Hi Jon,
Thanks for your review.
First of all, sorry to hear that you did not find our tour operator to be responsive enough.
Our customer service has been in contact you via a separate email correspondence to try and help with resolving any outstanding issues.
Per what we can see, the operator did indeed follow-up on the same day the booking was made, and they have followed up afterwards as well, albeit one time taking 48 hours to respond due to weekend (but to be honest, many local operators, as well as international operators, do take up to 48 hours to respond during weekends). Any in case, we of course still apologise for that this level of service did not meet your expectations. For your information, Bookmundi's customer service are on duty during weekends as well, so you can always expect a response within 24 hours from us.
With regards to payment, the additional services you requested have now indeed been paid for, and the operator is fully aware of that as well.
If there is anything else we can help you with, please do not hesitate to write back to our customer service team, and they will quickly assist you.
All the best,
Jane Andersen
Bookmundi
“Booking with Bookmundi was a fantastic experience. They found just the right tour and just the right guide to match what we were looking for. They responded very quickly and although we were searching for something that was not a standard tour, they met our requirements very quickly. Now lets hope the tour is as good at the booking experience.”
“Cami has been so incredibly helpful, listening carefully to everything that I want to get out of this trip, patiently amending the itinerary as I changed my mind about things! It was then super easy to confirm the booking. I'm very excited about what will be a holiday of a lifetime!”
“My boyfriend and I hiked the Inca Trail to Machu Picchu with Action Peru treks and I highly recommend them. They are a small local company but they are the best trekking company on the Inca Trail.”
“Easy & Simple to use providing various options. All our questions were answered in a clear manner very soon and the offer & booking was convenient as well.”
“The agent Emma Brown was very good and very helpful. In retrospect, I wish there had been more warnings about the lengthy process to obtain a Russian visa. The visa problems may mean I will not have one in time to take the trip though I am paying an exorbitant amount in trying to obtain one in time to depart.”
“Excellent service, especially considering I made a late evening night before booking! Email response that night and driver at my door as stated within the time frame next morning. Highly recommend.”
“My booking experience was okay. I did not know that the touring company who would be conducting the tour is Walks LLC. I would have appreciated knowing that from the beginning. Walks seems to be quite a decent company.
Another very important item that needs improvement is the voucher. You need to add all of the information directly on the voucher so it is clear what the customer is buying.”
Thank you very much for the review Arthur. Our tours should contain all the necessary information on the tour voucher. We will, however, double-check the tour you booked to make sure that everything is correct.
Thanks again for your feedback.
All the best
Thomas
Bookmundi
