Hi Marinus,
First of all, sorry to hear that you've not been happy with our response times. It seems you have called and written to us in between our opening hours, unfortunately. You will of course be reimbursed in full. Our customer service team has already applied a full refund. Generally, we always respond to enquiries within 24 hours (and we of course also always pick up phone calls during opening hours).
All the best,
Team Bookmundi
“My friend and I booked a trip to Poland, and the customer service reps at Bookmundi were extremely helpful and courteous. We had some issues with guaranteed departures, but they worked with us to make sure we were satisfied, eventually suggesting another trip that suited us just fine. We leave in 73 days!”
“That’s great trip with great support team from Nepal Eco Adventure, especially is Sudip Tamang - the kindly guider. He allway try to do the best for me.
I love this trekking.”
“It was a sincere pleasure working with Emma and the Bookmundi team. They were more than accommodating for me and my family and our ever changing travel plans. Emma continued to be patient with us and assured we would get the itinerary and travel package for the cost quoted. Not only was it the most reasonable, but it was exactly what we were quoted. I definitely will plan on using Bookmundi again when I travel abroad.”
“From visiting the website to find a bike tour to booking my trip the process had been clear and simple. I had a lot of questions and they have all been answered quickly to help me pick the right trip for me. Due to start my cycle tour soon and feel prepared and informed.”
“I am so very pleased!! Med Venlig Hilsen, and Emma Brown,,Customer Service, answered my questions and helped us to schedule a perfect tour. Can't Wait to Go!!”
“Great experience! Very easy to navigate the site, and good prices. Most importantly, Bookmundi's customer service was very patient and helpful all the way through! Will definitely use them again.”
“One of the items high up on my bucket list is a trek to EBC. Having made the decision to go in the Spring, I set about trying to find a suitable company to guide my trek. There is literally tonnes of good advise on the internet, I felt quite bamboozled by it all. Should I book with a local trekking company, or one of the big western providers... Then I stumbled upon bookmundi, what a great day. Lovely lists of validated approved tour providers which I could browse :) And a facility where I could lay out my requirements and bookmundi would pass them over to a number of providers, who would then come back to me with their offerings (knowing they were in competition with one another). Having had a few chats with a couple of the providers using bookmundi messaging, I made my selection and securely paid my deposit. In summary a complex task was made easy by the online facilities offered by bookmundi. I hope I am able to provide such a glowing review after my trek too...”
“There was a bit of a hiccup in the beginning but towards the end, everything was sorted out. Jane Andersen from customer service was excellent and very helpful. Overall, a pleasant experience.”
“Easy to navigate, excellent customer service and a great range of tours to choose from. Very happy to have booked my EBC trek with a local company who have great reviews from fellow Bookmundi travellers. Thanks for making the process of choosing a tour so easy!”
