Buy It Direct Reviews

Name: Buy It Direct
Rating: 3.55

3.6 Rating 454 Reviews

65 %

of reviewers recommend Buy It Direct

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Metrics

3.6

Based on 454 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Buy It Direct 1 star review on 9th May 2025

Supreme Assets Recovery AT G Mail .com

Buy It Direct 5 star review on 6th January 2023

Dave Kelly

Buy It Direct 1 star review on 13th December 2022

T Bergin

Buy It Direct 3 star review on 12th December 2022

Nikolas

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT BUY FROM THIS COMPANY!! We have a faulty product to which despite being made aware of, still no one from Buy It Direct cares to assist or help. Buy It Direct, promises countless call backs and no one ever calls - the most fraudulent type company I have ever dealt with. This problem has been ongoing since December 2019. ABSOLUTELY TERRIBLE SERVICE. £700.00 DOWN... Seems as if at this rate, we will be left without a functioning product and nor given a refund. I do not even want a replacement from this company as how they deal with matters is disgusting. CONSUMERS BEWARE!”

Helpful Report

Posted 5 years ago

“Great service prompt delivery.”

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Posted 5 years ago

“They are a con. They Rob you. They will take your money and you will not get anything. Stay away. Avoid avoid avoid.”

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Posted 5 years ago

“Cost and delivery speed was excellent I will be back thankyou”

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Posted 5 years ago

“Perfect effortless transaction. Couldn't be faulted. Would use again 100%”

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Posted 5 years ago

“Terrible service, goods faulty when arrived. Then two weeks of unbelievable customer service care. Never buy from buy it direct. Nothing direct about it.”

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Posted 5 years ago

“Ordered 2 beds & mattress in October & it’s now 23rd December & still haven’t received my order, asked for full refund & keep getting pushed about with excuses one after another , computer generated emails thanking me for my emails & eventually might get one back telling me it’s delivery & next one telling me it will arrive in January??? Stay well clear of this company took over €1000 of me in October & still without beds & mattresses”

Helpful Report

Posted 5 years ago

“While they were very swift with delivery, part of the product I received was faulty. They refunded me very quickly. I would have been ready to give them a five star review but they ruined it by asking me to dispose of the faulty product myself which given the size of it would mean incurring an additional cost to have it recycled. I felt they should have collected it and disposed of their own faulty product at their own cost.”

Helpful Report

Posted 5 years ago

“Item arrived on time, took out a 5 yr warranty and it never arrived with the product. Was told it would be emailed within 30 days ( unsure why it couldnt be automatically sent with my product) ..... guess what.... 8 weeks later still nothing. Now on the phone for 40 mins trying to get refund.”

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Posted 5 years ago

“Best value, fast delivery & excellent communication”

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Posted 5 years ago

“Excellent service. Delivery was prompt. Goods were as described on the website. Would definately used again.”

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Posted 5 years ago

“very happy with the the service”

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Posted 5 years ago

“Be warned. Don't use this company. Fraudulent behaviour. Take your money and order, then no delivery, no timely response to reorganise and keep getting fobbed off. 1 week after payment and next day delivery, still no date for delivery. Joke firm and all their other hidden brands: Appliances Direct Laptops Direct Furniture 123 BetterBathrooms Drones Direct Servers Direct”

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Posted 5 years ago

“Pathetic service levels. I spent over £2300 with these cowboys and they can't even deliver working items. Delivery was on time but when we went to install the items there were numerous problems. The customer service department is a joke and the lack of concern quite incredible for a company in this sector I have just been informed an engineer will call to inspect my Microwave. I ordered just about everything else other than a Microwave. Cowboys. Do not use.”

Helpful Report

Posted 5 years ago

“This service is RUBBISH! do not waste your money!, we ordered an electric scooter from here and from the start it was just BAD! delievery did not arrive first so had to reschedule, when item arrived it was faulty and now it's been sitting here for what would be a MONTH 10 days from now and is still waiting to be collected so we can have our nearly £400 !!! Back!! Ohh and the emails are always either addressed to me or my boyfriend no clear communication!, and sometimes no response for the longest while!, it's looking like we will never get rid of this FAULTY ITEM!”

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Posted 5 years ago

“I wish I had see the reviews here. Still waiting on a delivery a month after purchasing. No one at Buy it Direct has a notion of where my item is as it's been dispatched from them already.”

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Posted 5 years ago

“Arrived on time and everything in perfect condition”

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Posted 5 years ago

“Originally this was just my review for Debenhams Plus about a month ago, but then I realised (after Debenhams Plus closed down) that it's just a store front for Buy It Direct. I bought a fridge freezer in May 2019 which has a fault (an excrutiating high-pitched whistling sound). This is not the reason I won't be buying from Debenhams Plus again though; any company can sell a faulty item. The reason I would never buy from them again, and would urge anyone else to avoid buying from them, is the shocking lying and laziness of their after sales services. The first sign of a problem was when they initially tried to deflect me away to the manufacturer after I asked them to organise a repair. When I said I'd like them to deal with it, they said yes but asked if I was sure because, for some mysterious reason, if they have to contact the manufacturer, it would take a couple of weeks extra to have someone investigate the fault (surprisingly, it did not!). The engineer visited, and because he could not hear the sound, he did not investigate any of the mechanical parts of the fridge-freezer. He simply bent some tubes at the back so they were further apart and said "see how you get on". I have never seen his report, but Debehmans Plus insist that the manufacturers have reported to them that the device is fit for use! I did explain to them that not only could the man not hear the sound, but he did not even attempt to investigate what could be causing it. He even refused to answer me after asking him 5 or 6 times if he could hear it, both before and after he started bending the tubes. So following this failure to repair, I requested that the item be returned, which is of course my right under the Consumer Rights Act 2015. Instead of following the law, Debenhams Plus instead refused to have the item returned and are trying to fob me off with the manufacturer again. I have never dealt with such a lying and time-wasting company as this. Needless to say I have now raised my complaint officially and have reminded them of the Consumr Rights Act. Avoid this company like the plague. Update: I now have to make a small court claim against Buy It Direct because, not surprisingly, Debenhams Plus has closed down! After a second engineer visit, and then complete communications silence (even after I got in touch to chase it up), Buy It Direct now claim that the last engineer's report said that the engineer had magically fixed the fault (the fault they deny exists) even though the engineer said he could not fix it and he would report as such. It's strange that after two engineer visits, I have still yet to see one for myself! I guess Buy It Direct just expect everyone to take their word for it that the faulty appliance they palmed off on me has been fixed, and I haven't even realised! So let this be a word of warning: avoid 'Buy It Direct' and all their sites: Appliances Direct Laptops Direct Furniture 123 BetterBathrooms Drones Direct Servers Direct”

Helpful Report

Posted 5 years ago

“Purchased a air con unit and after 150hrs use this stop producing cold air, they made every excuse under the sun not to replace it , first the angle of the vent pipe, then the type of grille, when I come back to them with an explanation they came back with another reason not to change this, avoid buying there poor quality goods.”

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Posted 5 years ago

“We purchased an air con unit that did not work, it would not cool the air despite being on the correct setting. They requested a video of it not working! Hilarious! How would that show the air temperature?! We sent some pictures and because the venting was not at the correct angle they said it would damage the unit and invalidate the warranty! They refused a replacement. Terrible company, do not use!!”

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Posted 5 years ago

Buy It Direct is rated 3.6 based on 454 reviews