“Would not recommend this company or use them again. Shockingingly bad customer service. Was sent the wrong model of the item i ordered, charged correct price, company won't admit to any wrong doing on their part. I asked to be sent the correct model and they want me to pay the returns on the one i received!? I've been getting the run around for over a month now. Save yourself the aggro and buy elsewhere.”
“Buyitdirect will take your money, won't deliver your order, will keep giving you the run around for a while and then cut all contact. This is a scam so avoid at all costs.”
“Absolute 100% scam....ordered a wine cooler in June 2020....now its november 2020 and still haven't received my wine cooler...constantly.. getting the run around from the customer care team...never return phone calls or follow up...disaster......fraudulent company.”
“Buyitdirect is a scam, there are so many bad reviews about people not receiving their orders and being left out of pocket. My order never arrived and no refund and they dont respond to emails. It's been 4 weeks since i paid and nothing for it. Avoid buyitdirect like the plague. It's a lottery whether everything will work out and the odds aren't in the customer's favour. Go elsewhere, save your money and piece of mind”
“This buyitdirect website is a scam. Do not buy from them. I ordered an appliance 4 weeks ago and it never arrived. The company kept giving me the run around and keeping me on the long finger, now they just ignore my emails. Save yourself the hassle and stay well clear and save your money”
“Bought an item which turned out to be faulty. Still awaiting a refund or replacement. Very poor communication and operate as a cowboy outfit! Avoid buying from here at all costs!”
“Great choice of IT hardware, with detailed descriptions and tech specifications. Efficient delivery. BID promised my laptop would be delivered to Belgium within a week - it arrived within a day and a half. VAT can be deducted at the moment of purchase. Planning to buy more hardware on BID.”
“Ordered a washing machine on Sunday night and it was delivered Tuesday morning.
The delivery driver was very helpful.
It was cheaper than AO.Com too.
Can highly recommend.”
“I have left a detailed review about Buy it Direct a two times in the past three weeks,and I believe that particularly this sharp review was the engine for the company to look at the issue and solve this to the customer's favour.
I was contacted by the customer service team person ,which organised a re- collection of the second wrong hob,and now I'm waiting for final delivery.I believe that this time will all go through without any bigger issue.The company's quality is recognisable only in the moment when an issue occurs,in this case I have found the way to get to this point and Buy it Direct on the other hand showed a gratitude for accepting the apology and me staying to be their future client . As an advice to the other customer which left the same bad reference as I did, I'd say this :1. Do not give up,even if you are so lost as I was and keep trying to get someone's attention and care of the problem. 2. do use the option to get a call back,even if you will have to do it a couple times,they see in the system you have tried all ready and you are in the queue 3. always double check if the customer service person really comprehended what is the issue. and understand how to fix problem 4. do not wait without initiative for too long ,that the issue will be solved,Keep repeating your interest to be your case solved,the online retailers are busy at the moment,if you don't remind yourself ,you will definitely get lost in the crowd.5. if the company shows efforts to solve their mistake ,take a time to finish the previous review and put the whole story ,with its end. It is more than fair to tell your co- buyers your anger but tell them how it ended too.
thank you for reading it all”
