Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

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Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bulb is three times as expensive as my previous supplier. Don't trust u switch they have ripped me off twice with switches. I don't see how or why our bill is so extortionate now. Switched again.”

Helpful Report

Posted 5 years ago

“My experience with bulb was disasterous. I swapped to them on the green consience thing and that they were supposedly good on price. After a yearish I started to find there bills creaping up and up. First of all I thought ok lets put a smart meter in see if that helps? However, on a daily basis all we did was look in horror at the cost. So I decided move to another supplier. First thing I did was pay my account up to zero. Based on the what my online account told me, I assumed from the smart meter readings and the meter readings I had given prior. I then carried out an online swap to another company. To my horror Bulb presented with a new bill one month after paying my account to zero of £480???. I still have nothing more than it was a mistake on previous billing as an explanation??? They told me was it was a consolidated bill taking into account mistakes made on previous bills?? To really rub salt in the reads were estimates. Do not bother with a smart meter fom bulb its pointless and dont bother giving them reads they seem to ignore them? In short DO NOT TRUST them to bill you correctly. They have done little to resolve the situation and as an ex-customer they dont dont really seem to care. My advice think twice, think thrice before moving to bulb.”

Helpful Report

Posted 5 years ago

“My account is in large credit with Bulb, but they refuse to give me a refund. It's a different excuse every time, we need a meter reading, there's a problem with your account, it's with the finance team …. It's wholly unacceptable at a time when the Government has told the utilities companies to "help" customers with financial problems arising from Covid-19. Still waiting for a refund after over 4 weeks!”

Helpful Report

Posted 5 years ago

“Issue raised from day one in August of last year 2019. We agree to have our old dual fuel meter changed for one of those wonderful new Smart Meters everyone's hailing. Hmm... It doesn't seem to function. It can't operate properly? On site engineer assures us that in time, the system will work itself out. It's just a 'connection' issue as it's new. So, having removed our perfectly functional original Dual Fuel meter for their new one, the engineer confirm that it is faulty, but leaves it in place anyway, as it is now the only meter we have! Apparently, my billing has catapulted up to £6600 in the first few months! I sent repeated complaints that the figures couldn't possibly be correct. I was previously £1000+ in credit on my monthly payments. Was then sent £10 credit and apology in December an ‘adjustment was made’ but no further action was taken. Still, at our end, the Dual Fuel meter cannot be read but Bulb ‘reassure’ us that they are getting both readings their end and we are being billed accordingly, which no one is actually able to confirm of course, least of all us. Not convinced and finally after some 5 months of erratic readings, Bulb agree to arrange for someone to come, but the earliest they can arrange is February. We hoped this would resolve matters, so that they would either 'fix' the electric duel fuel meter display function or condemn it once and for all and we assumed, would finally arrange for a replacement (although by now, you'd forgive us for just wanting our old one back.) Engineer arrives as scheduled. Doesn't know anything about our query with the new ELECTRIC SMART METER. He's just here to read the GAS METER and intends to leave to go to his next appointment! I can read the Gas Meter myself and have been sending readings to Bulb in the normal way at regular intervals whenever prompted by them. We implore him to at least LOOK at the new electric smart meter to see if he can operate the dual fuel display function on it. He tries for us and no. He can't operate the dual display either. His assessment? It's broken. So, both the engineer who actually installed it and now by another independent engineer, also sent by Bulb, we're told that the SMART METER IS BROKEN. Seething now, I contact Bulb straight away again. As of today, still nothing back from them. I try Live Chat and am advised that Bulb have not been able to get readings from the Gas meter either all along ...... Ombudsman beckons... enough is enough!”

Helpful Report

Posted 5 years ago

“Came canvassing at 1945, didn't really want to take no for an answer. If I wish to change energy providers I will do so on my own terms..”

Helpful Report

Posted 5 years ago

“Will not answer e mails so am moving to OCTOPUS and saving a fortune.”

Helpful Report

Posted 5 years ago

“Me and my other half moved into our first home and the previous house owners were on bulb supply, we found a better deal and went for that, as we signed up with the new company they said they will deal with the switch so we thought that was that. Bulb then sends a letter through the post saying we owe them £120 from 23rd of August to 14th september, which isn’t even a full month and they charge us this amount?! How disgusting is that, would not recommend this company as they are money thieving scum!”

Helpful Report

Posted 5 years ago

“Not really that good. They try to give the impression they would be different from the really big companies but they are not any better as over the last three decades I have used as used quite a few. Also the referral incentive they offer is simply used to purchase good reviews. These codes are scattered all over the internet and they do little about it. They ignore you when you email them and that is awful customer care. They took 6 weeks to answer a simple email query and in their reply email they asked me if I still needed my query looked into. How hopeless is that. The really big companies aren't great but they at least have the decency to respond. I will not go back to them anytime I the future.”

Helpful Report

Posted 5 years ago

“Not a happy customer. Booked smart job and no one has showed up”

Helpful Report

Posted 5 years ago

“Not happy with Bulb. The missed my appointment for the smart meter & not even bothered to contact me and inform me about it.”

Helpful Report

Posted 5 years ago

“Worst supplier ever. Changed as it was cheaper . It's ended up costing more. They still haven't set my direct debit up correctly as take it out one month then forget the next. Sent lots of emails regarding this and bever get replies. Will be going back to my previous supplier”

Helpful Report

Posted 5 years ago

“Can't give less so I have to give one, alls I every get from this company is ignored messages they never get back to you at all, they ask for details then conversation falls silent abolutely worst energy provider.”

Helpful Report

Posted 5 years ago

“Been with bulb 12 months now on my pre payment meter and it doesn't seem to be the case when they say you save money , im only on electric but considering I'm in a 2 bedroom flat I'm using more than my mom does in her 3 bedroom house per month, and then also been lied to by saying we are untitled to a cold weather payment due to a child under the age of 2 and being on UC benefit as I'm on a low income payed job it doesn't help everytime I top up they take money from me even if I'm in credit.”

Helpful Report

Posted 5 years ago

“I am in credit by 3 times my monthly payment. I applied for a refund still leaving a month and a half to be in credit with another instalment due soon. I got no response. I made 2 further enquiries without acknowledgement. Then I filed a formal complaint again no response. Avoid this company like the plague.”

Helpful Report

Posted 5 years ago

“I would give minus stars if I could. This company has flat out lied to me, misinformed me and ignored me. They are so useless that one customer service rep couldn't even write down my meter serial number because he didn't know what to do with it. So I had to take a picture of it and email it to someone else. On 26th April they installed not so smart, smart meters which have never worked and I've never been given an in-home display. It's been a nightmare from that point onwards! The engineer that first came out didn't do what he was supposed to and failed to give my new smart meter details over. It took about 3 months to work this out. Which only happened because I was so persistent. Then my app didn't update to reflect the new meters so I had old meter readings and couldn't even use the app to update readings. This took 2 months to resolve even though it was a 5 minute job. I've been trying to resolve the connectivity of my Smart meters for 7 months and counting. I've been told there are no engineers. Then a rep told me they do have them, they just don't have enough to cover all the customers so it's easier to tell people they just don't have them - LIES!!! I was told I was going to get an engineer, then they changed their minds, then they changed them back and then back again. I've had many emails ignored! One rep who was unhelpful wouldn't transfer me to complaints, wouldn't give me the complaints manager's name and wouldn't give me an email address. He then refused to give me his name and then I think gave me a fake one. I've had an email sent to me that wasn't for me so I have concerns about Data Protection. The only reason I have stayed is because my bills have been quite low but now out of the blue I've had a number of corrections and my balance has changed - with no explanation. I spoke to customer service to ask why and she said she couldn't tell me. She said a computer generates the information so there's no way of knowing unless someone wrote something down! I asked her how we know the new readings and balance is right. She just said it's right now. So now I have no idea whether my balance and readings are right and apparently no one can tell me how it's calculated because a computer does it. I have 4 "corrections" for the same period. How does this make sense? Has someone done it wrong 3 times and how do we know the 4th one is right? This is unbelievably stressful, upsetting and time consuming. I have been paying for a service and a product that I have not received. I have been lied to. I have been ignored and now I am very concerned I am going to at some point end up with a huge bill that no one can explain but it'll be right apparently because the computer says so! All I get is sorry and does this satisfy your complaint, shall I close it now... How do you trade Bulb? Terrible, terrible, terrible!”

Helpful Report

Posted 5 years ago

“Quite Possibly The Worst Supplier I have Ever Dealt With I was hopeful that the reviews I saw online were genuine but that hope was seriously misplaced. From day one they messed up everything they possibly could. I've lost count of the number of times they applied the wrong readings and then charged me an astronomical amount which I then had to go to the trouble of getting refunded. Their customer service seemed in a constant state of turmoil and they would say one thing and when queried they would completely contradict it the next time they responded. After wasting what seemed like a lifetime dealing with them I finally had enough and decided to switch. I paid £400 to clear my debt so there would not be any issues transferring. I also contacted them to confirm that they would not block the transfer. They then took great pleasure in blocking the transfer over a measly £20 which would have been paid by my direct debit in any event. They then issued a huge final invoice with readings that completely disregarded the ones I had provided. My new supplier advised that Bulb had been using the wrong meter serial number which beggars belief when you considered I actually sent them a photo of my meter. Many months later I have got all my money back but the hours dealing with these jokers has been lost forever. NEVER again, life's too short and there are far better things to be doing than managing their incompetence.”

Helpful Report

Posted 5 years ago

“AVOID. Terrible customer service, you wait 30 minutes on the phone, and they still don't acton you problem. They never answer your email's either.”

Helpful Report

Posted 5 years ago

“Worst customer service ever, never reply to emails, wait 20-30 minutes on the phone and get nowhere :(”

Helpful Report

Posted 5 years ago

“Will be leaving Bulb after 10 months as prices just go up and up. Paying way more than my previous supplier. Wouldn’t touch them with a barge poll !!”

Helpful Report

Posted 5 years ago

“Absolutely TERRIBLE customer service. Literally the worst I've ever had.”

Helpful Report

Posted 5 years ago

Bulb is rated 4.1 based on 3,920 reviews