Buy It Direct Reviews

Name: Buy It Direct
Rating: 3.55

3.6 Rating 454 Reviews

65 %

of reviewers recommend Buy It Direct

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Metrics

3.6

Based on 454 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Buy It Direct 1 star review on 9th May 2025

Supreme Assets Recovery AT G Mail .com

Buy It Direct 5 star review on 6th January 2023

Dave Kelly

Buy It Direct 1 star review on 13th December 2022

T Bergin

Buy It Direct 3 star review on 12th December 2022

Nikolas

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT BUY ANYTHING FROM THIS COMPANY IT IS A SCAM TO GET YOUR MONEY Worst company ever bought a microwave. paid 15.99 for 5 day delivery 14days later and still no delivery after numerous emails and phone calls they are telling me my microwave has been delivered NO MICROWAVE DELIVERED MORE LIES If anyone from buy it direct is reading this can you please have some decency and refund my money or call me Richard”

Helpful Report

Posted 5 years ago

“Ordered a phone and after hearing nothing for 2 weeks I emailed them about the delay. They reordered the phone to sort the problem and again nothing came in the post so after a total of 7 weeks since I bought it and numerous emails back and forth (takes roughly a week for a completely different person to respond to my emails) I'm still waiting on the refund that I asked for. I really regret buying from this company.”

Helpful Report

Posted 5 years ago

“Very happy with my new smart tv! Arrived so fast, and I’m perfect condition. The price was absolutely amazing too! I also ordered a velvet pink office chair, just perfect aswell!”

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Posted 5 years ago

“Very happy with my item I bought from Buy it Direct and even with covid19 it arrived on time ,would highly recommended them it had exactly what I was looking for.”

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Posted 5 years ago

“It was quick and easy to use ,had exactly what I was looking for and even during covid19 it was quick delivery. Would hightly recommend Buy it Direct....”

Helpful Report

Posted 5 years ago

“Ordered a BBQ and it arrived damaged. Took 7 phone calls and countless emails to get them to collect it. Replacement was also damaged and was promised collection today. Guess what, no collection as expected. Called their 7 days a week helpline at 2pm and it was closed!! It's a Monday and they close lines at 2pm? Nobody seems to know what's actually going on any time you call and they fill you full of lies. Not to be trusted, won't be a returning customer.”

Helpful Report

Posted 5 years ago

“Bought 700 euros worth of electrical products - 2 weeks later haven’t received them or heard from company- seems to me this is a very unprofessional set up”

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Posted 5 years ago

“I was very happy with everything I received I have recommended you to all my friends and family again thank you for everything”

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Posted 5 years ago

“Bought 2 TV outstanding service very fast delivery and great products”

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Posted 5 years ago

“Great customer service. Prompt delivery. Great price and excellent quality garden furniture.”

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Posted 5 years ago

“Sold me an item for e1200 and delivered...refused to take old item away as per their t&CD because of COVID.... DONT SELL TO PuBLIC AND RENEGE oN RECYCLING RESPONSIBILITIES .. PLEASE!!”

Helpful Report

Posted 5 years ago

“Do not buy from here , I bought a phone that was broken , I sent it back and I took me 2 months to get a refund , and they didn't even refund the full amount , customer service doesn't exist after one reply either ..STAY WELL AWAY”

Helpful Report

Posted 5 years ago

“Purchased a sideboard from Furniture123/ Buy it Direct - big mistake!!! 1 star given is for the quality of the goods supplied. Unfortunately on arrival parts were missing / damaged and that is where the problems started. Replacement parts were issued however excess large parts were also issued. In addition and on 4 separate occasions I received duplicate parts instead of missing parts. Eventually I gave up and requested a refund. More than 2mths on I am still out of pocket by £50. 2+ months of emails which are frustrating as each incoming message is inconsistent with the previous. Argggg!!!!”

Helpful Report

Posted 5 years ago

“Spent extra money buying a good quality microwave, bought one to match my kitchen appliances but wrong colour arrived. Tried to contact buyitdirect to get my correct micriwave but have had no contact from them. Very very disappointed with the customer service and total lack of contact from the company. If you're lucky to get what you want you're fine but if theres a mistake or damage, good luck getting any response 😣”

Helpful Report

Posted 5 years ago

“all was perfect so happy with my hood chimney, big Thanks for James Conway, great job and contact with the team”

Buy It Direct 5 star review on 25th May 2020

Helpful Report

Posted 5 years ago

“Great product and good service.”

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Posted 5 years ago

“Delivery took 3 weeks. However when we took the oven out of the packaging (which was undamaged) and the oven was bent from being dropped from a height, we immediately sent them multiple photos and it took them a full week to agree to replace it and collect the damaged oven. 3 weeks later (7 weeks from order) after they didn't arrive when they said they would, an oven arrived and their courier refused to take the damaged one. Then the next 2 scheduled collections they didn't turn up. Now 9 weeks after order Buyitdirect are completely unhelpful telling us it is our responsibility and they are going to charge us for the second oven (Tendai told me this). They also refuse to collect our old old oven as WEE. You may be lucky but if anything goes wrong they are unhelpful, obstructive and couldn't care less.”

Helpful Report

Posted 5 years ago

“Very good service. Arrived very quickly”

Helpful Report

Posted 5 years ago

“PURE CLICK BAIT MERCHANTS Haven’t bought anything and never will. I looked at a four burner barbecue which was €350, when I went back to buy it it was 370, then it increased daily and is now 450, yet a six burner similar is cheaper at 430. It is obvious that an algorithm is pushing the price up every time you look at it or something very odd is going on with a product that increases €100 in the space of a week. I did engage with the company’s live chat feature, there response was “yes the prices change daily”

Helpful Report

Posted 5 years ago

“I bought an indesit slimline dishwasher, now installed 2wks it worked fine for 8 washes and now just keeps running and letting in water. I registered the guarantee on the day it arrived, but can get no person to contact me about sorting this problem. I bought it from, Buy it direct Ireland.”

Helpful Report

Posted 5 years ago

Buy It Direct is rated 3.6 based on 454 reviews