Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am absolutely disgusted with the… I am absolutely disgusted with the incompetence of Bulb energy over the installation of my smart meters. Meters were installed however they did not have any In Home Displays (iHD) and I was told to contact Bulb.I contacted Bulb and was constantly fobbed off with reasons why I had not received an IHD. It took 5 months of constant phone calls and emails and eventually an IHD turned up in the post great!!!!! The excitement was short lived as the IHD does not work. Back on the phone to Bulb and more fobbing with excuses and told to try different remedies and to wait 48 hours for the process to work. 4 weeks on and still I have a dumb non working IHD!!!!! and no contact from Bulb as promised???? Absolutely useless customer service with research showing I am not the only customer with this problem there are loads. DO NOT HAVE SMART METERS INSTALLED BY THIS COMPANY. EVEN BETTER CHABGE SUPPLIER!!”

Helpful Report

Posted 5 years ago

“Do not place your trust in bulb. They'll cheat you The trick is a very simple one, a trap that the unwary will fall into. Bulb reverses the nighttime and daytime readings. I couldn't understand why they had the readings back to front until I calculated the charges using the cheaper nighttime rates. I have storage heaters and a boiler that is storage too. Most of my electricity consumption is during the nighttime and so at the cheaper rate. Bulb reversed the readings and charged me at the more expensive daytime rates. Easy trick and a way of cheating customers that gives bulb's owners a fat but wrongfully gained profit. I pointed out to customer service that they had the readings wrong. Sophie T. responded that even though the label on the meter says R1 is daytime and R2 is nighttime, that doesn't mean anything. There are all kinds of meters, she wrote. Such are the words of a crook, denying the evidence of her eyes. So I performed the space test, at great inconvenience, proving that the label on the meter was accurate. At that point, with evidence that bulb had overcharged, customer service disappeared!! No answers, no revised bill. Nothing. If you are a customer of bulb I suggest you scrutinize your bills. If you aren't a customer of bulb but are thinking about joining up, don't. They'll cheat you and rob you blind.”

Helpful Report

Posted 6 years ago

“I used Bulb as an enregy provide for the past two years. I was recently offered a free smart meter instalation. My smar meter was installed on 30 May and it has never worked since then. Bulb customer service team is confident that my smart meter is working but it is not sending any meter readings. So neither Bulb nor I know how much enregy I am actually using and I am currently paying a very high fee estimate. In short, I have called about 4 times and made an official complaint. However, I keep getting generic emails and responses with no time estimate or any actual help. I still have not been told whether my smart meter can be fixed or when this will be done. So in summary their customer service team is terrible. If something goes wrong please do not excpect any help for them. I have already made a complaint to an energy ombudsman and hopefully they will deal with this from now on.”

Helpful Report

Posted 6 years ago

“Awful Customer Service I have been with Bulb for nearly 3 years. After moving house last year, and sticking with them for my new property, I later find (12 months on) that they had estimated an amount I owed for a property that I had already moved out of. Instead of contacting me, they simply went straight to a debt collection agency to collect the "estimate" for the property, which was sat empty. It was only £70, and I was happy to pay the standing charges, but they've charged as if the house was in use, when it wasn't. I gave final readings when I moved out, and closed my account as outlined on their website, however, to get this bill direct from a collection agency really annoyed me. I paid it, because no one wants collection agencies, and then contacted Bulb hoping they'd understand that I wasn't in the property and that it was empty, and that I'd like a refund for the amount less and standing charges. But no, instead, after FOUR WEEKS of waiting and pestering, I've had nothing but obnoxious, rude, short replies, outlining how they're entitled to guess how much I might have used whilst not being in the house, and that I'm basically not entitled to it back as a refund (the amount is less than what they'd offer a new customer for joining!) It's utterly awful customer service, and yes, whilst my case is probably the exception, this kind of "guess how much and enforce it" mentality outlines the ethics behind Bulb as a company. They might be cheap, but it's not worth the stress. I'm leaving, I'm also ensuring that whenever I see someone about to join, that I give them a gentle nudge to look elsewhere, because their inability to resolve this issue, even as a good will gesture for a loyal customer, is just an example of how bad they really can be. Avoid at all costs. It's not worth it.”

Helpful Report

Posted 6 years ago

“Switched to bulb after looking at a price comparison website. Immediately they hiked up the bill so I was paying more than before. Bill then hiked still further. Will soon be leaving them. Avoid.”

Helpful Report

Posted 6 years ago

“AVOID at all costs. Non existent customer service. All emails and complaints are ignored. When I phone up the same story where nothing is resolved. They installed a smart meter 5 months ago which does not work. No mention online or in forums of this fault and despite number of communications this has not been resolved yet”

Helpful Report

Posted 6 years ago

“I am upset, anxious and exasperated with Bulb's woeful lack of action over my malfunctioning pre-pay electricity meter (no display; just green screen). I first contacted my landlord, my local Council, regarding the meter, but they told me it was my fuel supplier's responsibility. I first reported it to Bulb 36 days ago and they have yet to even offer me an appointment to get the meter replaced (as they told me they would when I reported it) ... in fact, their most recent communication was this: "Sorry about the time getting back to you. Unfortunately we do not have prepay electricity meters available for us at this time, I'm sorry you were not informed of this. We can add you to a waiting list and make sure once we do have them that you'll get a replacement if you would like. The alternative is to go to a credit meter but that isn't going to allow you to see your usage so it will be best to stick to your current meter until we can replace it with another prepay meter." Following a Warm Home Discount conversation with a previous 'big six' fuel provider, I was put on their priority "vulnerable persons" list as someone with Autistic Spectrum Disorder; I've tried to communicate this to Bulb, but they don't seem to give a monkey's and have well and truly left me in the lurch. As well as their poor customer service, the issue with the meter and the fact they delayed sending me the to-up key for the electricity until AFTER my changeover date (apparently they'd 'run out'), they keep sending me generic emails trying to get me to encourage others to join them in return for a bribe! I wouldn't wish them on my worst enemy, and I can't swap suppliers without having a meter to read, so they have me over a barrel. I strongly suspect they are about to go bust ... this doesn't seem to be the (in)actions of a reputable, in-control company. I'm out of my mind with worry over this and it's really affecting my less-welcome Asperger's symptoms. I've reported them to Ofgem.”

Helpful Report

Posted 6 years ago

“The worst supplier ever seen. I switched for both gas and electricity but they took only my electricity and after a month asking for my meter readings and been submitting my gas readings I’ve been told they only need electricity meter as the couldn’t get any information about my gas through the previous supplier and they emailed me about that which I never received such an email. I’ve been charged for dual energy in advanced and now they’re saying they can only provide for electricity same amount of cost for dual. I’ve been emailing them almost every day complaining about different issues they’re causing me and have to wait on their respond weeks and weeks. It also took few weeks to sort out my account when I was trying to sign in to submit my meter readings and to see my information and the deal. They’re either very slow or don’t care about the customers.”

Helpful Report

Posted 6 years ago

“Avoid bulb energy. Their customer service is non existent. They never answer emails. I am reverting back to my old supplier !”

Helpful Report

Posted 6 years ago

“Bulb have demonstrated extraordinarily poor service. It took so long to get a switch sorted that, due in a large part to their shoddy customer service, I cancelled the switch with them. Despite this, they continued to send me emails and I contacted them multiple times to tell them to stop. Today they took money from my bank even though they confirmed they are not my supplier. This is theft. I have reported them to ICO for a breach of GDPR and do I have my money back? No. Utterly reprehensible service for a company that portrays itself as a sustainable alternative to the big 6.”

Helpful Report

Posted 6 years ago

“It has been a 3 month nightmare with bulb. Definitely fake reviews on trust pilot. Avoid at all cost!”

Helpful Report

Posted 6 years ago

“Completely dishonest in their dealings and look to exploit customers by overcharging them when they do not check their bills. I had Bulb for a year and they were fine and then I notice that they stated I provided a reading which was over twice the estimate. I did not provide the reading whatsoever but instead of taking an average of £50 a month, they took £400! They simply stated that in winter months energy use goes up but the fact of the matter was that I did not provide the reading and going up 8 fold is ridiculous. After getting in contact with customer service they fabricated a story that they sent someone round to take reading. When I advised them that the meter was inside my house and locked and they would not have been able to gain access they changed their story advising that they sometimes use a third party to provide a reading and they must have been dishonest! No Bulb, you are dishonest! You have lied and tried to live the lie stating I provided a reading when I didn’t and then concocting a dishonest ruse to justify your exploitative, dishonest and corrupt behaviour. I am taking this to the energy ombudsman as this is completely unacceptable and dishonest of you! Statement number: 08656395”

Helpful Report

Posted 6 years ago

“Shocking company and service. They lured me in with a better unit price from my existing supplier and then after I had switched hiked the rate to a similar charge to my old supplier. Given the benefit of the doubt they then attempted to raise my direct debit a month later and final straw, tried to hike it again so that I could prepay Christmas 2019 now! My emails were ignored even with a promise of a reply within 3 days. The account is now back with my previous supplier and finally after hounding me with threat of legal action for £29 and another raft of emails, they have replied with a stock answer. All my fault it would appear. Really disappointed and shocked by their attitude and service. Avoid!”

Helpful Report

Posted 6 years ago

“Started my switch to Bulb only 4 months ago on the promise of a deal that was around £25 less than my current supplier. I went to the hassle of switching from a supplier I’d been happy with for years (who had always been cheapest in every comparison, which is why I’d stuck with them til now). I made that decision based on that promise and reviews here. Within a month or so, Bulb had already increased my payments - in summer. Then today I receive an email casually telling me that my “direct debit of £xxx ‘’ would leave my bank in 3 days. That amount was £30 a month more than the amount they suggested I’d pay, based on accurate usage, just 4 months earlier. I queried this huge increase. Oh, apparently it’s just them ‘advising’ me that I SHOULD MAYBE pay more to build up during winter months - well that’s funny, cos I assumed I was already doing that, given I was told my monthly payments would be £xxx when I signed up. I had assumed that Bulb had the sense to balance out my annual consumption to give an HONEST and ACCURATE monthly payment prediction, rather than just winning me over with a low quote, then increasing it twice, in total by almost half of the original quote - in just 3 months. They sound all great at the start - say all the right things. Then they start increasing - the biggest increases I’ve ever had in 30 years of having utility bills. As for their idea of ‘advising’ me that I might need to increase payments to build up to winter...there was no advice, no warning, no request or suggestion, and no notice! I was told 3 days before the payment will be taken, which is too short notice to do anything! Oh and, in case they try this excuse, I submit monthly meters readings!”

Helpful Report

Posted 6 years ago

“Everything. The Bulb website is constantly under maintenance, so never works when I need to check meter readings or make payments. We have received several confusing and contradictory letters saying that we owe different amounts. Have tried to set up direct debit but the website just says 'uh oh' and won't let me select a date or amount for the direct debit. And our bills vary dramatically each month despite not using different amounts of energy. When I rang to ask about several aspects of the service I was told I could do everything online which clearly I cannot if the website is never working. Would not recommend and am looking to change suppliers. Everyone on this website are just leaving good reviews to try and receive £50 credit into their account.”

Helpful Report

Posted 6 years ago

“Completely misleading - joined these and like the few reviews before mine, was told one price - switched and before I even finished transitioning, I was told my price was going up by 15%. When I contacted to ask what was going off, I was told that they made it clear when I signed up - it wasn't clear at all, I was told one price and no mention of a price rise until I was already in transition - disappointed with this company before I've even started - lets see how it goes.”

Helpful Report

Posted 7 years ago

Bulb is rated 4.1 based on 3,920 reviews