“Before visiting South Africa in Jan-Feb 2020 I decided almost last minute to add Kruger National Park to my trip. Jammie made this the easiest experience ever! He got me a private bungalow with everything I asked for, 1 bush walk and 3 game drives during my 3 day visit. I’m currently working with him again for a return trip this Nov. Even during the current health crisis he would randomly reached out to me to let me know he was still working on building me the perfect trip. He finally got me setup for over a half a month, 2 country trip for a great price. Thank you Jammie! I’m a customer for as long as I can travel.”
“This company processed my credit card knowing that the tour they were selling me was not available for the date I booked. They requested that I switch my purchase to another tour. The tour they wanted to change it to did not fit our schedule. I requested a refund and was told I would get one. However, it has been several weeks now and I still have not received the money. I paid them over $300 and they have not returned any of it. Don’t trust them!!”
Hi,
Thanks for your review.
These are special times and we were unfortunately not aware that the tour you booked was not available. However, we actually did process a full refund of the USD 300 the moment we were notified. We have reached out in a separate mail as well.
Have a great day ahead.
Best,
Sarah
Head of Customer Service
Bookmundi
“Booking the tour was an efficient and easy process. However my tour was cancelled by the operator a few days before I was due to travel due to COVID-19 virus restrictions. One week later Bookmundi has refunded my deposit in full. Given the current collapse of tourism in this crisis, Bookmundi has acted swiftly and responsibly. I wish I could say the same about Booking.com who are being very difficult with so called "non-refundable" bookings.”
Hi Carl,
Thank you very much for informing us.
We have kept in contact with your operator throughout the process and have also been informed that you were offered a good solution.
Kind Regards,
Sarah
Customer Service
Bookmundi
“If our trip lives up to our booking experience we will be giving you 10/10!
Jammie has been extremely helping in accommodating out frequently changing plans and took all the pain out of the experience of booking accommodation along a planned road trip.”
“Great easy professional I will recommend you to everyone interested in going to Nepal and or trekking to EBC
Hope flights and accom are as easy to arrange and book!
Great job many thanks
And this is a genuine review Gerry from QLD Australia”
“My booking experience started with an exchange of emails to find out the maximum tour size, then continued with the booking itself. Both went smoothly and made a good first impression.”
“We were planning a trip and asked a travel agent for help. Then my daughter found your website. With bookmundi, we got adventure and accommodations for a better price than hotel only. We will always come back to you for our yearly adventures. The liaison was patient and thorough. Shout out to Luciana.”
