Buy It Direct Reviews

Name: Buy It Direct
Rating: 3.55

3.6 Rating 454 Reviews

65 %

of reviewers recommend Buy It Direct

Company Reviews

Questions

Metrics

3.6

Based on 454 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Buy It Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Buy It Direct 1 star review on 9th May 2025

Supreme Assets Recovery AT G Mail .com

Buy It Direct 5 star review on 6th January 2023

Dave Kelly

Buy It Direct 1 star review on 13th December 2022

T Bergin

Buy It Direct 3 star review on 12th December 2022

Nikolas

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In February I purchased some bedroom furniture. I used PayPal credit to do this. The delivery date kept getting pushed back. 12th may was one such date, I emailed a week before to check everything was ok. I was assured all was ok and it would be delivered as planned. 3 Days prior to delivery I had an email to explain delivery was pushed back another month. My confidence in the company understandably decreased and I got a refund. However, whilst I was waiting for the never coming furniture I was paying interest on PayPal credit. I'm now £25 out of pocket and no products to show for it. Dreadful, I will never use them again.”

Helpful Report

Posted 4 years ago

“One Star is too good for them. I placed an order for goods on 13 March and they took payment on 15 March. The goods were to be delivered in 4 weeks. I e-mailed them on 26 April as the goods had not arrived. Initially they denied any knowledge of my order. Then informed me the goods were out of stock and they expected new stocks on 5th May. They offered to discuss supplying an alternative product. I said I would wait for the new stock arriving. They then notified me the product was discontinued I told them that it was appalling that they take my money for goods they did not have. I would have a full refund and will avoid buying anything further from you in future. They then said they were sorry to hear I no longer wish to go ahead with my order. Then I received and e-mail informing me that they had successfully process my cancellation request for order 41154142. I will get the refund back to my original payment method in 3-5 business days.”

Helpful Report

Posted 4 years ago

“This company is a joke have been trying to get cooker fixed since purchase but do not respond to emails buy at own risk”

Helpful Report

Posted 4 years ago

“I purchased a new Alcatel S1 smartphone, it was delivered promptly, however my problem started when the phone went wrong within the first month, Buy it Direct Ltd, did not want to know and referred me to the manufacturer which was a complete waste of time, I will never purchase again from Buy Direct Ltd.”

Helpful Report

Posted 4 years ago

“Waited almost 3 months for my delivery to arrive and still not here yet. They kept saying every week that my order it’s on the way until today just to find out it will not be delivered in the next two months at least. 5/6 months for a delivery?! Really! Very bad experience when it comes to shipping to Ireland.”

Helpful Report

Posted 4 years ago

“Worst experience I’ve ever had . I ordered my couches in January and I was told every week by their customer service that they will arrive next few days . It’s almost April and Easter is next week... my house has no couches yet. I asked for a refund and They only refunded one couch instead of 2 . I am desperate to have a nice Easter and I can’t buy new couches now since I’m not payed back. It is an experience that will stay with me for the rest of my life . But what do they care !?????? They don’t”

Helpful Report

Posted 4 years ago

“Unreliable! Paid more than €20 for express delivery item is still awaiting deapatch, after days... Expected delivery time changes all the time, and they also changed my total amount. Called them, they said will get it on 13/03, obviously, did not get it. Now it says 15/03, but it is still awaiting despatch. "Express delivery, my a$$… " am going to report them and call me bank.”

Helpful Report

Posted 4 years ago

“I place the order on the 18th of February , item was meant to be delivered on the 20th then on the 27th then on the 28th of January . I have never received the item contacted several time the customer service with little support and for a denial letter and a copy of my ID. Spoke to the Courier they told I wasn't at home pity I work from home , and now there is no place to go so..... Ask for a refund still got nothing”

Helpful Report

Posted 4 years ago

“I ordered a bed for €497. I got an email to say my order was on the way and was out for delivery for the 25th of January it never came , then it changed to the 26th and then never came. I emailed customer care and was told it was with a case manager and they would get in contact with me, which they didn’t. I then went back into the email to track and it said to contact the customer care team. I called the customer care team and was told that the bed has left the warehouse and is with the courier company. I told them I tried to track it with the English courier company and it is saying the details are invalid so therefore I cannot track. They said I need to contact the Irish courier service who will deliver it but doesn’t have a contact number or name of which courier service it is all they could say was it’s an Irish company who delivers big parcels. But if the bed doesn’t arrive in ten days then ring and they can’t track? Like how can they if they didn’t even know the name of the company? So how I’m down 500 and don’t even know when my bed is coming”

Helpful Report

Posted 4 years ago

“looks like the Brexit has hit home paid for express delivery to Ireland was told item will be delivered never arrived City air express very bad reputation”

Helpful Report

Posted 4 years ago

“If I could if give no stars, I got a monitor that didn't power on from day one, I contact this so called company who took there sweet time replying to me and eventually told me though luck you baught it it's yours, keep as far away as you can and spend a few quid more locally where you have some comeback.”

Helpful Report

Posted 4 years ago

“Delivery was faster then I expected, but I'm not impressed with delivery completing staff. There was two men who just dropped my machine outside door thinking that my husband will carry it inside by him self. They were supposed to take old one out, but older man has refused saying that they are too busy for that,even though we ordered collection and confirmed twice that we will need one, he said maybe someone will come on other day. Very dissatisfied and disappointed”

Helpful Report

Posted 4 years ago

“Late arrival of fridge freezer which was faulty from day one. Fridge part freezing over at lowest setting g. Loud v annoying whirring noise coming from motor. Hopeless customer service. Just told me to get on to uk warranty who I cannot get through to and not answering emails. Worst experience ever. They don’t seem to give a damn once they have your money. Never again. Buyer Beware. Worst experience ever. Totally ignored my request to return as it’s not working. My old fridge was better than this. Disastrous.”

Helpful Report

Posted 4 years ago

“Bought a tv. Tv arrived with the screen cracked. Contacted customer service, requested replacement. Took 2-3 days for each reply to my mails. Ended up having to pay to post the damaged tv myself back to them when they finally sent me the address. 1 month since ordering they sent me a refund for the tv instead of replacement. And they still owe me the money for posting back the tv. Absolutely disgraceful company to deal with. Avoid at all costs. By comparison: Went online with Powercity, collected new tv. Took 45 minutes total. Tv now setup”

Helpful Report

Posted 4 years ago

“My fridge freezer took over a month to be delivered and tracking no did not work. Fridge is faulty and noisy and I cannot get any answers frombuyitdirect. Gave me a tel no to ring uk warranty that doesn’t work from Southern Ireland. Eventually got an email address but no reply to this either. I paid over 500 euro for a fridge that doesn’t work and is very noisy( higher decibels than stated by manufacturer. They don’t seem to give a damn once they have your money. Buyer beware.”

Helpful Report

Posted 4 years ago

“I bought a fridge freezer that was faulty., very noisy and inside back of fridge icing over from day one. I contacted But it direct to return item but no reply or action, only directed me to ukwarranty who are not answering my emails and cannot get through on tel from Southern Ireland. Disaster!”

Helpful Report

Posted 4 years ago

“Bought a dishwasher, it didn't work, they replaced. They came to pick up the broken one! Now they say it wasn't picked up and want to charge us! looking at other reviews they have form for bad customer service! Be warned!”

Helpful Report

Posted 4 years ago

“I ordered a TV LG that came with the screen cracked. I had to call 5 times to try to make an appointment to come and get it back. When the attendants don't hang up on me, they just lie saying they will come "next Monday" (which it never happens). I've never talked to so many liars in my life.”

Helpful Report

Posted 4 years ago

“Wrote a review this morning hasn’t been uploaded”

Helpful Report

Posted 4 years ago

“Absolute disgrace .ordered new Samsung phone for 230 euro phone arrived in a white cardboard box with just a battery.i was sneakily sent a class A phone instead of new one I ordered.i have been trying to get the matter sorted .no one is dealing with it and u need my money back to get a phone as a present before Christmas.do not buy from this company they are a joke”

Helpful Report

Posted 4 years ago

Buy It Direct is rated 3.6 based on 454 reviews