Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling service & utterly Incompetent staff that hide behind virtual chat, but ...that's the least of your problems when they present you with a massive bill! Bulb allegedly claim this amount accrued in time despite my best efforts to rectify their misunderstanding. In the end, they forced the direct debit by an increase of 3 times what I'd been paying monthly and with little notice. I was eventually down £112 as a single occupant a flat!! Stay well clear, I paid the account off today and moved supplier-Best move I ever made. AVOID BULB!!”

Helpful Report

Posted 4 years ago

“Start off reasonable then up and up the charges go! Mine has gone up by £30 a month in a short space of time even though I only use £43 a month ! Online chat is a joke as they basically say that’s what’s happening nothing we can do! Avoid this company if you want to have any money left each month!”

Helpful Report

Posted 4 years ago

“Misleading company says 80.00 a month not been with them Long put up to 160.00 a month utter disgusted poorly husband feels cold easily guess what I’m leaving has soon has possible shocked can put it up so much”

Helpful Report

Posted 4 years ago

“Put my direct debit up from 80.00 a month to 160.00’utter disgrace I will be leaving has soon has possible”

Helpful Report

Posted 4 years ago

“Not value for money. Very poor service. Do NOTrecommend”

Helpful Report

Posted 4 years ago

“WARNING Do NOT join this company unless you want very poor service. They are not setup to read smart meters every month, Glitch in their system ?? They are not the cheapest and certainly not the best. They can NOT be contacted by phone They take 8 weeks to answer simple emails Different departments give you answers that are not relevant to your questions Changed my supplier as i was so fed up. Three weeks later they said having problems with my DD when i informed them i had stopped it and changed supplier. Finally had readings and found i'm in credit yet had been informed i was in debit. still waiting for my money YOU HAVE BEEN WARNED”

Helpful Report

Posted 4 years ago

“I have been in my flat for over 2yrs and have received numerous O/S invoices over the past few months from Bulb for services that I did not, nor have ever used as I have another provider. Myself and my letting agents have provided them with information that proves the serial number on the meter they are seeking payment is not associated with my flat, (photos/video), we have completed a burns test via video, shared a copy of a current invoice with my provider that includes usage and MY meter serial number and pointed out that the Bulb invoice includes gas usage when there is no gas feeding into the flat. I still do not know how they accessed my name as I never requested their service. This is clearly an administrative error as there are other flats at this main address, but their lack of cooperation in helping to resolve an issue during such a stressful time and insistence that I am in the wrong tells me all I need to know about their company and lack of professionalism. I am confident this will be resolved, however given this situation I would NEVER use Bulb as an energy provider and encourage others to go elsewhere as they don’t deserve the business until they improve their practices.”

Helpful Report

Posted 4 years ago

“Absolute disgrace. I have 3 separate accounts with bulb and will be changing supplier ASAP. If your looking for an energy provider that cocks up your switch, doesn’t answer Your calls, doesn’t respond to your emails, doesn’t know your account number, takes money for an old energy account and won’t give it back, oh and can’t change your old 3 phase metre to a single one because they are of of stock then bulb are the company for you. Good luck!”

Helpful Report

Posted 4 years ago

“Amit Gudka & Hayden Wood Con Men who are too busy counting their money to care about customers. They billed me £3500 FOR 1 MONTH in my house that usually pays £1500 per year for gas & electricity, All i get is what about £2000 can you afford to pay us that, BULB CANNOT READ SMART METRES, THEY CANNOT EVEN SEE PHOTOGRAPHS OR EVEN VIDEO LINKS I SEND TO PROVE THAT ARE WRONG. It's all my fault and now they are sending the debt collectors to sort me out. Just a cartel of bullies and con men who don't give a HOOT about customer service. AVOIDE AT ALL COSTS.!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 4 years ago

“Unfortunately I can't give zero stars, hence one star. I have never been their customer. I rented a house where previous tenant had been using the Bulb. And I am now harassed for some unsettled bill. And I can understand it. But the customer service is nonexistent. Nobody answers the phone, nobody replies to a number of my emails. I managed to have a on-line chat and explain the problem only to get another bill. Now I am threatened to be referred to debt collectors! Stay away from the Bulb, they are unfriendly and unapproachable. The irony is that I have never been their customer yet have to deal with them.”

Helpful Report

Posted 4 years ago

“I wish that I'd read these reviews before moving to Bulb. I've had a long-term problem with a broken meter. It took dozens of e-mails and hours of my time before they arranged the installation of a new one, during which period I've been paying too much for electricity. I now have a new meter but have been unable to get a response from Bulb on how much I should pay for the period while the meter was broken. I've opened a formal complaint and they are even slower to reply than the regular customer services - it's been over two weeks since I heard from them, despite my attempts to chase. I would strongly recommend going elsewhere for your electricity.”

Helpful Report

Posted 4 years ago

“Please read carefully as Bulb is least bothered about the customers. - I have £65 credit and despite of that my direct debit is not on the actual meter reading. The direct debit is charged on the historical data of energy use. I raised this and was referred to citizen advice bureau without answering my concerns. - Despite of £65 credit in my account the website shows that I should top up £65. Secondly, when credit of £65 was confirmed by customer service my bill showed that my usage is in debit. - I mailed them on 18th Sep with my concerns which I replied with further concerns n the 19th Sep. There was no reply for my concerns and a reminder from my end was sent on the 9th Oct and today. My concerns are still not answered.”

Helpful Report

Posted 4 years ago

“After joining Bulb, who had originally quoted me for around £60, they tried to increase the price to £90 a few months later which I was able to change to £70. I recently received an email stating that Bulb would take their monthly payment in three days time except they had increased it to over £100. There was no notification or email beforehand about them increasing the price and when I attempted to reduce the payment to the (somehow) now minimum payment of £96, I was informed that, despite the fact that I have been giving them monthly meter readings, I would still have to pay over £100 for this month as it takes five days for them to acknowledge a change in payment. At a time when people are struggling financially, how can they possibly justify this especially without notifying in advance? Absolute disgrace of a company.”

Helpful Report

Posted 4 years ago

“Do not use this company ! I joined bulb after been quoted £60 a month I was paying over £200 a month and four times cleared big debt amounts on investigation from a complaint with the ombudsman and been ignored for a year in bulb I was refunded over £600 plus a £75 gesture of good will payment . I had a specialist type of meter which supplies free gas and electricity on a weekend they had charged me double for my electricity please save yourself a load of hassle and stick with British Gas”

Helpful Report

Posted 4 years ago

“Estimated bills that put you in debt. Can’t take them to new address so end up paying hundreds of pounds at the end of your contract. Customer service is almost non existing. After rising the issue with them they asked to send them and email and they never replied.”

Helpful Report

Posted 4 years ago

“My property was empty and was in the market to be sold. Unfortunately I couldn't get them to send me the correct bill every months in spite of the fact that I gave meter reading which was the same as the previous month every month. They just kept sending estimated bill every month. Every month I put a complaint in that I can't pay for the large Bill as the energy hasn't been used as the place is empty and no one lives there. They couldn't resolve this very simple issue. I WOULD KEEP AWAY FTOM THIS COMPANY IF I WAS YOU!!!!”

Helpful Report

Posted 4 years ago

“Stay away from this scum ,they are nasty , rood company that will rip you off . It will cost you more in the long run .”

Helpful Report

Posted 4 years ago

“1 star because I couldn't give zero, this company has treated us like a cashcow quoted us £89 a month raised it to 150 a month and we are over 500 in debt!! Our winter usage was 4x the normal amount I asked for this to be investigated as there was no explanation for it I was told we could pay 120 to have it investigated?!?! We took our own readings and discovered they were estimating our usage at over 100% more than we were using yet our debt never got smaller just our payments higher, once we figured out our monthly usage and started understanding our bills they then started billing us for two month periods and random amount of days instead making it difficult for us to understand them also had large sums of money added and subtracted with no explanations on bills, I put in a formal complaint about my account and an advisor called Imogen, Imogen then emailed back saying they had my complaint and was dealing with it, suffice to say Imogen by as not progressed my complaint and nothing happened, we have now gone to. Ofgem and they have accepted our case against Bulb, unfortunately nobody ever checks these reviews till after they have had issues. But avoid bulb, I never even got my £50 incentive either, stay clear of these. Not a transparent company, only offer one tariff which they have raised their prices on with 2 weeks notice. Avoid”

Helpful Report

Posted 4 years ago

“What a con company, Only been with them less than five weeks ..They offer you a low price to rope you in then after a month they almost double the price .You can’t get through to customers services to discuss the price increase, on line chat is next to useless..They even took two payments within ten days of each other They remind me of the old style second car dealership, once they have your money they couldn’t careless about you..Do yourself a favour and save yourself all the hassle ,go elsewhere..We have now left Bulb after less than 5 weeks and gone with another supplier on a fix tariff...I wish I had read the reviews first ..”

Helpful Report

Posted 4 years ago

“Terrible CS, charging incorrectly and not providing info to help work it out. Terminate chats and dismiss anything you are querying. Poor service overall.”

Helpful Report

Posted 4 years ago

Bulb is rated 4.1 based on 3,920 reviews