Bookmundi Reviews

Name: Bookmundi
Rating: 4.67

4.7 Rating 800 Reviews

94 %

of reviewers recommend Bookmundi

Company Reviews

Metrics

Info

4.7

Based on 800 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with Bookmundi's booking process. Everything was smooth.”

Helpful Report

Posted 6 years ago

“Much better than Viator which rips of solo travellers! Charging them double?”

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Posted 6 years ago

“Easy to use. Frustrating though that the price keeps changing due to the exchange rate for US to CAD$ changing. The price shown on the first screen, changed by the time we got to the second one. Who knows what it will be by the time we make the final payment.”

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Posted 6 years ago

“Very prompt communication from the Bookmundi team. I booked an Intrepid tour through Bookmundi and was hoping to make some changes to when I joined the tour. Bookmundi arranged it with Intrepid and kept me updated throughout. Amazing trip with an amazingly well-communicated booking process. Thanks!”

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Posted 6 years ago

“Easy to use website. Appreciate the discount given.”

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Posted 6 years ago

“The agent was very responsive to my requests, and had excellent input about alternatives. Responses were quick.”

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Posted 6 years ago

“Sehr einfacher und unkomplizerter Buchungsvorgang. Die Reaktionszeit auf Anfragen könnte nicht besser sein. Ein sehr positives Erlebnis (habe bookmundi noch nicht gekannt)”

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Posted 6 years ago

“Since the first contact , Bookmundi have been very professional, always responding to my questions promptly, feeling very comfortable with this company. Am happy with the tour we come up with and looking forward to the holiday in Sri Lanka .”

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Posted 6 years ago

“Quick efficient booking system and confirmation. Staff are friendly and well informed.”

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Posted 6 years ago

“Great experience”

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Posted 6 years ago

“Bookmundi failed to provide an advertised service and once I had paid for my tour, they demanded I pay an extra hidden cost of £450 which was not advertised. They repeated blamed a different company instead of accepting responsibility for this error and despite admitting it was their IT glitch, refused to honour my booking unless I coughed up the additional money. They did provide a refund in line with consumer law, but given the way they brushed off the blame and repeatedly told me they were not accountable for providing the inaccurate information, I have no confidence that prospective customers will not be treated in the same way in the future.”

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Posted 6 years ago

Hi, First of all, thanks for your honest review. We generally don't demand our customers to do things, but we tried to explain to you that On The Go Tours, who you tried to book with, would not accept your booking, unless you were willing to pay the single supplement fee (to get a single room). The cost for such single room was £450 and it was a cost you were not willing to bear, which we totally understand, and therefore we gave you a full refund. Had you booked directly via On the Go Tours, you would have had the same issue, although the price would have been slightly higher. We really did try to assist you for this booking. Sorry that we did not succeed. All the best, Jane Andersen Customer Service Manager

Posted 6 years ago

“I have been emailing with Anna with regards to a tour in Indonesia I'm interested in, Volcanoes and temples. I had many questions, regarding the number of people booked in already, how to make a payment and what happens if I book it and then the tour doesn't start for lack of people. Anna has been super patient and extremely quick in finding out the inf I needed and responding to me. I'm now just waiting for a couple more people to book the tour and then I'll book it myself. Being a female solo traveller I had several safety concerns but Anna has been clear and exhaustive. Great customer service!”

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Posted 6 years ago

“I already bought 5 tours via Bookmundi and I have always had great support.”

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Posted 6 years ago

“So far, for booking online and confirmation the service is excellent.”

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Posted 6 years ago

“Certainly very quick and easy to book via Bookmundi.”

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Posted 6 years ago

“Responssive in resolving issues”

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Posted 6 years ago

Hi Marinus, First of all, sorry to hear that you've not been happy with our response times. It seems you have called and written to us in between our opening hours, unfortunately. You will of course be reimbursed in full. Our customer service team has already applied a full refund. Generally, we always respond to enquiries within 24 hours (and we of course also always pick up phone calls during opening hours). All the best, Team Bookmundi

Posted 6 years ago

“I had no problem with following their instruction for payment.”

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Posted 6 years ago

“My friend and I booked a trip to Poland, and the customer service reps at Bookmundi were extremely helpful and courteous. We had some issues with guaranteed departures, but they worked with us to make sure we were satisfied, eventually suggesting another trip that suited us just fine. We leave in 73 days!”

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Posted 6 years ago

“Please give me the possibility to give 6 stars instead of 5. Trip. Service. Price. All good!”

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Posted 6 years ago

“Fantastic service!”

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Posted 6 years ago

Bookmundi is rated 4.7 based on 800 reviews