“Delivery was faster then I expected, but I'm not impressed with delivery completing staff. There was two men who just dropped my machine outside door thinking that my husband will carry it inside by him self. They were supposed to take old one out, but older man has refused saying that they are too busy for that,even though we ordered collection and confirmed twice that we will need one, he said maybe someone will come on other day. Very dissatisfied and disappointed”
“Late arrival of fridge freezer which was faulty from day one. Fridge part freezing over at lowest setting g. Loud v annoying whirring noise coming from motor. Hopeless customer service. Just told me to get on to uk warranty who I cannot get through to and not answering emails. Worst experience ever. They don’t seem to give a damn once they have your money. Never again. Buyer Beware. Worst experience ever. Totally ignored my request to return as it’s not working. My old fridge was better than this. Disastrous.”
“Bought a tv. Tv arrived with the screen cracked. Contacted customer service, requested replacement. Took 2-3 days for each reply to my mails. Ended up having to pay to post the damaged tv myself back to them when they finally sent me the address. 1 month since ordering they sent me a refund for the tv instead of replacement. And they still owe me the money for posting back the tv. Absolutely disgraceful company to deal with. Avoid at all costs.
By comparison: Went online with Powercity, collected new tv. Took 45 minutes total. Tv now setup”
“Bought a expensive dehumidifier that stopped working in a week. Buy it direct have nothing to do with it and just refer you to the manufacturer. Basically they are only middle men taking a cut so if you no what you want you don't need these.”
“I was very happy with the service the product that I bought was exactly as it was described the delivery was within the the time frame that was given so I will be using buy direct again”
“My fridge freezer took over a month to be delivered and tracking no did not work. Fridge is faulty and noisy and I cannot get any answers frombuyitdirect. Gave me a tel no to ring uk warranty that doesn’t work from Southern Ireland. Eventually got an email address but no reply to this either. I paid over 500 euro for a fridge that doesn’t work and is very noisy( higher decibels than stated by manufacturer. They don’t seem to give a damn once they have your money. Buyer beware.”
