“Michael with Omega was very helpful in the process. I did have some confusion with the online booking options, since it wasn’t made clear that there was the extra charge for the single occupancy until AFTER I had confirmed the purchase at the lower price.”
“I booked and paid for a trip to India with Bookmundi about a month in advance, but without a visa in advance. I was led to believe by the supplier website that as a Canadian I could get an e-Visa in just a few days. That turned out not to be true. There was not enough time to get one the usual way, sending in my passport by mail. So I cancelled immediately, within 24 hours. Nevertheless the supplier insisted on a 60% cancellation fee. I protested to Jane at Bookmundi, who agreed this was unfair and took up my case with the supplier, who finally relented and returned all my money. So kudos to Jane at Bookmundi.”
“I am extremely impressed with the customer service. Emily responded quickly to my email and was able to correct the tour dates. I highly recommend using Bookmundi.”
“After changing my plans multiple times I can’t say anything better for my booking experience. I always emailed back in a timely fashion and all my questions answered. Highly recommend”
“The customer service and follow-up to our many questions has been great. Jane has been extremely helpful in planning out tour. We would highly recommend Bookmundi.”
“Super great support and customer service from Peter. He was very professional and very prompt to reply.” When I canceled the trip because a Travelmate had a slight issue, and I asked him to reinstate the trip two days later, he did everything possible in his capacity to revert the cancellation and put us back on the trip. He went above and beyond to support me throughout the process. He is trustworthy and reliable. I will definitely and happily ask for him to handle my booking next time.
KUDOS to you Peter and team!”
“Amazing, quick accurate updates & feedback throughout a 2 year process of booking due to Covid changes etc but during this time Sujan always had the upmost patience and responded immediately on everything i needed!”
“Caroline was prompt and helpful. Love that she's accommodating in dealing with my requests. Hope the actual European tour srrvice will be as easy and as excellent as the booking process.”
“The team was fantastic with all the details of the preparation for the journey. A special thank you to Jane who was of great assistance with last minute changes to the programme.”
