Button & Sprung Reviews

Name: Button & Sprung
Rating: 4.93

4.9 Rating 3,125 Reviews

99 %

of reviewers recommend Button & Sprung

About Button & Sprung:

Button & Sprung sells quality, handmade pocket sprung mattresses, beds, divans and storage beds, in any fabric, at prices you won't lose sleep over. Above all else we aim to make bed buying easy, so we offer expert advice, 100 nights free returns, a 10-year guarantee, and free delivery within approximately 65 miles of London. Products are made-to-order and delivered by 2-man Button & Sprung delivery teams, enabling better service and value for money. Call 03333 201 801 or visit the website or showroom at 76 Queenstown Road, Battersea, London, SW8 3RY. Fabric samples delivered next day for free.

Visit Website

Phone:

03333 201 801

Email:

hello@buttonandsprung.com

Location:

76, Queenstown Road, London
SW8 3RY

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Button & Sprung 5 star review on 18th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From start to finish the customer service and communication has been excellent. The bed is beautiful and very comfy too.”

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Posted 6 years ago

“You did what you said you would do and when you said you would do it , quite unusual these days”

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Posted 6 years ago

“Very good mattress. Bought Perendale King Size to replace my Tempur cloud mattress that was causing a lot of back problems. Button & Sprung did a great job, delivery was as scheduled, mattress if of a premium quality, so comfortable that takes minutes to fall asleep and all the back problems are gone. Would recommend to anyone. The only slight disadvantage is the price tag but I guess you get what you pay for.”

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Posted 6 years ago

“It's been a long and painful process with Button & Sprung. Bought a bed from their clearance section but it creaked terribly so we had a repair team to come and look at it. They fixed it but it started creaking again so we decided to return the clearance item and go for a full price bed and at the same time ordered a new mattress. The new (full priced) bed and mattress arrived but we were told we needed to keep the slats from the original clearance bed. We weren't told in advance we needed to have the original slats. Bed unfortunately still creaks. The correct material handle for the ottoman wasn't shipped at the time we ordered the full priced bed so we had to use the handle for the clearance item. We were then sent the handle in the correct colour but we can't replace it as it appears to be sewn in. So, to cut a long story short - we still have a creaking bed and an ottoman with a mismatched handle.... The mattress is comfortable. However the whole process has been so painful I don't think I could recommend to others.”

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Posted 6 years ago

Hi Sinead, Thank you for your review. I'm so sorry to hear about your experience, and I can totally appreciate that this is not up to the standard that you were expecting with us. Our customer service manager has tried to get in contact with you to discuss your situation further--as we were unaware that the replacement slats had not fully rectified the situation. We can most definitely sort out these issues for you. If you could kindly get in touch with us on 03333 201 801. We look forward to speaking with you. Kindest regards, Sophia

Posted 6 years ago

“Amazing quality bed + delivery and installation was great”

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Posted 6 years ago

“Its over a month now since the bed arrived and it is the best decision we have ever made. It is so well made and designed and just so comfortable. We are so glad we chose Button and Sprung and I would recommend them to anyone and everyone. We chose 'Lavender' bed frame, King size, upholstered with 'Admiral' soft wool. It looks absolutely stunning in the room. We looked at various companies that made beds but always came back to Button and Sprung simply because of the quality, design and choice of upholstery and we are glad we did. Delivery was first class. Thank you for such a lovely piece of furniture. We love it.”

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Posted 6 years ago

Hi Dianne, Thanks so much for your wonderful review. I can imagine that the Lavender looks fantastic in the Admiral soft wool. Kindest regards, Sophia

Posted 6 years ago

“excellent mattress”

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Posted 6 years ago

“The experience in the sales room was brilliant. It was relaxing, the coffee was good and there was plenty of opportunity to try out the different mattresses. The aftersales could be improved - there wasn't much communication between purchase and delivery. A periodic update on delivery timelines would have been a welcome addition.”

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Posted 6 years ago

Hi Sebastian, Thanks so much for your feedback, It's great to hear that you had such a good time in the showroom. We're really sorry that there wasn't enough communication between purchase and delivery. We have fed this back to our logistics team to ensure we maintain a first-class delivery service. We hope you enjoy your bed and mattress :) Kindest regards, Sophia

Posted 6 years ago

“Very happy with the service both when purchasing and when the bed was delivered and installed.”

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Posted 6 years ago

“Wanted to wait a year before writing my review so a i can give a definite verdict, well we love it! at first like all mattress it took some time to get used to it but we both agree it get 10/10 from us. cool in the summer and warm in winter we turn it every 6 months, we revived a seamless service from B&S and found them to be very honest.”

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Posted 6 years ago

“We were very happy with the service end to end - from visiting the showroom, placing the order, communication and delivery. The delivery team were also excellent - very careful and polite!”

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Posted 6 years ago

“Great delivery and very happy with product (although early days still at the moment)”

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Posted 6 years ago

“We were looking for a super king size shallow divan to accommodate delivery up a couple of flights of awkward stairs. It seemed daft to go over 150 miles to London in our quest but so glad we did. From our visit to the showroom, to ordering and delivery, we have been very happy with our purchase and this company & would recommend them whole-heartedly to others.”

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Posted 6 years ago

“Wonderful quality as always, easy to manoeuvre and such good value. No reason to buy elsewhere, and the customer service and delivery are second to none.”

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Posted 6 years ago

“Very happy with my gorgeous bed. Well made and the velvet fabric is stunning.”

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Posted 6 years ago

“Really friendly communication. I love my matress, it's incredibly comfy and I really like knowing it's full of natural stuff.”

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Posted 6 years ago

“Great Customer service! I gave a wrong delivery address and they drove to the new place after going to the old one. Usually don't write reviews but the guys were very quick and cleaned everything after installing our bed. Regarding the bed what can I say it's beautiful and fine bed the quality is there .”

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Posted 6 years ago

“Firstly I live in Spain so couldn’t get over to view or lie on the beds to see which ones suited. The very kind staff at Button & Sprung talked me through my requirements on the phone and what sizes hubby and I were and made suggestions. After advice we ended up with a Perendale bed and couldn’t be happier with it. It’s just the perfect amount of not too hard and not too soft that we wanted and definitely feels very luxurious to lie on. The delivery went perfectly and without a hitch. The delivery guys couldn’t have been nicer although they struggled up to a first floor apartment with two beds and then proceeded to put it all together perfectly. Two very happy bunnies!”

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Posted 6 years ago

“Great customer service with a great choice of products.”

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Posted 6 years ago

“What great reassurance to feel you are dealing with a really switched on company that values it’s customers and has pride in its products”

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Posted 6 years ago

Button & Sprung is rated 4.9 based on 3,125 reviews