Buy It Direct Reviews

Name: Buy It Direct
Rating: 3.55

3.6 Rating 454 Reviews

65 %

of reviewers recommend Buy It Direct

Company Reviews

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Metrics

3.6

Based on 454 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Buy It Direct 1 star review on 9th May 2025

Supreme Assets Recovery AT G Mail .com

Buy It Direct 5 star review on 6th January 2023

Dave Kelly

Buy It Direct 1 star review on 13th December 2022

T Bergin

Buy It Direct 3 star review on 12th December 2022

Nikolas

Anonymous

Anonymous // 01/01/2019

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“Very easy and very quick!”

Helpful Report

Posted 4 years ago

“Price was excellent. Product exactly as expected and performing well. Delivery spot on.”

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Posted 4 years ago

“Great friendly service, no delay on the phone, got sorted in double quick time, item arrived bang on schedule. Very happy camper.”

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Posted 4 years ago

“Late arrival of fridge freezer which was faulty from day one. Fridge part freezing over at lowest setting g. Loud v annoying whirring noise coming from motor. Hopeless customer service. Just told me to get on to uk warranty who I cannot get through to and not answering emails. Worst experience ever. They don’t seem to give a damn once they have your money. Never again. Buyer Beware. Worst experience ever. Totally ignored my request to return as it’s not working. My old fridge was better than this. Disastrous.”

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Posted 4 years ago

“Bought a tv. Tv arrived with the screen cracked. Contacted customer service, requested replacement. Took 2-3 days for each reply to my mails. Ended up having to pay to post the damaged tv myself back to them when they finally sent me the address. 1 month since ordering they sent me a refund for the tv instead of replacement. And they still owe me the money for posting back the tv. Absolutely disgraceful company to deal with. Avoid at all costs. By comparison: Went online with Powercity, collected new tv. Took 45 minutes total. Tv now setup”

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Posted 4 years ago

“Excellent product, son delighted with the purchase. Will definitely use again when needed”

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Posted 4 years ago

“Very efficient and helpful and excellent delivery speed in these difficult times”

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Posted 4 years ago

“Bought a expensive dehumidifier that stopped working in a week. Buy it direct have nothing to do with it and just refer you to the manufacturer. Basically they are only middle men taking a cut so if you no what you want you don't need these.”

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Posted 4 years ago

“Excellent shipping a bit expensive other than that no complaints”

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Posted 4 years ago

“Excellent shipping a bit expensive other than that no complaints”

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Posted 4 years ago

“Hi guys had a minor problem, but you kept in touch until it was sorted , well done and thanks Michael Galvin”

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Posted 4 years ago

“On time no messing and works 100%”

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Posted 4 years ago

“Excellent products and delivered on time.”

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Posted 4 years ago

“Seamless transaction and on time delivery”

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Posted 4 years ago

“Very good service, and delivery busy time of the year for ye”

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Posted 4 years ago

“I was very happy with the service the product that I bought was exactly as it was described the delivery was within the the time frame that was given so I will be using buy direct again”

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Posted 4 years ago

“Lovely quality items delivery very quick would recommend to friends”

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Posted 4 years ago

“My fridge freezer took over a month to be delivered and tracking no did not work. Fridge is faulty and noisy and I cannot get any answers frombuyitdirect. Gave me a tel no to ring uk warranty that doesn’t work from Southern Ireland. Eventually got an email address but no reply to this either. I paid over 500 euro for a fridge that doesn’t work and is very noisy( higher decibels than stated by manufacturer. They don’t seem to give a damn once they have your money. Buyer beware.”

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Posted 4 years ago

“Great prices and superbly fast, efficient delivery. Would definitely recommend and will defo use this company again! Great service.”

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Posted 4 years ago

“It arrived earlier than expected”

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Posted 4 years ago

Buy It Direct is rated 3.6 based on 454 reviews