“I have been working with Jane and she has been very helpful. She held a spot for me until I could make my deposit and secure a reservation. I appreciate and feel Bookmundi is a great tour operator. My only concern is that the price changed from the time the spot was reserved and the day I made the deposit. I am hopeful Bookmundi will honor the price at the time I reserved a spot.”
Hi Dede,
Thank you for sharing your valuable feedback regarding your booking experience with us.
We will of course honour the price for which your spot was reserved for your booking, so that you get the best possible price. A customer service rep has reached out to you regarding this as well.
Best,
Sarah
Bookmundi
“Sarah was excellent in sorting out the exact trip we were after. After 2 years of Covid lockdowns we were keen to get to the Artic. Sarah worked with us to ensure everything about our trip suited our needs. Happy to use Bookmundi in future bookings.”
“I travel a lot and I am used with all kinds of responses and customers dealing. Yet, I don’t remender a customers service so kind and quick as the one provided by Emily at Bookmundi. Comprehensive and complete answers that promptly fulfilled all doubts. Excellent”
“The website is really easy to navigate and convenient for searching and booking tours. I would use this site again. They sometimes have discounts, and a company can also reach out to offer you a custom package.”
“I had some complications with my initial booking, but team at bookmundi resolved all issues professionally and efficiently. I especially enjoyed communications with Sarah who replied promptly and provided the necessary details.”
“Great customer service!!! I am dealing with Jane A and she helped me with choosing the tour for my husband since it was my surprised gift for him. She answered all my questions even up to the point of cancelling the tour I originally booked for my husband and changing it into a new one.
Yes, cancelling the tour is no problem as long as it says on the tour that it is cancellable. I was able to change the tour into a totally different country!
Thanks so much Jane for being so patient with me ! Thanks for all the help!!!
I would say the best customer experience I have had with tour company!!!”
“Bookmundi have provided an excellent service with comprehensive information and a personal touch even through the internet. The assistance with online booking made it easy to manage the arrangements, and we are very much looking forward to our trip with Bookmundi”
“Responsive, professional interactions, price discounts often below tour operator pricing. Emily very helpful!
Look forward to continued support and service.”
“We are very impressed with the Bookmundi team- so helpful and efficient. The website is easy to use and the information about the tours is clear and up to date.
Highly recommended!”
