“The customer service was exceptional. They responded promptly and courteously. We had to cancel due to COVID and the process was quick. Full refund issued. Definitely use them again.”
“Monique was so helpful in booking our trip to Cuba. Such timely responses and fitted in everything we requested in the days we had. Amazing experience working with her would recommend”
“Great communication and able to work with you, despite the constant changes surrounding Covid. We had a honeymoon scheduled for April 2020, but due to travel restrictions, had to postpone to 2021. Considering the state of the pandemic in 2021, the trip had to, once again, be pushed 1 year. Now looking into 2022, we are in a very similar situation. Since it has gone on over 2 years, we asked for a full refund and Bookmundi was able to make it happen. We will gladly rebook our trip with Bookmundi once international travel becomes more normal.”
“Customer service Jane has exchanged email few times to gladly refund my reservation due to cancellation on the trip that I deposited. The cancellation in Feb 2022 has caused me to revise travel plan. when I confirm my plan, will loook Bookmundi web site again. Thanks.”
“This is the first time we booked with Bookmundi and we couldn't be happier. The process was easy, fast, efficient and the price was very reasonable. Customer service was phenomenal. We travel internationally at least twice a year and use different companies but Bookmundi is the best by far.”
“I have recently booked my second trip (private tour of Northern Norway) with Bookmundi. As before their service and efficiency are excellent. They have a huge choice of tours in a vast variety of countries. I would highly recommend them.”
“Customer service had a great speed for responses and gave me clear and concise information as well as helping me with future planning for trips. I got everything I needed within 24 hours. Perfect!”
“Booked a week trip to Jordan. All went smoothly. We looked at their set Jordan holiday and requested several changes to suit us. A detailed itinerary was sent to us before departure and was followed precisely. I would definitely book through bookmundi again.”
“We booked our trip just over two months ahead of the date of travel during the pandemic. With all the craziness going on in the world Sarah has been so helpful with the many questions I had regarding logistics and coordination with the tour company. Sarah usually got back to each question within 24 hours. Just have patience with response time depending on where the world you are due to time zones. Great company. Would love to work with Sarah again on another trip down the road.”
“We had a tour package booked for our honeymoon in March 2020 in Europe when the pandemic first took hold on this planet.
Bookmundi customer service always replied to our every email very quickly and was very understanding of these challenges during these very trying times.
When we get our holiday package refunds, we will have no hesitation in re-booking our holidays with Bookmundi again.
We are very satisfied with the way this company conducted itself during the pandemic period.
Can't wait for our next holiday tour package with Bookmundi again!”
“Sarah and Emma were exceptionally professional, prompt, friendly and helpful in booking our trip, which unfortunately needed to be be cancelled due to Covid…”
