Car Audio Centre Reviews

Name: Car Audio Centre
Address: 29 Bridlesmith Gate, Nottingham, Nottinghamshire
Rating: 4.40

4.4 Rating 4,301 Reviews

85 %

of reviewers recommend Car Audio Centre

4.4

Based on 4,301 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0330 320 5050

Email:

sales@caraudiocentre.co.uk

Location:

29 Bridlesmith Gate,
Nottingham
Nottinghamshire
NG1 2GR

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Car Audio Centre 5 star review on 26th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best help for you guys, if you don't buy here anything. I ordered a smeaker, in the check out they said 3 days i will get, that was the main reason i use this shop, after 9 days still nothing, the chat site is useless, still nobody answered my question, email is same, on the phone they told to me that product is out of stock! So they lie to me when i bought that. I canceld the order, the worker said 3-5 day i will get back the money, but on the application i still see my order. Totali useless costumer service, no idea what they have, how many they have! Never again”

Helpful Report

Posted 1 year ago

“I ordered a stereo on a Saturday night but realised after purchasing that I bought the wrong one. I immediately sent an email requesting my order to be cancelled. However, I didn't receive a reply until Monday when I was informed that it couldn't be cancelled as it had already been shipped. Instead, I was advised to return the item once I received it. Upon requesting the return, I was informed that I would need to pay for the return postage and write a cover letter explaining the reason for the return. Overall, it was a poor experience, and I feel like they make it difficult for people to avoid returning items.”

Helpful Report

Posted 1 year ago

“All parts were missing on the order, had to keep on phoning up to get the parts and they were all wrong to had to buy the car able to myself at my expense, very dissatisfied very bad sales and customer service and after that the unit was faulty anyway wouldn’t buy your company again”

Helpful Report

Posted 1 year ago

“Service was okay, the unit is so broken on the buttons I think it’s missing parts canbus Cables missing somewhere else, but more cost to me not to return the unit because of the buttons at the front anyway, but would not purchase anything from car Centre Audio Centre again”

Helpful Report

Posted 1 year ago

“I’ve not received my delivery yet because DPD have apparently lost it.”

Helpful Report

Posted 1 year ago

“Problems from the start. Unit did not power up, after several attempts at getting advice finally someone gave info that the canbus unit maybe on the wrong loom 😡. Oh and use the ‘Golf 7’ loom. No display in dash for ‘Phone’ skip track only works on certain sources. DAB radio has no too little reception even with additional aerial. FM radio has no signal even with booster. Swapped back and tested one unit both good as expected as I’ve never had an issue. No install instructions and once they were emailed to me they are inadequate. Display shows incorrect ‘door open’ graphics. All in all an extremely poor unit, not as described as displays are wrong or missing. Radio/dab none existent. I would have loved to have sourced further advice to these problems but having the issues initially and the stress from that. I gave up in the end. I’ll be considering an alternative very soon.”

Helpful Report

Posted 1 year ago

“It’s broken already. 10 days of use.”

Helpful Report

Posted 1 year ago

“I was sent out a second item not even it it’s original package it even had a used sticky pad on it that someone had just placed oa new pad over so I had to completely clean of the old pad and buy a new pad off eBay very very disappointed”

Helpful Report

Posted 1 year ago

“Have not received my order. Told Dpd to leave at store but they still keep trying to deliver (without card)”

Helpful Report

Posted 1 year ago

“Per Order 02/May/2023, for delivery 22/May/23, arrived 21/JULY/23, & did not connect/work returned awaiting window mount returned wrong one, cause for complaint???? Unhappy is the word”

Helpful Report

Posted 1 year ago

“Without consulting they will send out any old rubbish if the specific item you ordered is out of stock. Causing you delays while you have to return the item and wait for a refund to then reorder from a better quality seller. Defo avoid Car Audio Centre at all costs.”

Helpful Report

Posted 1 year ago

“Had problem with fitting the unit and was told by Customer service just to return the unit as it was the wrong unit for my car . rang branch who said you just need a fitting kit but they don't have any ???”

Helpful Report

Posted 1 year ago

“Piece missing from my order trying to return it as emailed them one reply sent the pictures as requested nothing back”

Helpful Report

Posted 1 year ago

“You took over a week despatching them so I’ve still not installed them. Thanks”

Helpful Report

Posted 1 year ago

“This company advertise items on the website they don't even have in stock, The they call you to try and sell you something different and even said oh we found the item that was missing in the warehouse on stock take, When i said to the advisor what was the item missing he couldn't even tell me what it was, I choose to get a refund and 2 days later even though i had emails to say the order was cancelled they still didn't send a refund, Eventually i opened a case with PayPal and they send a refund but by E cheque that takes 5 days to clear, this was on the 1st July, its now the 10th and still no cleared funds, Stay away from this company if you don't wont a world of pain and issues,”

Helpful Report

Posted 1 year ago

Thank you Shane for your valuable feedback. We are sorry for not having the item you wanted available and even more for not being able to accurately tell you what item we were missing in our warehouse. The advisor misunderstood the notes on the order. We apologise for the delay in refunding you. However, to address your point about Paypal. We can not choose how Paypal issues a refund to a customer, we just hit the "refund" button and Paypal takes care of the rest. But nevertheless, we are disappointed we couldn't get the order supplied to you. Thank you for your feedback.

Posted 1 year ago

“It’s the wrong fitment kit, I have emailed with pictures of the correct kit but know one has got back to me”

Helpful Report

Posted 1 year ago

“The Alpine speakers were expensive and no better than a pair of £20 speakers from Halfords do not waste your money on them”

Helpful Report

Posted 1 year ago

“Substituted product, wanted a pioneer reversing camera, got this road angel reverse camera instead and didn’t request it Spoke to customer services and they seem to think they’re right ,customer is not. Bad attitude, look and send product back but even that’s problematic signing to register a return, just make it awkward all the way through, bad company to deal with”

Helpful Report

Posted 1 year ago

“Bought two of the under seat subs one works perfectly the other stopped working after 30 mins keeps blowing the fuse swapped subs over to the other wiring which works fine and it blows that so one works perfect the other is junk”

Helpful Report

Posted 2 years ago

“Wished I'd shipped around, could of saved £40”

Helpful Report

Posted 2 years ago

Car Audio Centre is rated 4.4 based on 4,301 reviews