Buy It Direct Reviews

Name: Buy It Direct
Rating: 3.55

3.6 Rating 454 Reviews

65 %

of reviewers recommend Buy It Direct

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3.6

Based on 454 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Buy It Direct 1 star review on 9th May 2025

Supreme Assets Recovery AT G Mail .com

Buy It Direct 5 star review on 6th January 2023

Dave Kelly

Buy It Direct 1 star review on 13th December 2022

T Bergin

Buy It Direct 3 star review on 12th December 2022

Nikolas

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Needed new tv. Chose one I liked. Good price Delivered within fee days. Great service 😊”

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Posted 4 years ago

“One of the best companies you could find on the net. So quick so reliable and products are top notch and at a good price.”

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Posted 4 years ago

“I bought a fridge freezer that was faulty., very noisy and inside back of fridge icing over from day one. I contacted But it direct to return item but no reply or action, only directed me to ukwarranty who are not answering my emails and cannot get through on tel from Southern Ireland. Disaster!”

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Posted 4 years ago

“Price was right service fantastic would recommend too all its my first place to search from now on many thanks 😊👍”

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Posted 4 years ago

“Bought a dishwasher, it didn't work, they replaced. They came to pick up the broken one! Now they say it wasn't picked up and want to charge us! looking at other reviews they have form for bad customer service! Be warned!”

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Posted 4 years ago

“I ordered a TV LG that came with the screen cracked. I had to call 5 times to try to make an appointment to come and get it back. When the attendants don't hang up on me, they just lie saying they will come "next Monday" (which it never happens). I've never talked to so many liars in my life.”

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Posted 4 years ago

“Wrote a review this morning hasn’t been uploaded”

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Posted 4 years ago

“Absolute disgrace .ordered new Samsung phone for 230 euro phone arrived in a white cardboard box with just a battery.i was sneakily sent a class A phone instead of new one I ordered.i have been trying to get the matter sorted .no one is dealing with it and u need my money back to get a phone as a present before Christmas.do not buy from this company they are a joke”

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Posted 4 years ago

“Read a lot of mixed reviews but had an excellent experience. Just received my new sim-free Samsung S10 phone. Much cheaper than elsewhere and delivered very quickly (a day before due) with absolutely no hassle and great customer care!!”

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Posted 4 years ago

“DONT USE THIS COMPANY IF YOU LIVE IN IRELAND I was expecting great service based on previous reviews and I was badly disappointed. They promised delivery of bunk beds within 14 days. The bunk beds did not arrive. I contacted them on a paid call number (their low call number for existing customers that they send on my confirmation email doesn’t work) and their customer service rep in the UK told me they had outsourced my delivery and to chase down delivery myself. I did with no luck. Contacted them again and got a great customer service rep who promised me daily updates. Long story short the courier they outsourced to for for Irish deliveries had outsourced to another courier and buy it direct had no way of contacting them. After 6 days of waiting for an update they refunded my money (minus the massive 80 euro delivery charge) and told me because I paid through PayPal they couldn’t verify my eircode And so the stock was returned to them. This was in spite of me providing my contact details numerous times across my dealings with them. In short do not buy from this UK Based company if you live in Ireland. I am left 80 euro worse off with two very disappointed children.”

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Posted 4 years ago

“I am a first time buyer with buydirect. Was doing online chat with a customer help agent for buy direct called Liam on Friday and he just abandoned our conversation half way through. I have emailed twice looking for clarification regarding an iphone I wanted but no response. Very disappointed with this company and no longer trust their service. Barry”

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Posted 4 years ago

“Very quick service phone arrived within 2 days”

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Posted 4 years ago

“SHOCKING AFTERSALES I wish i had read these reviews before buying. Please think carefully before you order - especially if you cannot afford to lose money that they will keep instead of refunding you. I ordered a vanity unit, sink, tap and 2 basin waste. Paid over £300 for all three months ago. Tap (£64.97)was refunded as it arrived incomplete. Sink was refunded (£59.18) as it broke in transit. Vanity unit was returned when i realised that the sink wasn't coming (which they did not tell me - apparently you have to figure these things out yourself) and it was no use without the fitted sink. (Kept the basin wastes which were £17.97 each.) This leaves a difference of over £128. My vanity unit right? Apparently not - my unit was, i'm told.....'free'. Yet they cannot tell me what the outstanding £128 was for that i paid. Staff are working from home and simply cannot be bothered. It doesn't take a genius to figure out that the vanity unit was not free and they owe me £128. Nothing short of theft. No reply to emails - premium rate phone numbers and incompetent after sales staff. It has been 3 months since i placed the order and i'm not going to let this one drop.”

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Posted 4 years ago

“Delivery was super fast within the same week so this was brillant”

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Posted 4 years ago

“I bought electric fire was delivered early . Got sent notifications on tracking. Website easy to use will definitely be using again and product very happy with.”

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Posted 4 years ago

“Warning to trade customers Warning: If you are trade customer or small business, avoid buying from Appliances Direct at all costs. I paid £400 for a hob which was seemingly damaged in transit when we opened it. We sent photos and a request to our "Account Manager" for a replacement who got one of his support staff to call us to say that they will not replace the hob due to the time that had passed. They offered us £70 in lieu of a replacement which is a joke. I now need to purchase another hob and to complete my customer's job. Their customer services is a disgrace so be fore warned.”

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Posted 4 years ago

“Excellent service - delivery was earlier than had been advised when buying.”

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Posted 4 years ago

“All good. Prompt delivery. Very happy.”

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Posted 4 years ago

“Would not recommend this company or use them again. Shockingingly bad customer service. Was sent the wrong model of the item i ordered, charged correct price, company won't admit to any wrong doing on their part. I asked to be sent the correct model and they want me to pay the returns on the one i received!? I've been getting the run around for over a month now. Save yourself the aggro and buy elsewhere.”

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Posted 4 years ago

“Buyitdirect will take your money, won't deliver your order, will keep giving you the run around for a while and then cut all contact. This is a scam so avoid at all costs.”

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Posted 4 years ago

Buy It Direct is rated 3.6 based on 454 reviews