“Have been dealing with the very helpful Emma while arranging a tour for my parents. Very prompt reply’s, minimum of fuss for us and a great looking tour of Italy now organised. Cannot wait to see how they enjoy the trip. Thank you Bookmundi”
“First, booking an adventure online and payments were all as easy as it could get. And then, all communication and information flow from Bookmundi staff were very efficient and timely. The staff extended their help with effect and courteously with all questions we had. Given our first-hand experience now and the deals we see offered, we sure will first look at Bookmundi's website before we book our future adventures.”
“Very prompt communication from the Bookmundi team. I booked an Intrepid tour through Bookmundi and was hoping to make some changes to when I joined the tour. Bookmundi arranged it with Intrepid and kept me updated throughout. Amazing trip with an amazingly well-communicated booking process. Thanks!”
“Sehr einfacher und unkomplizerter Buchungsvorgang.
Die Reaktionszeit auf Anfragen könnte nicht besser sein.
Ein sehr positives Erlebnis (habe bookmundi noch nicht gekannt)”
“Since the first contact , Bookmundi have been very professional, always responding to my questions promptly, feeling very comfortable with this company. Am happy with the tour we come up with and looking forward to the holiday in Sri Lanka .”
“I have been emailing with Anna with regards to a tour in Indonesia I'm interested in, Volcanoes and temples. I had many questions, regarding the number of people booked in already, how to make a payment and what happens if I book it and then the tour doesn't start for lack of people. Anna has been super patient and extremely quick in finding out the inf I needed and responding to me. I'm now just waiting for a couple more people to book the tour and then I'll book it myself. Being a female solo traveller I had several safety concerns but Anna has been clear and exhaustive. Great customer service!”
Hi Marinus,
First of all, sorry to hear that you've not been happy with our response times. It seems you have called and written to us in between our opening hours, unfortunately. You will of course be reimbursed in full. Our customer service team has already applied a full refund. Generally, we always respond to enquiries within 24 hours (and we of course also always pick up phone calls during opening hours).
All the best,
Team Bookmundi
“My friend and I booked a trip to Poland, and the customer service reps at Bookmundi were extremely helpful and courteous. We had some issues with guaranteed departures, but they worked with us to make sure we were satisfied, eventually suggesting another trip that suited us just fine. We leave in 73 days!”
