Buy It Direct Reviews

Name: Buy It Direct
Rating: 3.55

3.6 Rating 454 Reviews

65 %

of reviewers recommend Buy It Direct

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Metrics

3.6

Based on 454 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Buy It Direct 1 star review on 9th May 2025

Supreme Assets Recovery AT G Mail .com

Buy It Direct 5 star review on 6th January 2023

Dave Kelly

Buy It Direct 1 star review on 13th December 2022

T Bergin

Buy It Direct 3 star review on 12th December 2022

Nikolas

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am appalled! Delivery was quick, however the air con unit didn't work on arrival! Their returns process is terrible and slow. I needed the unit urgently because of my daughters medical issue which gets very bad in the heat, I told the case handler this but they really don't care. One email response a day delays everything. I suggested I get a refund and order the replacement elsewhere and they just didn't care, I wish I had done this now rather that trusting in their replacement process. IF they collect the broken unit today it will have been over 7 days since the broken unit was delivered and thats the 7 hottest days of the year. I suggest you go somewhere else, even if you have to pay more.”

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Posted 5 years ago

“I bought a double oven on July 8th, it was delivered on Friday 19th well ahead of 14 working days. I found the whole purchase experience very easy, I would definitely use them again”

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Posted 6 years ago

“Absolute Garbage. They promised me three day delivery. Have not seen my parcel in 5 days on fourth day asked where it was. Got Told it was arrive in 5 days and after complaining a different person told me it would come today. Never arrived again! The Price was great, but they are unhelpful and use an express carrier, who are also a complete scam (CAE) over a more reputable shipper like DPD or Fastway or AN Post. The company was informed multiple times of my Autism and how many computer is required to keep me calm since I use it as a sensory device and that delays were unacceptable. They also let me talk on behalf of my Mother three times before hand to argue about the delay. But when I threaten to refund they gave me a fake number for the Shipping Company and when I rung them back. All of a sudden, I am no longer allowed to talk on my Mom’s behalf. Absolute Scam! I am order number 38222486 if anyone from Buy it Direct is reading this right now.”

Helpful Report

Posted 6 years ago

“Do not use this company. They are disgusting to deal with. They have sent me two-broken sinks and no one is taking responsibility or caring. The worst online service I have ever used. Keep well away. My case 77612556 if anyone in buy direct is reading this!!!!!!!!!!”

Helpful Report

Posted 6 years ago

“DO NOT TRUST THE REVIEWS! It is their company writing good reviews. This is a complete scam. I still can't believe how awful everything was. I bought a computer. When it came the mouse pad was working about 8 minutes after turning it on and then it would stop working and it is impossible to do anything on it. I was talking to their customer service (which are ABSOLUTELY unbelievable and most not fluent in english) nearly every day, because I was trying to get a pick up for the computer to return it. 3 WEEKS NO ONE PICKED IT UP! And you know why? Because they were waiting for my money back guarantee to expire! Eventually they pick it up and send it in for fixing. After some time they email me that my computer is fixed and it's on its way to me. How exciting, right? Well, I get my computer one week before the fix it guarantee expires, and guess what? The problem is there as the computer probably wasn't even touched by no one and was deffinetly not fixed. And now again having trouble to speak with the customer service, so I guess my money is out the drain and I am left with a not working laptop. Nice! I will make my way to post this review EVERYWHERE I will find so more people will know to stay away from this shop. I am so confused, how are they still in buissiness? It should be closed ASAP. Have not had a worse experience than this...”

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Posted 6 years ago

“77590984 thus my case number. I bought 2 bar stools on the 21st of February and upto date l only got 1 .. The other one has been sent 3 times but never arrived so it means l was lied to that it was ever sent.”

Helpful Report

Posted 6 years ago

“This company clearly advertises products they don’t actually have and make numerous excuses why they can’t deliver the item when promised. I’d avoid buying from them as totally unreliable.”

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Posted 6 years ago

“BEWARE IF YOU EXPERIENCE A FAULT EVEN FROM NEW AND CONTACT THE COMPANY. YOU ARE FIRSTLY INSTRUCTED TO INFORM THE MANUFACTURER (EVEN THOUGH YOUR CONTRACT IS WITH THEMSELVES) THEN THEY REQUIRE A VIDEO OF THE PROBLEM FOR THEM TO MAKE A DECISION BEFORE YOU RETURN IT. THEN THEY DECIDE WHETHER YOU HAVE A REPLACEMENT OR REFUND. THEN IF YOUR LUCKY THEY WILL ALLOW YOU TO RETURN THE APPLIANCE FOR AN INSPECTION AND FINALLY A DECISION BASED ON THEIR FINDINGS. BEWARE OR JUST HOPE YOU DONT HAVE ANY PROBLEMS”

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Posted 6 years ago

“Cancelled my order as they claim they ran out of stock. Checked the website and its available at a higher price! I had to call them numerous times to find out what was going on. They lied about the real reason, it was an error, they lied about calling me back, they lied about the refund. Refunded immediately once I called Amazon payments. Trading standards are now involved. Avoid this cowboy company at all costs. You have been warned”

Helpful Report

Posted 6 years ago

“Warning this company trades under many names. All have poor customer care and will rip you off. You have been warned. Go buy from Amazon where your custom will be appreciated and you I'll receive why What you have ordered.”

Helpful Report

Posted 6 years ago

“Paid for fast delivery. They said they had tried to deliver but that no one was in. Absolute rubbish as I was outside by my from door during the one hour time slot they gave me and no one arrived. They said a card had been left, agin this was misinformation. Have had to request my money back.”

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Posted 7 years ago

“it was over a £100 cheaper then elsewhere”

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Posted 7 years ago

“I was offered a £10 goodwill payment to assist with the cost of returning a 65" TV which they refused to honour as they claimed they had no record of the conversation taking place, essentially calling me a liar. Slippery and untrustworthy company!!! Would never use them again!!!”

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Posted 7 years ago

“Super prices and selection of goods ,quick dispatch”

Helpful Report

Posted 7 years ago

Buy It Direct is rated 3.6 based on 454 reviews