Bookmundi Reviews

Name: Bookmundi
Rating: 4.67

4.7 Rating 791 Reviews

94 %

of reviewers recommend Bookmundi

Company Reviews

Metrics

Info

4.7

Based on 791 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It should have a better search program as I had a hard time finding my trip to book after I talked to the travel agency. It should have a link to the booking site directly to the trip on the travel agency email. The company contacted me to ask me for direct feedback after I wrote the above and they changed their site this shows they are very customer oriented , thank you”

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Posted 4 years ago

“Emma Brown has provided excellent service as we have had our tour cancelled twice. She has gotten the best deal possible dealing with the tour providers. Very professional and considerate.”

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Posted 5 years ago

“We made a reservation earlier this year with Bookmundi for our first ever safari trip to Botswana. We were very excited about our holiday, but, unfortunately in the end Covid 19 got in the way and our trip was cancelled. Bookmundi offered us an opportunity to re-book our trip at a later date, but, for us the timescales involved were too short and so we asked for a refund. In this regard, I must say Bookmundi were excellent and with very little fuss we received all the money back into our Credit card account within a very reasonable time frame.. So, well done to Bookmundi and especially their excellent customer service staff (Sarah, Jane and Julie). Despite all the issues the current pandemic has caused, they continued to behave in an extremely professional manner and because of this we'd have no hesitation in booking another holiday with them again and recommend others to do the same.”

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Posted 5 years ago

Thanks for your understanding and review. We are in business to make our customers happy and provide a hassle-free experience, no matter the odds. Happy that we could help out, despite the circumstances being against us. We hope to see you back soon.

Posted 4 years ago

“This is a second trip I arrange via Bookmundi. I like it because tours I want are accessible via Bookmundi instead other agencies who discriminate age standard.”

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Posted 5 years ago

“Response to my request for a refund due to the corona virus was fast and honest. This has not been the case with other similar requests to other companies. This will be remembered when rebooking after the pandemic. Thank you!”

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Posted 5 years ago

“When I cancelled my booking due to Covid 19 Sarah was extremely helpful explaining all my options. She managed to get a credit voucher for my deposit which I had expected to lose. The voucher can be used in the next 5 years. Great customer service with prompt replies to my emails. Will certainly bool with bookmundi again.”

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Posted 5 years ago

“The lady who I spoke to named Sarah on the customer Service team was extremely helpful, very friendly & always very quick to reply- whenever I had questions she gave exact information. Excellent service!”

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Posted 5 years ago

“Due to COVID, I first rescheduled my trip, which they accommodated without any problem. Then because of Sri Lankan travel restrictions, my trip was cancelled. They issued a full refund. The representative I worked with was very responsive and courteous.”

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Posted 5 years ago

“Always prompt and on point, trying to help the customer get the maximum from every situation :)”

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Posted 5 years ago

“Due to cancellations with COVID-19 we did not take our trip. They have been a pleasure to deal with during the cancellation process.”

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Posted 5 years ago

“Before visiting South Africa in Jan-Feb 2020 I decided almost last minute to add Kruger National Park to my trip. Jammie made this the easiest experience ever! He got me a private bungalow with everything I asked for, 1 bush walk and 3 game drives during my 3 day visit. I’m currently working with him again for a return trip this Nov. Even during the current health crisis he would randomly reached out to me to let me know he was still working on building me the perfect trip. He finally got me setup for over a half a month, 2 country trip for a great price. Thank you Jammie! I’m a customer for as long as I can travel.”

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Posted 5 years ago

“Booking the tour was an efficient and easy process. However my tour was cancelled by the operator a few days before I was due to travel due to COVID-19 virus restrictions. One week later Bookmundi has refunded my deposit in full. Given the current collapse of tourism in this crisis, Bookmundi has acted swiftly and responsibly. I wish I could say the same about Booking.com who are being very difficult with so called "non-refundable" bookings.”

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Posted 5 years ago

Hi Carl, Thank you very much for informing us. We have kept in contact with your operator throughout the process and have also been informed that you were offered a good solution. Kind Regards, Sarah Customer Service Bookmundi

Posted 5 years ago

“good approach”

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Posted 5 years ago

“Very helpful customer service!!!”

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Posted 5 years ago

“Fast easy and simple”

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Posted 5 years ago

“If our trip lives up to our booking experience we will be giving you 10/10! Jammie has been extremely helping in accommodating out frequently changing plans and took all the pain out of the experience of booking accommodation along a planned road trip.”

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Posted 5 years ago

“Team contacted me when my first choice was not available and had another opportunity to book. Appreciated this”

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Posted 5 years ago

“Peace of mind, easy to book. Reasonably prompt response! Overall very satisfied”

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Posted 5 years ago

“Thanks to Mike Adley, from Bookmundi Customer Service, I was able to book this tour on the only day I had for this.”

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Posted 5 years ago

“Great easy professional I will recommend you to everyone interested in going to Nepal and or trekking to EBC Hope flights and accom are as easy to arrange and book! Great job many thanks And this is a genuine review Gerry from QLD Australia”

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Posted 5 years ago

Bookmundi is rated 4.7 based on 791 reviews