Buy It Direct Reviews

Name: Buy It Direct
Rating: 3.55

3.6 Rating 454 Reviews

65 %

of reviewers recommend Buy It Direct

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Metrics

3.6

Based on 454 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Buy It Direct 1 star review on 9th May 2025

Supreme Assets Recovery AT G Mail .com

Buy It Direct 5 star review on 6th January 2023

Dave Kelly

Buy It Direct 1 star review on 13th December 2022

T Bergin

Buy It Direct 3 star review on 12th December 2022

Nikolas

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a bbq, it was delivered to Ireland 2 day's later. Wow great service.”

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Posted 4 years ago

“Fast delivery, item well packed, good value. Can't complain”

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Posted 4 years ago

“We purchased a bunk bed through this group’s company FURNITURE 123, it would appear that the bed was defective as the sides/corners of the bed were unduly sharp, particularly given that it was intended as a bed for children. None of the edges / 90 degree corners around the bed have been rounded/smoothened up and as a result this is hazardous for any type of furniture but even more so for a child’s product . One would be unable to run their finger across without a “cutting feeling” or rest to any part of the bed without feeling pain! This has resulted to my son’s injury and we needed to attend the A&E on the first night I’ve contacted the company‘a complaints department and was assigned a case manager but although I was promised on 3 occasions a call that has not happened! I was asked photos 3 times and still nothing !!! Reading the reviews later I came to the understanding , that the company has been made aware of this several times (I have some reviews to send you if you would like them) and at least one more customer’s child sustained the same injury. This could potentially be breach of contract and negligence on the grounds that the bed was not of satisfactory quality, nor was it fit for its purpose as a child’s bed as we suffered an injury on the first night of using it. Does someone need to go down the legal route to have a fair resolution or do you value your customers and more importantly their children ? Thanks in advance Roberto & Lucy”

Buy It Direct 1 star review on 12th August 2020

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Posted 4 years ago

“Very satisfied. Fast alefficient service and item was well packaged”

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Posted 4 years ago

“Faster delivery than expected. Happy with product, exactly as described, great price.”

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Posted 4 years ago

“I have bad experience with them, i was waiting for my item very long time, on the end a got refund but not 100%. They didnt give me money back for delivery. Very bad customer service. They are Shams and thieves. Stay away from them.”

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Posted 4 years ago

“First time using buy it direct. Ordered a phone over 2 MONTHS ago, paid €400 for it. Still haven't recieved the phone. They said there was a problem with the courier and there investigating it,that was 6 weeks ago. I asked for a refund, they wont give it. Now I have to go to solicitor and take it further. Long story short, I would not use this company to buy anything from. There nothing short of criminal. Regards Steve Co. Cork IRELAND”

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Posted 4 years ago

“Ordered a bbq much cheaper than anywhere else but product just as good. Very fast delivery.”

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Posted 4 years ago

“Easy use site, delivery was ahead of time and product was as described - would recommend”

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Posted 4 years ago

“Purchased a console table. It arrived well packaged and early. It is much better quality than expected after straight forward assembly aided by clear instructions. Would definitely recommend.”

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Posted 4 years ago

“Customer "service" is a complete and utter joke. KEEP AWAY from these guys- They are all working from home now due to coronavirus? It appears like every other business out there now- their home phones and computers must use a "Slower Electric power source" ;(”

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Posted 5 years ago

“Probably lost 500 euro with them. Sent back fridge and there is no answer when I will be refunded. Sending email almost every day - NO SINGLE answer. There is no chance to speak with customer service - nobody answer the phone, even if I call different time during a day (calling every day from 3 weeks). DON'T BUY ANYTHING FROM THEM, YOU CAN LOST MONEY.”

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Posted 5 years ago

“Great service and fast delivery”

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Posted 5 years ago

“We purchased two TVs to be delivered to Ireland delivered on time I'm but to find the TVs are not working had to return took a long time to get any response second TV we was bought in November stopped working after 3 months and only now got a refund for the TV we but still no refund for us having to send it ourselves back to the UK customer service teams on the phone good service when you eventually get through very slow to respond to emails and great confusion on their side saying no emails were received for invoice of delivery back to the UK still waiting on a refund for us having to send the TV back our selves would not recommend this service to anybody”

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Posted 5 years ago

“The whole process of ordering online was simple & easy to do, I am a big fan of the electriq range so everything was that brand, ordered based on a new kitchen refit. Delivery service was excellent, there were many different delivery companies that delivered to my home & all were top class & in particular the guy delivering for Moriarity's, went over & above in this current enviroment.”

Helpful Report

Posted 5 years ago

“I would not recommend using Laptops Direct. I ordered a laptop from this company on 15 June last. It took them 3 days to inform me it was not available/in stock. As I needed a computer for work immediately, I cancelled the order and purchased one elsewhere. I am now waiting a month for a refund (they assured me on three separate occasions since 18 June that the transaction had been made) despite multiple phone calls and emails to various departments (account support, payments, customer service). I am not sure if it is merely incompetence on the part of this organisation or something more worrying, but I would be warn other consumers exercise caution when using this company. I am worried about ever getting my money back.”

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Posted 5 years ago

“Waiting 10 days for a response on damaged coffee table, I understand that things are moving a bit slower but was advised maximum of 5 days. No response to emails sent and lines always busy.”

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Posted 5 years ago

“I bought a cooker off this company in June for delivery on the 25th of June. It has not turned up and I have emailed them more times than I can count and no-one has answered the phone. I got an email back last week saying they were delighted that the problem is now solved!!!!!!!!!! I have no cooker and they have my money. THIS IS A JOKE OF A COMPANY.😡”

Helpful Report

Posted 5 years ago

“Mistakenly ordered two extractor fans. Customer services were so helpful and told me just to refuse delivery of one extractor fan and it would be returned to them and refunded to me. I also received an email from them telling me to do this. Since I sent back the extractor fan I have heard nothing from buy it direct. I sent an emessage informing them I had returned the fan (as they asked me to do). I have since sent 4 more messages and tried phone and requesting a call back. No reply to any of my messages. Previously when contacting them they would reply straight away. I have received no refund now and that was 27th of May. I am so disappointed by the service. Unfortunately I had another larger order to place but do not feel confident to place now until I have a reply from them!”

Buy It Direct 1 star review on 1st July 2020

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Posted 5 years ago

“I've ordered/received 3 products with buy it direct Ireland over the past year now including during the lock down (we had to replace our fridge freezer). Have been satisfied with everything including delivery times. It always feels slightly risky purchasing online to me but so far, thankfully I haven't experienced any of the problems that I'm reading here as I go down through the reviews.”

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Posted 5 years ago

Buy It Direct is rated 3.6 based on 454 reviews