Name: Bulb
Rating: 4.11

“I was happy with bulb until this week when they increased prices. Each month I read the meter and make sure I am up to date with my balance. (Not in debt). They now say they will put up my direct debit to £108 a month so I can build up my balance for the winter. What for as I can keep it up to date and no wish to be £100's in credit. They insist that they will be taking this amount in November although I have said not to. Lady on the phone said how some people use it as a bank and save £1000. Are they bonkers and does this woman really believe I would do that. Then she insulted me as she said if I was unable to pa £108 a month there is financial help. Blooming cheek. Basically I am no good to bulb as I do not wish Bulb to hold my money in credit just pay my way each month. I will be leaving Bulb and actually there are cheaper options around anyway.”

Helpful Report

Posted 5 years ago

“Avoid like the plague! Wish I had never switched. Dont believe the marketing, terrible issues with how they estimate energy usage. Avoid avoid avoid”

Helpful Report

Posted 5 years ago

“Avoid like the plague! Terrible experience and they take no responsibility to consider how customer feedback can improve their services. I am having a terrible time with them, very stressful, wish I had never switched. Ovo and others much better.”

Helpful Report

Posted 5 years ago

“Stay well clear of this company my wife decided to change from sse to these without my knowledge.anyway months later we received a bill for 140 pound for gas and electric they had supplied.funny part of it all u had never stopped using sse the key that bulb supplied is at home and was never used and they never sent a gas card.yet they continued to hound us for money for services we never used so we had to get on the phone to sse to get them my numbers to prove they have been my Soul supplier from day 1.after giving them what they needed to prove I have never left sse they then send me a email saying once sse accept me back bulb will then close my case.I NEVER LEFT SSE IN THE FIRST PLACE SK THEY DONT NEED TO ACCEPT ME BACK!!! STEER CLEAR OF THIS COMPANY!!!!!!!!”

Helpful Report

Posted 5 years ago

“Don't Use Bulb, ever, just don't I would recommend to anyone who is thinking of moving to Bulb, Don't, Really just don't. Moved to them 14 months ago, and dutifully submitted meter readings every month. all good. The in July got my statement through and I was suddenly over £800 in debt. Discussed with Bulb and the delightful Barney (I use delightful for effect, he really was a nasty piece of work) told me that due to not submitting meter readings for 14 months I was being billed for energy used as they had just managed to connect to my smart meter. Extracts from Emails **First of all I would like to apologise that we did not get in touch with you earlier to let you know there was an issue with your meter readings and with instructions on how to get the correct readings. I fully admit this was a shortfall in our service and something we need to look into improving. This meant that you weren't able to get an accurate up date on your account balance and usage until we received smart meter readings from your meter. ** **We also do not believe that this statement breaks the back billing legislation, as we had billed from the correct starting read and sent statements for usage from that read onwards. ** How can they claim they billed accurately when they couldn't connect!! ** This month's bill was the first time we have had a meter reading in your account for a while, therefore we have been using estimates in the meantime. This high bill is therefore a reflection of how much we had been underestimating your usage previously, as well as your consumption for the month. Based on the reading we have just received your average monthly usage with us comes to around £130 ** Meter Readings and photographs were submitted every month through the app. The ever delightful Barney admitted they had not looked at these for 14 months, then claimed they were submitted incorrectly so ignored, then claimed they were not submitted. Luckily I record all telephone calls to my phone (Thank you Cube ACR) so have proof or the delightful Barneys contradictions and his confusion. I was offered £60 compensation sor all the trouble but this is not the issue. The issue is 14 months they under billed me and thought nothing of upping my DD from about £70 odd to £149, with the ominous threat that it will need to go up to almost £180 Icing on the cake, just got my new bill through, it was another estimate because they cannot connect to my smart meter as its an old meter and will take another few months to get accurate connection, Email from Bulb in August We’ll take a meter reading every day Hi Good news. We’re now able to take automatic readings from your electricity and gas smart meters. This means you won’t have to send us meter readings again and your statements will be as accurate as possible. From 15 August 2020, we’ll start automatically taking a meter reading every day. You can see these readings online in your Bulb account. And we’re working on new ways to show how much you’re using and to help you cut down on your energy usage. We’ll have new features in your Bulb account this summer. I have spoke to Barney, Dominic and Calum on the phone and chat, so far all staff have been evasive, condescending and downright incompetent. If you do make the huge mistake and join Bulb, when you need to call them, hang up if you get through to any of these 3 delightful but completely arrogant and condescending people. Cannot state this enough. DO NOT TRANSFER TO BULB!!!!!!”

Helpful Report

Posted 5 years ago

“Very unsympathetic towards vulnerable/disabled customers. We are £177 in credit, which is higher than the recommended 1 month's payment - we asked for £50 back to help with food over the bank holiday weekend - they didn't just refuse, they completely ignored our request and have not replied to follow up emails.”

Helpful Report

Posted 5 years ago

“Rip people off start off offering unrealistic monthly payments which are too low then when you set up a DD they increase it all the time. I am in a one bed flat and being asked to pay £80!!! For gas and electric which is more than I’ve ever paid and I’m £40 I’m credit in my account. Absolute rip off merchants avoid at all costs! Shocking company”

Helpful Report

Posted 5 years ago

“REFUSED TO CREDIT MY MONIES BACK Final Bill number: 53777869 I’m a Electric user only (economy 7) and when checking my account I realised that I was £70 in credit, so given that my usage had been no more than £25 per month in the last three months and Bulb at the time were requesting that I put my direct debt up from £50 to £57 I thought I would ask for a £50 refund, not unreasonable I thought! How wrong could I have been, on contacting Bulb I was informed that I would only be able to have a refund of £20 and they would not relent on this as that the t&c’s would only allow me that amount even though on my calculations that by the end of September I would have been in credit for the sum of about £125. So I informed the person that I was in conversation with that I would be cancelling my Direct Debt and moving to another supplier, only to be what I believe was a threat and it felt that I was being bullied when he reminded me that I may incur charges if I cancel my Direct Debt, given that I was £70 in credit and how quick you can move to another supplier, this was highly unlikely and also my account had the option of paying online. The conclusion was I moved to another supplier and Bulb had to refund me more than the money I first requested, How ironic.”

Helpful Report

Posted 5 years ago

“I'm not with bulb, representatives came to my door and essentially tried to guilt me into switching, no introduction, nothing. I thought it was some kind of elaborate prank at first and then realised they were serious. Also upon further investigation, they lied to me about the prices I would have gotten with them as I went and checked myself. They were far more expensive”

Helpful Report

Posted 5 years ago

“Final Bill number: 53777869 I’m a Electric user only (economy 7) and when checking my account I realised that I was £70 in credit, so given that my usage had been no more than £25 per month in the last three months and Bulb at the time were requesting that I put my direct debt up from £50 to £57 I thought I would ask for a £50 refund, not unreasonable I thought! How wrong could I have been, on contacting Bulb I was informed that I would only be able to have a refund of £20 and they would not relent on this as that the t&c’s would only allow me that amount even though on my calculations that by the end of September I would have been in credit for the sum of about £125. So I informed the person that I was in conversation with that I would be cancelling my Direct Debt and moving to another supplier, only to be what I believe was a threat and it felt that I was being bullied when he reminded me that I may incur charges if I cancel my Direct Debt, given that I was £70 in credit and how quick you can move to another supplier, this was highly unlikely and also my account had the option of paying online. The conclusion was I moved to another supplier and Bulb had to refund me more than the money I first requested, How ironic.”

Helpful Report

Posted 5 years ago

“Poor customer service, wanted to stay with Bulb after a pending house move but as I've been poorly treated I've decided to move on. I'll be surprised if the Customer Services Team are managed as their responses to my emails have been curt and with a total lack of interest to my issue and don't appear to care about retention of customers. I hope the Directors of bulb see this and do something about it otherwise you'll be losing more customers”

Helpful Report

Posted 5 years ago

“Hi mines a long miserable painful experience with this company especially customer services and lack of knowledge or experience with helping customers ie ask for refund of £100.00 due to been in credit by £270.00 did not turn up in my account so contacted them by chat bot got a message stating I would receive another refund of £111.64 to which I did not ask for made complaints then while I was on the phone talk to a lady in customer services she topped up my account by taking out another £65.00 without me asking her to do it. They (bulb) have no right with drawing money from anyone’s account without there permission thank god they record there telephone conversations. I only paid my monthly instalment a few days before. Finally I decide to leave bulb and sign up to a new company green network energy and my new energy supplier started on the 9/7/20 and bulb have over charged me by several days for usage and standing charges so had to go through the painful experience of calling customer services and was told yes there is a problem with my final bill and would get it sorted and would call or email me back by someone called Alexander later that day 29/7/20 no phone call or email so sent him email to ask what is happening no reply. I have called every day since 29/7/20 and been promised over half a dozen times a manager would call back no manager as ever call me back and it’s now 5/8/20. Yesterday I left review on Trustpilot and someone called Sam messaged me stating I would get a call back and (no I did not get a call back). All I am trying to do is close my account with this awful company and get my refund as I am in credit and all that happens is messed about, lied too and constant excuses by unprofessional and unhelpful staff and customer services. I have passed on my experience to other members of my family and friends and they too are moving there energy accounts elsewhere. (TRULY AWFUL COMPANY AND STAFF)”

Helpful Report

Posted 5 years ago

“Honestly the worst customer service I have ever encountered. It takes a month to respond to an email and they aren’t capable of posting a cheque to refund me the balance of my account the took from my previous supplier. When I was transferred to them by ofgem they were described as “supplier of last resort” which I would wholeheartedly agree with! Stick to the reputable suppliers it is much simpler!!”

Helpful Report

Posted 5 years ago

“My gas meter's screen has stopped… My gas meter's screen has stopped working. Have been told that they're not replacing meters at the moment and that my gas payments will be estimated for the months I'm unable to read and will not be able to find out exactly how much gas I've used. I've hardly used it this month and I'm quite angry that I'll end up paying for far more than I've used. Do these meters record your usage even when the screen's not working? The person I spoke to has told me they don't know.”

Helpful Report

Posted 5 years ago

“A 14 year old on work experience would likely be more competent in providing a satisfactory service than the service and competence I've experienced so far with Bulb. Absolute joke of a company. 100% Regret signing up to bulb. Without going into the detail, if 1 on the star system is 'poor service' I would rate bulb at below zero.”

Helpful Report

Posted 5 years ago

“Being RIPPED OFF as we speak Have been with `BULB for a few years with no issues - the problems started when I had their 'SMART' meters installed: - Recently discovered they have been overcharging me (upto £500) based on SMART readings as well as estimated readings which were being reported under the decommissioned meter - Still have to provide GAS meter readings as the meter doesnt work Now I'm allegedly £600 in debit (when £500 of that is due to overcharging errors) and I have had enough. Will switch out to AVRO and take them to small claims court Be careful - I had no issues and quite enjoyed being with them until my so called 'SMART' meters were installed and then a few months later I realised my estimates were going into the decommissioned meter so I was being charged for those and my actuals were being reported under the SMART meter so I was being charged for those too. CHECK YOUR STATEMENTS CAREFULLY”

Helpful Report

Posted 5 years ago

“Being RIPPED OFF as we speak Have been with `BULB for a few years with no issues - the problems started when I had their 'SMART' meters installed: - Recently discovered they have been overcharging me (upto £500) based on SMART readings as well as estimated readings which were being reported under the decommissioned meter - Still have to provide GAS meter readings as the meter doesnt work Now I'm allegedly £600 in debit (when £500 of that is due to overcharging errors) and I have had enough. Will switch out to AVRO and take them to small claims court Be careful - I had no issues and quite enjoyed being with them until my so called 'SMART' meters were installed and then a few months later I realised my estimates were going into the decommissioned meter so I was being charged for those and my actuals were being reported under the SMART meter so I was being charged for those too. CHECK YOUR STATEMENTS CAREFULLY”

Helpful Report

Posted 5 years ago

“Worse energy company Ive ever dealt with in the last 40 years.”

Helpful Report

Posted 5 years ago

“Bulb promise to lower your bills with their green energy and low running costs. After a few months with them, they inform you that you're in debt with them so they have to increase your direct debit by nearly doubling it.”

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Bulb Reviews