In a few instances we have therefore put a safety procedure in place to double-check that the user of the credit card is also the correct owner. It's not to cause inconvenience but merely to try and safeguard the credit card owner's money. We are of course sorry that this caused an undue delay for processing and confirming your booking. We will reach out directly to you with a few solutions to amend the situation.
All the best
Sarah
Customer Service Manager
Bookmundi
“Michael with Omega was very helpful in the process. I did have some confusion with the online booking options, since it wasn’t made clear that there was the extra charge for the single occupancy until AFTER I had confirmed the purchase at the lower price.”
“I booked and paid for a trip to India with Bookmundi about a month in advance, but without a visa in advance. I was led to believe by the supplier website that as a Canadian I could get an e-Visa in just a few days. That turned out not to be true. There was not enough time to get one the usual way, sending in my passport by mail. So I cancelled immediately, within 24 hours. Nevertheless the supplier insisted on a 60% cancellation fee. I protested to Jane at Bookmundi, who agreed this was unfair and took up my case with the supplier, who finally relented and returned all my money. So kudos to Jane at Bookmundi.”
