Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

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Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I joined Bulb on the 26th October 2020. I left bulb and signed up with a different energy provider on the 6th December 2020. Bulb's customer service is abysmal. They raised a complaint four times. I heard nothing. They escalated my complaint four times. I heard nothing. They promissed to arrage a Warmfront grant, I heard nothing. Quite frankly evety time I contact Bulb I half expect Jeremy Beadle to jump out and ask me if I am game for a laugh. I am classed as vunerable and I am disabled. Bulb didnt give a damn Thank goodness that on the 6th of January 2021 Bulb will be out of my life for good.”

Helpful Report

Posted 4 years ago

“If no stars was an option I would do it. Start off brilliant but this is just a ploy. Roll on a year you will be paying four times as much and forget trying to get a response to a complaint. They break direct debit guarantee...take what they want when they want. Avoid!”

Helpful Report

Posted 4 years ago

“Bulb have left me with no choice but to report them to the ombudsman. Bulb provides energy to a elderly disabled lady I look after. We have registered her on Bulbs vunerable list, which is meant to prioritise . Of course it does no such thing as you can't get through by phone. They must have bought the online software from the Pound shop for their Web chat. (Apollogies to the Pound shop as they would never sell such junk) I have lost count of how many times I have contacted Bulb about problems we are having receiving Warm Home Discount, which she is fully entitled to and desperately needs. They have been sent the information by post and email last year and this year but she hasn't recieved it. Bulb doesn't even reply to any correspondence. If you make a complaint they don't reply, probably so it is never registered as a complaint. We have contacted Bulb so many times about this matter I have lost count but not once have they replied If they treat an elderly disabled lady like this! No wonder they where fined nearly 2 million by Ofgem.”

Helpful Report

Posted 4 years ago

“This is a useless Energy company who just rob customers (Don't even deserve a single star). I have been asked to raise an Ombudsman case which is still in progress and these people have deducted £2026 from my account without informing. No response in time and the customer service will only take in turns to make circles but the complaint never gets resolved. Be aware of these people never trust or use the service.”

Helpful Report

Posted 4 years ago

“They suddenly threaten debt collection. With 2 days notice. When they want your money - they want your money. Perhaps the people who are owed money should take bulb to small claims court. In fact I'm thinking about starting an action group to take a class action against bulb. I've been a long term customer and sure account is in deficit, but this is a calculation and estimation of course. The product does not work as intended. They could have emailed me, called me, but it seems their rules over what debt can be tolerated is no known.”

Helpful Report

Posted 4 years ago

“Awful company. They have really overcharged us but it's impossible to get in contact with them - really long phone queues that cut you off, and a online chat which when you get to the front just sends you to the back. For two people living in a small flat they want to charge a direct debit of £180 a month! This has been creeping up over the year (it started at £60 which is normal) and we have also had large additional bills of over £300. This doesn't seem uncommon either, my friend also had a similar problem with them charging her (also living in a small flat of 2 people) £120 a month. I'm in the process of complaining to the ombudsman about this as we have tried multiple times to resolve this but bulb are not helping at all - to the point the customer service representative on the phone said to just complain to the ombudsman and she wouldn't put me through to discussing with a manager.”

Helpful Report

Posted 4 years ago

“Decided to charge me £190 for one month when I’ve lived in my house for over 20 years and never had a bill anywhere near that. They are a complete joke and I will be looking to change tonight. Not being ripped off as it’s just going up and up each month with no explanation as to why.”

Helpful Report

Posted 4 years ago

“These guys start at 36 pounds a month and then start charging £108 all the sudden, because that is what they think you have been spending. Absolutely ridiculous!”

Helpful Report

Posted 4 years ago

“Just charges people what ever they like. Disgusting company, i will be looking for a new supplier today”

Helpful Report

Posted 4 years ago

“I have been with bulb for some time and I my account item in credit by £5035 and they messing me around by not giving me refund that I am entitle too I have email, online chat and even tryed to get refund online”

Helpful Report

Posted 4 years ago

“I have had so much trouble with this company. They have charged us incorrect amounts several times and every time we have contacted them they have not seemed to know what was going on. We have been sent debt collection letters when we've already paid, had credit and random money added to our account for no reason. When you try to call bulb it says its only for emergencies so I went on the chat and it took an hour to get anything and they had no idea what was going on with my account. Please stay away, it's now been a year of hell trying to deal with this company, all we're doing now is trying to leave and even that is hugely problematic.”

Helpful Report

Posted 4 years ago

“This company does not help the customer. they don't reply to customer emails and telephones. I will give them ZERO rating if I can.”

Helpful Report

Posted 4 years ago

“I agree with your other dissatisfied reviewers, I do not trust this company. Having quoted me what I thought was a good monthly direct debit amount when I switched, they then proceeded to tell me after one month that I had used double this amount when in fact - and unbeknown to them - I had in fact been on holiday, empty house and not used any energy whatsoever!! Monthly debits go up hugely with no account of energy actually used. Now I am changing to a different supplier they have de-activated my smart meter so I can't get readings, so they are clearly planning another rip-off and will no doubt be telling me soon I've used enough energy to power Buckingham Palace for the past month! I am getting out now thank goodness, DON'T USE BULB!!!”

Helpful Report

Posted 4 years ago

“I get my Gas and Electricity through Bulb Energy. I chose them because they offered the best price for green energy on a price comparison site. However, they raised prices within days of me signing up. I didn't get the price advertised for a single day. They regularly increase my monthly payment. It seems to me their aim is to maximise the credit balance of my money they hold. When challenged, they refuse to refund the credit balance when asked, saying they can't reduce the balance to less than their monthly payment (despite having a direct debit in force). They've been like this for years. I confess I've been lazy about switching and perhaps naive about the morals a national utility provider might have. It's time to find a new straight-dealing, honest energy company. Bulb, anything to say for yourselves?”

Helpful Report

Posted 4 years ago

“I initially had a seemingly good experience with Bulb but honestly, that feel good factor of using an environmentally sound supplier has quickly subsided. This is a real cowboy organisation. I have no idea what I'm paying month to month or why. Their online portal is a mess, it's impossible to discern actual energy usage and correlate it to spend. They also happily hike the prices each month and just let all that extra cash sit in your account. My bills have gone from £70, to £90 to £130 odd pounds a month in a two personal flat. Had I not taken issue with them on this, they would have kept bleeding my account dry. As soon as I spoke to them, they acknowledged the mistake but are still withholding funds. I am getting out as soon as I can find another supplier, I just don't think they are built for scale and they are definitely not prepared for the way things are at the moment. I have sympathy for companies trying to deal with the pandemic but the point is they at least have to be trying. Bulb really aren't. Do yourself a favour and steer clear.”

Helpful Report

Posted 4 years ago

“Switching to Bulb was easy, getting away and switching away is impossible... I’ve been waiting three months for Bulb to settle my bill, I’m £298 in credit and they’re still taking my direct debits even though they say they won’t.. I’ve tried to get them to refund me but they don’t listen.. I’m scared to cancel my direct debit because they said they can’t refund if it’s been cancelled.. I’ve now got two electric accounts I’m paying for now and it’s affecting my mental health, it’s unbelievably stressful.. Don’t be tempted to use bulb, they aren’t good news..”

Helpful Report

Posted 4 years ago

“Switching to bulb was very easy and effortless. Now it’s time to leave them because their prices have gone up. Now they are not allowing a smooth switch to happen. I have two bills from two suppliers and Bulb is refusing to switch over and they have been ignoring my meter readings to come up with their extremely high estimated bills. Bad. Super incompetent staff. Now it’s a complete nightmare trying to switch and save money”

Helpful Report

Posted 4 years ago

“Earlier this month I was furious to find out that Bulb had doubled my direct debit unnecessarily to £131.09. Even though I already had £116 in my account, more than enough to cover that month's energy bill. So, I logged onto the customer service and spoke to a man called Tom B. Him and his manager LITERALLY AGREED that they were going to cover the mistake and refund me £257.19 due to them stating that their policy wasn't "clear". This was their own genuine comment and agreement and that they were going to send me an email to confirm that this amount was going to be refunded that afternoon. I have this in writing clear as day. But to my dismay, no email or refund. So, over a week later I spoke to a man called Ben D on the online chat to find out that there was a problem with my refund and that they were sorry for the delay. Again, unprofessional. I then get emailed by Tom B to find out that I would only be refunded £150.69, NOT what Tom or his manager agreed. This is seriously unprofessional and because we made a verbal contract about the agreed refund amount, you can understand my frustration when I was denied the £117 that has originally agreed.”

Helpful Report

Posted 4 years ago

“Been with bulb for over a year. At first was really impressed with the energy cost but then they started increasing direct debits out of nowhwere. Really not impressed and definitely not going back to bulb ever again. At this point theres plenty of good value energy suppliers around. Already switched. Dont recommend Bulb.”

Helpful Report

Posted 4 years ago

“I was with Bulb for 2 months at £100 per month then they suddenly raised my DD "minimum" to £154 pm with a "recommended" figure of over £170 per month. When I queried these figures I received a standard reply where they made no serious attempt at justifying the excessive increase other assuring me that their figures were based on ensuring I did not accumulate a large debit balance by the end of the 12 month period. Sent 7 years worth of KWH usage figures (Gas and Electricity) to them and in addition (by way of example) chose the highest annual usages during those years (for G & E) and then applied their 2 rates usage rate (per KWH) and daily rate (x365 days) plus of course VAT (5%). My original monthly DD (£100) was very close (the figure as it turned out should have been £101 per month). This seems a very reasonable basis for forecasting my annual costs and as a consequence a fair instalment amount to ensure that by the end of 12 months cost of energy is . Bulbs DID NOT REPLY to my factually reinforced query. Consequently I stopped my next DD (as they had already indicated that this would have been at THEIR excessive rate) and surprise surprise following this they contacted me and threatened me with an admin. charge if I did not make that next DD payment. They simply did not respond to this customer when he presented them with overwhelming evidence disproving the necessity of excessive hiking my monthly DD. Very worrying and unprofessional attitude. Interesting too that on their website "chat" section other customers too are expressing their dissatisfaction with Bulb's "hiked" DDs for the same reason as mine. Something is very wrong here - perhaps a case for the watchdog?”

Helpful Report

Posted 4 years ago

Bulb is rated 4.1 based on 3,920 reviews