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Car Audio Centre Reviews

4.4 Rating 4,038 Reviews

85 %

of reviewers recommend Car Audio Centre

Company Reviews

Product Reviews

4.4

Based on 4,038 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0330 320 5050

Email:

sales@caraudiocentre.co.uk

Location:

29 Bridlesmith Gate,
Nottingham
Nottinghamshire
NG1 2GR

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Car Audio Centre 5 star review on 11th April 2024

Car Audio Centre 5 star review on 26th November 2023

Robert Scott-Wilson

Car Audio Centre 5 star review on 15th September 2023

Car Audio Centre 5 star review on 13th January 2023

Car Audio Centre 5 star review on 7th January 2023

Car Audio Centre 1 star review on 3rd January 2023

Car Audio Centre 1 star review on 3rd January 2023

29

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a car stereo from the Car Audio Centre. When the stereo arrived I noticed the actual Alpine packaging was damaged. Upon further inspection everything appeared to be OK. I installed the head unit only to find at the final stage of the installation that part of the loom was damaged. In retrospect I should had returned the whole head unit, but I thought that it would be easier to return just the damaged loom. This was agreed with the Car Audio Centre. It took over a month for a replacement to arrive in which they denied having receiving the damaged loom (thankfully I had proof of delivery) and when they sent the replacement part they sent the wrong part. I fully understand that things like this happen and with COVID-19 things take a little longer, but their customer service was shocking and they made me feel completely undervalued. My advice is to shop elsewhere as it is definitely worth spending a few pounds more to get customer service where you are treated like a human being.”

Posted 3 years ago

“Too many marketing emails asking for feedback and reviews. Despite ticking the box saying no unsolicited emails when I bought the products, they continue to send the spam. The unsubscribe link attached to the spam emails also doesn't work. When you agree to buy something, you expect the seller to agree to do what they say they will do. Not cricket!”

Posted 3 years ago

“Terrible shop. Awful customer service. I bought one item I received totally different one. But customer service said they are same. I bought Road angel halo go and I received snooper smart power!!!!”

Posted 3 years ago

“Told me that they had a sat nav in stock.and I could have it it would be delivered on the Friday. Never turned up. Rang on the Monday and they said it was out off stock and would take up to six weeks to come .not impressed.”

Posted 3 years ago

“Still haven't received item. Checked delivery status on account everyday - "dispatched". Changed to "back order" on day 7 of waiting. How can you dispatch an item 7 days ago that wasn't in stock?!”

Posted 3 years ago

“Telephone orders handled badly and basically received goods I did not need/order. No E-mail Conformation of Order. Returned Items took forever again no conformation of refund. Ordered another item on line and again no e-mail conformation if the order had even gone through and was being processed. Lack of communication a real problem. Can't see me using them again.”

Posted 3 years ago

“First and unfortunately the last time I will ever use this store. I purchased a wiring harness to connect an after market stereo in my car. Ordering was easy delivery was fairly quick. Unfortunately when trying to connect to my stereo the harness would not fit, compared the harness to the picture online and it didn't match. Checked I had ordered the right harness, yes the product code was correct but the harness wasn't. I called to explain and get a replacement, and was told I would receive an email with return instructions and a replacement would be sent as quickly as possible. No email was received and I had to return at my own expense, I also sent a letter with the return explaining the problem and requested a correct replacement. I received an auto response email letting me know I would have a refund which was received within a couple of days. So very poor customer service, no harness and £3.60 less in my pocket.”

Posted 3 years ago

“Was expecting a official snooper charging lead and got a standard one which I could of got from eBay for about a £5. £7.99 p+p of a plastic bag with eBay written on it Unfortunately I’ve had to give one star as 0 was not a option”

Posted 3 years ago

“Great service but make sure you don't have to return anything, two weeks passed and still nothing.”

Posted 3 years ago

“Item arrived but had problems connecting the rear view camera with my device. Talked to technical support with no success, directed back to sales. It seemed to be a long drawn out process to try and explain my problem and that it was more hassle than it was worth. After 3 calls I decided to ask for a full refund, really disappointed by spending nearly £60 to improve my device and all I received was problems and hassle to get my money back.”

Posted 3 years ago

“Still being resolved updated sim for my snooper sat nav seems to be malfunctioning was expecting a call back on same day as enquires delivery service good. Price three fold on last purchase last year”

Posted 3 years ago

“Would like to put - . Ordered radio 29 June. Have had three emails but not the one for tracking have made phone calls last one I recorded. Radio appears to have got lost,was told another one would be sent we live in hope .”

Posted 3 years ago

“The double din fascia I bought is not ISO standard double din so it is very hard to find a stereo to fit it. I tried to install it but cannot send it back! Beware that you check elsewhere as there advertising for this product is missleading!”

Posted 3 years ago

“I have not received my order to date hence the low rating I could not do no stars. Please deliver my goods.”

Posted 3 years ago

“rubbish after sales non contactable”

Posted 3 years ago

“I RETURNED THE PINK CAR CLEANER BACK TO YOU ON TUESDAY YOU HAD TO SIGN FOR IT AND YOU DID BUT I HAVE NOT HAD MY MONEY RETURNED, COULD YOU SEE THAT I AM FULLY REFUNDED PLUS £5.00 P+P,YOUR ADVERT IS VERY MISLEADING PEOPLE THINK THEY ARE GETTING THE 3 ITEMS IN THE PICTURE,YOU NEVER EVEN SENT A TRIGGER WITH THE BOTTLE SO THAT I COULD USE IT!!!! VERY POOR CUSTOMER RELATIONS AS I HAVE HEARD NOTHING ABOUT A REFUND BUT YOU BOMBARD ME WITH @MAILS ASKING FOR MY VIEW I HAD TO CLICK THE 1 STAR AS THERE IS NO ZERO RATING TO SAY I FEEL RIPPED OFF IS A UNDERSTATMENT.”

Posted 3 years ago

“your very misleading picture of the pink product I thought I was getting all that was advertised but all I got was a small bottle with no trigger to use it !!!! very poor customer service when I spoke to the guy regarding the pink cleaning product he said send it back for full refund which I am first thing on Monday.”

Posted 3 years ago

“Don't use this useless company. They sent me faulty product and want me to pay for uninstallation. Look elsewhere... rude customer service!!! DON'T WASTE YOUR MONEY!”

Posted 3 years ago

“Shocking from start to finish. Coming up to 2 weeks since I ordered a sub with a Royal Mail 48hr delivery time. 1st 'reason' "It's been picked up by Royal Mail but not on their system" 2nd 'reason' "we forgot to send it out" 3rd 'reason' "it was supposed to go with DPD but we think Royal Mail took it. 2 rearranged shifts to make sure I was in and more than 5 phone calls, if you have the pleasure of dealing with condescending Gary, good luck. I'd like to see if he spoke to me the way he did in a face to face shop. In the end I was happy to get a refund (if they've remembered to do that, I'd better check)!”

Posted 3 years ago

“Well this is my second purchase with the Car Audio Centre following a good first one. I wasn’t so lucky with this one though. I ordered a 12” sub and received a different inferior one instead. I immediately called them (Saturday morning) and had to go through the returns process. I was told somebody would call me from the returns dept on Monday to get this done. I had to call THEM after 4pm Monday to sort it out because no one had bothered to call me! Bit annoying. The unopened incorrect sub has now been sent back ( Tuesday ) and I eagerly await the correct one. I’m not holding my breath! A full week will have passed before I hopefully get the correct one and I paid extra for next day delivery! Oh, and there was NO free air freshener in the box either! No apology for their mistake either. Nice.”

Posted 3 years ago

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Car Audio Centre is rated 4.4 based on 4,038 reviews