Buy It Direct Reviews

Name: Buy It Direct
Rating: 3.55

3.6 Rating 454 Reviews

65 %

of reviewers recommend Buy It Direct

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Metrics

3.6

Based on 454 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Buy It Direct 1 star review on 9th May 2025

Supreme Assets Recovery AT G Mail .com

Buy It Direct 5 star review on 6th January 2023

Dave Kelly

Buy It Direct 1 star review on 13th December 2022

T Bergin

Buy It Direct 3 star review on 12th December 2022

Nikolas

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute 100% scam....ordered a wine cooler in June 2020....now its november 2020 and still haven't received my wine cooler...constantly.. getting the run around from the customer care team...never return phone calls or follow up...disaster......fraudulent company.”

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Posted 4 years ago

“Report buyitdirect to trading standards and save other people from being scammed”

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Posted 4 years ago

“Buyitdirect is a scam, there are so many bad reviews about people not receiving their orders and being left out of pocket. My order never arrived and no refund and they dont respond to emails. It's been 4 weeks since i paid and nothing for it. Avoid buyitdirect like the plague. It's a lottery whether everything will work out and the odds aren't in the customer's favour. Go elsewhere, save your money and piece of mind”

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Posted 4 years ago

“This buyitdirect website is a scam. Do not buy from them. I ordered an appliance 4 weeks ago and it never arrived. The company kept giving me the run around and keeping me on the long finger, now they just ignore my emails. Save yourself the hassle and stay well clear and save your money”

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Posted 4 years ago

“Bought an item which turned out to be faulty. Still awaiting a refund or replacement. Very poor communication and operate as a cowboy outfit! Avoid buying from here at all costs!”

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Posted 4 years ago

“Product was perfect at a great price. Fast delivery. Delighted with buyitdirect.”

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Posted 4 years ago

“Great products. Great service.. absolutely no complaints”

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Posted 4 years ago

“Will not use this site again. Customer service dose not reply. Says they will contact in 72 hrs. Iv been waiting on a refund for over a month now.”

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Posted 4 years ago

“Easy site to use , fast delivery. Great price and products are working amazing !”

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Posted 4 years ago

“Fast efficient service. Fridge was well packaged and arrived without any damage.”

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Posted 4 years ago

“Excellent in everything. Sean O'Reilly Swords Ireland.”

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Posted 4 years ago

“Appalling unresponsive service Use cheap couriers, took over 2 weeks to have the product delivered”

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Posted 4 years ago

“Bought a Neff oven. Ordered on a Saturday and it arrived in Dublin, Ireland the following Friday. Excellent product and service”

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Posted 4 years ago

“Excellent fast service”

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Posted 4 years ago

“Great choice of IT hardware, with detailed descriptions and tech specifications. Efficient delivery. BID promised my laptop would be delivered to Belgium within a week - it arrived within a day and a half. VAT can be deducted at the moment of purchase. Planning to buy more hardware on BID.”

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Posted 4 years ago

“Very helpful on phone and product delivered very quickly”

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Posted 4 years ago

“Ordered a washing machine on Sunday night and it was delivered Tuesday morning. The delivery driver was very helpful. It was cheaper than AO.Com too. Can highly recommend.”

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Posted 4 years ago

“I have left a detailed review about Buy it Direct a two times in the past three weeks,and I believe that particularly this sharp review was the engine for the company to look at the issue and solve this to the customer's favour. I was contacted by the customer service team person ,which organised a re- collection of the second wrong hob,and now I'm waiting for final delivery.I believe that this time will all go through without any bigger issue.The company's quality is recognisable only in the moment when an issue occurs,in this case I have found the way to get to this point and Buy it Direct on the other hand showed a gratitude for accepting the apology and me staying to be their future client . As an advice to the other customer which left the same bad reference as I did, I'd say this :1. Do not give up,even if you are so lost as I was and keep trying to get someone's attention and care of the problem. 2. do use the option to get a call back,even if you will have to do it a couple times,they see in the system you have tried all ready and you are in the queue 3. always double check if the customer service person really comprehended what is the issue. and understand how to fix problem 4. do not wait without initiative for too long ,that the issue will be solved,Keep repeating your interest to be your case solved,the online retailers are busy at the moment,if you don't remind yourself ,you will definitely get lost in the crowd.5. if the company shows efforts to solve their mistake ,take a time to finish the previous review and put the whole story ,with its end. It is more than fair to tell your co- buyers your anger but tell them how it ended too. thank you for reading it all”

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Posted 4 years ago

“I have write the review all ready ,but to be more focus on facts. The Buy it direct was selling the hob on their website with wrong picture to the wrong type number and details,I have bought the hob not knowing this fact,even in confirmation email I got the picture of the hob tough I was buying with the words '' this is what you purchased '' In the delivery came wrong type ,of course, It took me a couple days to get someone on the phone ,and it took me a few more calls ,till they comprehend ,and ADMITTED ,that the mistake is their fold and they will replace my hob. They said that the collection is ordered for exact day,we waited at home all day ,nothing had happened, we were waiting another two days ,before the collection had happen,and than we wait another 5 days to get delivery of replacement,guess what ? THE WRONG TYPE AGAIN ! so all over again , we contacted the customer service,we didn't want to wait another number of the days for SECOND collection so we offered to drop it on DPD 30km away from us,the customer service said to send new return label,we were waiting all day for the label,nothing had show up , so we had to call them again,in the next call with the same useless approach we were promised to get the label in then minutes,to be able to take parcel and drop it on dpd,the girl did swear she made the order for collection,and let us to go on dpd for NOTHING,because they didn't had any order for collection in system,we had to go with parcel back to home.The LABEL we finally got in last email,was exactly the same as the last one so I even doubt that the parcel would get to them and I strongly believe,that they would blame us of lose of the parcel ! Have anyone ever seen so much of stupidity and sauciness in one company ? I have big doubt that in the Buy it direct,is even one person with IQ high enough to finish this shocking sample of total inability to do online business,I really doubt I will ever get the right induction hob I have purchased. I think that the Buy it direct is doing all this focused bully to damage Ireland market and its customers I personally feel it as Discrimination and racist attack by British company towards Irish client.And there is no place on this planet to get justice and help! no one cares.”

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Posted 4 years ago

“Still cant get my money or replacement… Still cant get my money or replacement 4 weeks and counting”

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Posted 4 years ago

Buy It Direct is rated 3.6 based on 454 reviews