“We found Bookmundi extremely professional and accessible. They answered our emails promptly and resolved our questions Totally hassle free booking our Trip. Thanks.”
“Dear Bookmundi, Booking Reference D6NyFWtw7
I have booked a day tour (Budapest to Vienna One Day Tour) on Monday, 27 May, 2019 (Booking Reference D6NyFWtw7). But I requested a change of date to Sunday, 26 May, 2019.
This request was promptly acknowldged and carried out and new booking information have been sent to me by email.
I now greatly appreciate your prompt service, which is very good.
I also wish to have your contact tel. in Busapest to liaise about pick up times at Hotel. I have already send you my Hotel information at New York Palace, Budapest.
Regards,
Anthony Lee
"anlee888@telus.net", or Tel. +(1) 604 889 7128.”
“It was very difficult to book due to the amount of security regarding the credit card. The amount of security would have been fine if they'd answer the phone.”
“Have been dealing with the very helpful Emma while arranging a tour for my parents. Very prompt reply’s, minimum of fuss for us and a great looking tour of Italy now organised. Cannot wait to see how they enjoy the trip. Thank you Bookmundi”
“First, booking an adventure online and payments were all as easy as it could get. And then, all communication and information flow from Bookmundi staff were very efficient and timely. The staff extended their help with effect and courteously with all questions we had. Given our first-hand experience now and the deals we see offered, we sure will first look at Bookmundi's website before we book our future adventures.”
“Easy to use. Frustrating though that the price keeps changing due to the exchange rate for US to CAD$ changing. The price shown on the first screen, changed by the time we got to the second one. Who knows what it will be by the time we make the final payment.”
“Very prompt communication from the Bookmundi team. I booked an Intrepid tour through Bookmundi and was hoping to make some changes to when I joined the tour. Bookmundi arranged it with Intrepid and kept me updated throughout. Amazing trip with an amazingly well-communicated booking process. Thanks!”
“Sehr einfacher und unkomplizerter Buchungsvorgang.
Die Reaktionszeit auf Anfragen könnte nicht besser sein.
Ein sehr positives Erlebnis (habe bookmundi noch nicht gekannt)”
“Since the first contact , Bookmundi have been very professional, always responding to my questions promptly, feeling very comfortable with this company. Am happy with the tour we come up with and looking forward to the holiday in Sri Lanka .”
“Bookmundi failed to provide an advertised service and once I had paid for my tour, they demanded I pay an extra hidden cost of £450 which was not advertised. They repeated blamed a different company instead of accepting responsibility for this error and despite admitting it was their IT glitch, refused to honour my booking unless I coughed up the additional money. They did provide a refund in line with consumer law, but given the way they brushed off the blame and repeatedly told me they were not accountable for providing the inaccurate information, I have no confidence that prospective customers will not be treated in the same way in the future.”
Hi,
First of all, thanks for your honest review.
We generally don't demand our customers to do things, but we tried to explain to you that On The Go Tours, who you tried to book with, would not accept your booking, unless you were willing to pay the single supplement fee (to get a single room). The cost for such single room was £450 and it was a cost you were not willing to bear, which we totally understand, and therefore we gave you a full refund. Had you booked directly via On the Go Tours, you would have had the same issue, although the price would have been slightly higher.
We really did try to assist you for this booking. Sorry that we did not succeed.
All the best,
Jane Andersen
Customer Service Manager
“I have been emailing with Anna with regards to a tour in Indonesia I'm interested in, Volcanoes and temples. I had many questions, regarding the number of people booked in already, how to make a payment and what happens if I book it and then the tour doesn't start for lack of people. Anna has been super patient and extremely quick in finding out the inf I needed and responding to me. I'm now just waiting for a couple more people to book the tour and then I'll book it myself. Being a female solo traveller I had several safety concerns but Anna has been clear and exhaustive. Great customer service!”
