Bookmundi Reviews

Name: Bookmundi
Rating: 4.67

4.7 Rating 821 Reviews

93 %

of reviewers recommend Bookmundi

Company Reviews

Metrics

Info

4.7

Based on 821 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5

Visit Website

Write Your review

Tell us how Bookmundi made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were planning a trip and asked a travel agent for help. Then my daughter found your website. With bookmundi, we got adventure and accommodations for a better price than hotel only. We will always come back to you for our yearly adventures. The liaison was patient and thorough. Shout out to Luciana.”

Helpful Report

Posted 6 years ago

“Very easy to book through and quick and efficient”

Helpful Report

Posted 6 years ago

“it was really easy to book the tour I wanted and Bookmundi was very quick to answer the question had.Excellent service”

Helpful Report

Posted 6 years ago

“Sarah, who was my contact person in the Bookmundi organisation, was really phenomenal. Always answering my questions very quickly and completely, it was a pleasure to work with her. Even when something did not exactly go as planned, she quickly resolved the problem, to my complete satisfaction. Highly recommend this company when planning a trip.”

Helpful Report

Posted 6 years ago

“Excellent service & quick responses. The staff (Jane) was quick to let me know all the details and available if I need any further information.”

Helpful Report

Posted 6 years ago

“Easy layout of the website, easy to understand. Love that you can earn credits booking here to use for future trips/tours etc. Second time I booked with them now. I haven’t had any problems and I recommend them!”

Helpful Report

Posted 6 years ago

“Everthing went smoothly and upon having a question the supportteam replied really quickly.”

Helpful Report

Posted 6 years ago

“Excellent booking experience, and competitively priced tour package. The fact that Bookmundi is a certified member of the Danish Travel Fund (which is probably better than ABTA), gave me the final push to book. Post-booking experience has been smooth as well. Will use again. Thanks.”

Helpful Report

Posted 6 years ago

“Great tour at a great price. The customer service team at Bookmundi was very helpful and forthcoming throughout the booking process, which was seamless as well, albeit I had a few questions to ask before booking. Would definitely recommend them.”

Helpful Report

Posted 6 years ago

“Pain free booking!!”

Helpful Report

Posted 6 years ago

“Easy booking and a great tour”

Helpful Report

Posted 6 years ago

“It was very easy and pain free booking with Bookmundi. My fiance and I wanted to plan a trip to Indonesia for our honeymoon but did not want to go through the hassle of planning it on our own since we want to visit more than 1 island during our 12 day trip. Candice Pigeon was the agent who helped us and was very knowledgeable and accommodating to our requests. Our trip is planned for April of 2020 so we look forward to the adventure!”

Helpful Report

Posted 6 years ago

“Staff were very responsive and assisted inquiries within one business day. I am grateful for their accommodating our request within one month of the intended travel date, serving customers on short notice is a commendable action and I appreciate it. I have yet to go on the trip, so I cannot review the experience yet but in terms on their customer service, a few notables: 1. PayPal payments are subject to a 5% fee. That should be explicitly stated in the invoice to avoid confusion. I sent the payment and had to wait to get a refund and rebook with my credit card because I was not clear on this additional fee. 2. I’ve never worked with a travel agency abroad, and I had concerns about submitting personal information via email due to privacy concerns. I would appreciate a more sophisticated and clearly secure portal in which to enter your information instead of over an unencrypted method. 3. Overall, the staff were very responsive to my requests to split an invoice multiple ways so that different parties in my trip could pay separately. This review is based on booking only.”

Helpful Report

Posted 6 years ago

Dear Miguel, Thank you very much for the review, and input. Appreciate it. I am briefly addressing the two areas of improvement that you mentioned: 1. Paypal: We will make the Paypal 5% fee clear on our invoices from tomorrow. It's less than 0.5% of our customers who pays via Paypal, but fully agree that it should be clear for them. The reason why we have the added 5% on Paypal, is that that's the fee that Paypal charges us to actually receive the payment via them. It might be important to note here that our system is not automatically charging 5% extra on to the money sent, but we kindly ask customers to send 5% more, to counter the 5% fees that Paypal charge. Thus, our customers are always aware, if they pay more, as they have added such 5% extra themselves in Paypal (just trying to say that we're not suddenly adding the 5%, without the customer's knowledge). That said, we will communicate it clearly upfront from tomorrow onwards as well, to avoid any Paypal refunds as well. 2. Our emails are SSL and TLS encrypted, so it's very safe to pass information to us via emails. We have furthermore made sure that only the CS-staff who needs your information, will have access to it. We've nevertheless noted down your input. Thank you very much for this piece of feedback as well. Our customer service team is working tirelessly every day, 7 days a week, to provide a kind, straight-forward, informative and responsive service, so the CS team highly appreciates your praise on their efforts. Thanks. Have a great tour, when getting that far Miguel. All the best, Team Bookmundi

Posted 6 years ago

“Everything was great until I paid my deposit, where they have messed up the amounts paid and owing on the confirmation, still trying to get sorted.”

Helpful Report

Posted 6 years ago

“Quick and easy booking and payment.”

Helpful Report

Posted 6 years ago

“Very easy to use website. Our booking was followed up by an email from the Bookmundi team and and offer of the trip directly from the provider. Any enquiries to Bookmundi are answered personally and within 24h. I'd definitely recommend.”

Helpful Report

Posted 6 years ago

“Simple quick process with good value trip”

Helpful Report

Posted 6 years ago

“Bookmundi (and the trekking company) was very helpful cancelling a trek when I had entered the incorrect travel date and rescheduling the correct date”

Helpful Report

Posted 6 years ago

“no complaints so far....”

Helpful Report

Posted 6 years ago

“Very easy ti book and a great tour! 100% recommendable. Our guide, William, was so helpful. He is the best! I fully recommend to book with Devine Africa Safaris. We saw the big 5 in the tour plus other visits non expected that made the tour an unforgettable experience.”

Helpful Report

Posted 6 years ago

Bookmundi is rated 4.7 based on 821 reviews