Buy It Direct Reviews

Name: Buy It Direct
Rating: 3.55

3.6 Rating 454 Reviews

65 %

of reviewers recommend Buy It Direct

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Metrics

3.6

Based on 454 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Buy It Direct 1 star review on 9th May 2025

Supreme Assets Recovery AT G Mail .com

Buy It Direct 5 star review on 6th January 2023

Dave Kelly

Buy It Direct 1 star review on 13th December 2022

T Bergin

Buy It Direct 3 star review on 12th December 2022

Nikolas

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found the price, product and delivery EXCELLENT. I shudder when I read some of the reviews but my experience was excellent in fairness.......”

Helpful Report

Posted 5 years ago

“Great communication and good information about what time delivery, great product too i am a happy chappy”

Helpful Report

Posted 5 years ago

“I'd avoid purchasing electronics from this site if you're in Ireland. The returns procedure is a complete nightmare. The Customers Service team are nice, but they only respond once every 48 hours, so arranging a return can be easily dragged over weeks & potentially months. I had purchased a Macbook Pro 16" for €2,550 - the €150 saving compared to buying it directly from Apple website certainly wasn't worth it. Avoid. If you do decide to risk it, don't bother paying extra for the express delivery - it arrived two days after it was due, which is the same as standard post.”

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Posted 5 years ago

“Paid 80€ for delivery within 14 days. A month have passed still nothing. They robed robbed us”

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Posted 5 years ago

“Efficient service and delivery”

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Posted 5 years ago

“Placed order confirmed delivery date. Nothing despatched. Spent best part of a day trying to speak to someone with a brain. Failed. Eventually spoke and date rearranged. No delivery. Spent another day trying to get my money back. Still trying. AVOID. AVOID. CON ARTISTS”

Helpful Report

Posted 5 years ago

“Don't waste time paying for their "5-=point monitor check" - they still sent me a monitor with a dead pixel and 10 days laters they are trying to fob off with £30 partial discount on a £650 monitor. The law is unambiguous, I am entitled to a full refund but they are clearly trying to dodge that.”

Helpful Report

Posted 5 years ago

“ordered a phone for my daughter on holy thursday received it the tuesday after easter brilliant service though a bank holiday will use again”

Helpful Report

Posted 5 years ago

“I place an order of €600 on the 22/4 and I have paid for express delivery, on the 24 I got in touch with them after i don’t know how many times I have tried and that only on the email, there’s now chance you’ll speak with them on the phone as the time of waiting is 120 min every time you try to call them. Anyway they said that they are sorry and that I will receive the item on the 27/4. Today same story but from another guy Muhammad who is telling me that the item is with another delivery company and that they will contact me in the next 24h to establish the delivery, I mean wtf need to be established more than this? Also the links that they provided are not working and nobody is getting in touch... so I’m assuming that all this is a huge scam. But I will make sure everyone knows about buy it direct Ireland and who this people are. I’ll also get in touch with a solicitor because this type of services providers should be out there to lie to people and take their money and don’t send the items to them!”

Helpful Report

Posted 5 years ago

“Terrible company...... take your money in the middle of a pandemic because you needed a freezer to help feed your elderly mum and we’re having to look after your sick husband!!!! They charge well over the asking price, then when it’s due to be delivered they forget to email you the time. When you contact them they tell you your delivery isn’t due for another 5 weeks.... disgusting!!!”

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Posted 5 years ago

“Product was available and cheapest price.. Very good communication and quick delivery. Hassle free transaction.”

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Posted 5 years ago

“Bought a couple of monitors from Buy it Direct. The price was great, the monitors were perfect quality, arrived early, packaged well and their customer support was excellent when I got in touch. Well done all and I'll be shopping with you again in the future :)”

Helpful Report

Posted 5 years ago

“I was absolutely delighted to have chosen this company to but my product from as they delivered on time as they said they would . I got my tracking details promptly and I was only waiting for a couple of days for it to arrive . Very happy 😃”

Helpful Report

Posted 5 years ago

“To start the review I want to point out to real reviews out there: reviews.io have mentioned that Buy It Direct is cherry picking the positive reviews so most of the positive feedbacks are fake. Fraudulent company. I bought about one hundred power supplies 750 Watts EVGA Gold from Buy It Direct. 3 years have passed, seria numbers of them still unconfirmed with Buy It Direct which stops my warranty process. The EVGA manufacturer is telling me only to speak with the place of purchase if goods were not bought directly from them. Currently I have like 20 emails correspondence with whoever is responsible from Buy It Direct. Customer service is not helping me with this problem. They redirect me to main manager and tells me she should reply by the end of today which is not happening. I have asked for this serial numbers like 5 times already. Right now I am sick of this and will be starting court process against this company because they have sold me the product which does not match my purchase.”

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Posted 5 years ago

“Very fast delivery. Exactly what I ordered.”

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Posted 5 years ago

“Item arrived very late after paying for express post. Got bounced around from customer service agent to customer service agent telling me the same thing that it is on its way but never actually had the issue resolved. They just kept telling me to wait. Contact attempts then became essentially ignored. Very bad customer service and they use an even worse courier service. Great item though! Very happy once it FINALLY arrived.”

Helpful Report

Posted 5 years ago

“Simply the worst. I'm trying to buy a tablet online, the payment went well, but they insist that it didn't. I have contacted my bank, which says that the payment went through; however, they insist for a confirmation code. My bank asked me to put them in contact, but they're refusing to talk to my bank. I have now wasted almost an entire day to deal with the purchase, ridiculous!”

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Posted 5 years ago

“Excellent service. Very reasonably priced. Fast delivery. Would definitely reccomend them.”

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Posted 5 years ago

“Very quick delivery service, great price,no issues.”

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Posted 5 years ago

“Worst company I've had to deal with yet. Bought a phone in January which was supposed to be unlocked. Paid extra for express delivery yet it was still 2 days late. When I finally got the phone was over the moon, only to discover it was locked and couldn't get it unlocked in any shop as I didn't know network. So sent it back on the 28th January for an exchange. After waiting all this time I only get an email back today (18th February) that they have "just received it". How it's taken 3 weeks to get from Dublin to UK is beyond me... Would of driven it down to them myself if that's the case. Still don't know when I'll get phone back.... When I call I'm left on hold for 20 mins at a time and it takes them days and days to reply to emails....Never again... If I could give less than 1 star I would but this won't let me. Was really looking forward to the phone after a rough couple years, was a little present to myself that I saved up ages for and now its ruined... ( UPDATE ) Got another email today 19th February, saying they don't have phone in stock anymore and that they could offer me a different phone. If I wanted a different phone would of picked it in the first place.”

Helpful Report

Posted 5 years ago

Buy It Direct is rated 3.6 based on 454 reviews