Car Audio Centre Reviews

Name: Car Audio Centre
Address: 29 Bridlesmith Gate, Nottingham, Nottinghamshire
Rating: 4.40

4.4 Rating 4,321 Reviews

84 %

of reviewers recommend Car Audio Centre

4.4

Based on 4,321 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0330 320 5050

Email:

sales@caraudiocentre.co.uk

Location:

29 Bridlesmith Gate,
Nottingham
Nottinghamshire
NG1 2GR

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Car Audio Centre 5 star review on 26th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was sold an item that they never had in stock and they replaced it with an item that they never shipped to me they denied my request for refund they won't contact me. Dollars for non-existent speaker that have been waiting almost a month for.”

Helpful Report

Posted 10 months ago

“Ordered an aerial that said it came with extensions, was told there would be a massive delay in delivery but it actually turned up less than a month later however it didn't come with the extensions. I messaged Car Audio Centre and the replies I got were just rude, didn't address the problem or apologize. I had to send pictures of the website showing where it said these were included before they would even update the website. Still no apology or reasoning just a rude if your not happy send it back. Wouldn't recommend them if you expect good service.”

Helpful Report

Posted 10 months ago

“I purchased a Pioneer AVH-A240DAB Double Din car stereo I’ve had problems from day one, called them direct called the tech guys and all they do is pass you from pillar to post , service number don’t exist or they don’t answer, it’s down to the individual to sort the return out, pay for the return even though they originally charged me for delivery when I first purchased this item, customer service is rubbish ! Let’s hope if you buy anything from them it doesn’t go wrong after the 30 days because your on your own to get anything repaired regardless how much money you spent on one of their products, maybe I’ll get something sorted if I post my real honest review”

Helpful Report

Posted 10 months ago

“Parcel left by DPD at roadside, head unit stolen, called to report it, staff member typed that I 'reckoned' my head unit was nicked and I have had no replies, no updates and no further contact.WILL NOT USE AGAIN”

Helpful Report

Posted 11 months ago

“Fitting kit sent to me wasn't the correct one for my vehicle. I phoned up customer services and the guy was incredibly rude and demeaning. I mentioned the way he was talking to me was not appropriate considering that I'm a paying customer and he continued to be argumentative and confrontational. I'll take my money elsewhere”

Helpful Report

Posted 11 months ago

“Hello caraudio Centre Team, Three months ago, I left a negative review for your shop. In response to this review, you claimed to be open to finding a solution to the problem. As a result, I wrote you an email on your shop page. I have never received a response to this email, as well as the previous emails. It seems that it is not your concern to find solutions to problems; it's easier to just take the customers' money. Once again, here are the details: goods ordered in December, received an order confirmation via email, and payment collected. Since then, I still don't know when I should receive the order or if it has even been shipped. I am still waiting for the conflict resolution you offered... three months later again. Kind Regards Rolf Klein”

Helpful Report

Posted 11 months ago

“I’d have something to review if you didn’t use Royal Mail.”

Helpful Report

Posted 1 year ago

“placed an order chased and after 6 days told Royal Mail had lost it....absolute rubbish as i never received a tracking number - DONT USE”

Helpful Report

Posted 1 year ago

“Item not delivered after paying £9.99 for next day delivery. Shocking customer service and won’t refund me. Then have the audacity to ask them to review my ‘purchase’.”

Helpful Report

Posted 1 year ago

“Paid £10 for next day delivery and rang up when it didn't turn up and didn't even offer me a refund for the £10 not happy with the service at all”

Helpful Report

Posted 1 year ago

“Absolutely inept service. I was sent the incorrect wiring harness for my vehicle. When I tried to get that exchanged, I was met with zero customer service (bordering on rude). I am returning the entire order and will never be using Car Audio Centre again!”

Helpful Report

Posted 1 year ago

“Unfortunately, I cannot give you any positive feedback. I only received a shipping notification but no tracking number. I have never received an answer to inquiries about a tracking number. Since the beginning of 2024, I have tried to contact you several times via your website. I have never received an answer at any time. For me as a customer an absolute impudence, unfortunately I had hoped to still get the goods. I'm also rid of the money now. So thank you very much, but I can't say absolutely anything positive about your shop. I will not reorder from them.”

Helpful Report

Posted 1 year ago

Dear Rolf,Thank you for taking the time to provide your feedback on your experience with Car Audio Centre. We appreciate your honesty and want to sincerely apologize for the issues you encountered. We are truly sorry for the inconvenience caused by not receiving a tracking number and for the lack of response to your inquiries. We understand how frustrating it can be to not receive the support you deserve as a customer. This is certainly not the level of service we strive to provide. We would like to make things right and improve your perception of our shop. Could you please let us know how we can rectify the situation and address your concerns? We value your feedback and want to ensure that we can meet your expectations moving forward. Again, we apologize for any inconvenience caused, and we appreciate your patience and understanding. Sincerely, Donell Perry Car Audio Centre

Posted 1 year ago

“I get subwoofer and dont working no one get back on my email”

Helpful Report

Posted 1 year ago

Dear Tomasz,Thank you so much for taking the time to share your experience with us at Car Audio Centre. Your feedback is truly appreciated. We sincerely apologize for any inconvenience caused regarding the issue you mentioned about the subwoofer not working and not receiving a response to your email. We understand how frustrating this can be, and we are sorry for any lack of communication on our part. We would like to make things right and improve your experience with us. Could you please provide us with some additional details about your situation? It would be helpful to know when you initially contacted us and the email address you used. This way, we can investigate the matter further and ensure that it does not happen again. Again, we sincerely apologize for any inconvenience caused, and we appreciate your patience and understanding. We value your feedback and strive to provide the best customer service possible. If there is anything else we can assist you with, please feel free to let us know. Best regards, Donell Perry Car Audio Centre

Posted 1 year ago

“Received the 21g £1.99 item quickly. This car air freshener does not smell much - and l was charged £5.99 delivery.”

Helpful Report

Posted 1 year ago

Dear Kerr, Thank you so much for taking the time to share your feedback regarding your recent experience with Car Audio Centre. We truly appreciate customers like you who provide us with valuable insights into their shopping experience. We would like to apologize for the inconvenience you faced with the Car Air Freshener you purchased. It is disheartening to hear that it did not meet your expectations in terms of fragrance. Furthermore, we understand your frustration regarding the delivery charges exceeding the price of the item. We sincerely apologize for any disappointment this may have caused. We always strive to provide the best possible products and services to our customers, and your feedback helps us identify areas where we can make improvements. To ensure we rectify the situation and enhance your future experiences with us, could you kindly provide us with more details? How can we make things better for you? Your satisfaction is of utmost importance to us, and we would be grateful if you could provide us with an opportunity to address your concerns. Please feel free to reply to this message or contact our customer service team directly. We are here to assist you in any way possible and make this right for you. Thank you once again for reaching out to us. We look forward to hearing from you and working towards resolving this.

Posted 1 year ago

“Never Received item, attempted to contact support with no response. SCAM!!!”

Helpful Report

Posted 1 year ago

“Sorry it's come to this but I'm yet to receive any kind of service! Opened the package to the front item, emailed immediately. No response. Followed up my email. No response. Filled in the contact form on th website. No response. Anyone want to buy an unopened Pioneer patch lead?”

Helpful Report

Posted 1 year ago

“I’m very disappointed with the delivery service, not only did I wait til 9.30pm for dpd not to arrive. The next day my parcel was left unattended with no notification of delivery. It’s very unlikely I will buy from you again.”

Helpful Report

Posted 1 year ago

“Avoid this buisness like the plague!!! When ordering I looked at the reviews and thought surley these are just fake. But I was 100% wrong. I ordered a Sony radio ( Open Box ) there was no description of any damages to device or that the front screen doesn't attach to the radio!!! So ive had to put a screw in it on the side to keep it locked in!!!! After contacting customer service. The shocking reply I got was not even an apology and they offered to refund me was 5%!!! And aposolute joke of a company and they truly have messed with the wrong person. I will be taking this further and exposing this company all over social media. Until they give me a an acceptable refund!!!!!! AVOID AVOID AVOID !!!!!!!!!!!!!”

Helpful Report

Posted 1 year ago

“Ordered early on a Friday and paid an extra £14.99 for Saturday delivery. Had a notification that the order had been despatched but no tracking number was provided. Waited in on saturday but NO DELIVERY! .Emailed customer services 3 times but still no reply . Very poor show , won't be using again. If refund not recieved I will be speaking to my Bank and reporting them for fraud AVOID AVOID AVOID!”

Helpful Report

Posted 1 year ago

“Order placed early Friday morning with upgraded postage of £14.99 for nextday/Saturday delivery. As long as this was placed before 4pm then Saturday delivery was available according to their website. Had a notification that the order had been dispatched but no tracking information. Saturday comes so I email to ask for tracking but recieved no answer. Waited in all day but no delivery or email. I emailed again on Sunday to ask what was going on and to why I had paid extra for a delivery that never happened. Still no reply. Very poor communications. Customer service is non existent. I have requested a full refund and to cancel the order as I needed the item for installation over the weekend . Shame really as I was looking to purchase additional speakers to match but won't be wasting anymore time or money with this company.”

Helpful Report

Posted 1 year ago

Car Audio Centre is rated 4.4 based on 4,321 reviews