Car Audio Centre Reviews

Name: Car Audio Centre
Address: 29 Bridlesmith Gate, Nottingham, Nottinghamshire
Rating: 4.40

4.4 Rating 4,298 Reviews

85 %

of reviewers recommend Car Audio Centre

4.4

Based on 4,298 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0330 320 5050

Email:

sales@caraudiocentre.co.uk

Location:

29 Bridlesmith Gate,
Nottingham
Nottinghamshire
NG1 2GR

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Car Audio Centre 5 star review on 26th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can not mount on my windscreen it will be in my line of the road or mount it on my dashboard between my navigation and windscreen.”

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Posted 2 years ago

“Truly appalling customer service; Bought 2 very expensive DAB aerials waited a week - nothing. Rang customer services was told 'being despatched tomorrow' A week later still nothing, no communication, no delivery. Raised a complaint with Paypal - straight away emails, invoice, items despatched. A very languid email came from 'customer services' suggesting the delay was my fault!! Items arrived today exactly 19 days after order put in. I've bought here for years - I certainly won't buy from here again.”

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Posted 2 years ago

“Still waiting for delivery 6 days on! Tracker says gone to wrong depot! Not impressed!”

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Posted 2 years ago

“Wrong item Sent to me three times very bad service even snooper went through yourself and you still sent the wrong item out so wrong only bad reviews off me I’m afraid”

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Posted 2 years ago

“Item never arrived and all got told off them is they will raise dispute with post , unhelpful staff. Eventually just got my money back.”

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Posted 2 years ago

“I’m still awaiting for the delivery when they said it would be 3 days but looking more like 2 weeks so still waiting …”

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Posted 2 years ago

“I sent a messge regarding a Road Angel product advertised and nobody replied to me. I have now purchaed elsewhere.”

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Posted 2 years ago

“Still waiting for the delivery!”

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Posted 2 years ago

“Selling second hand goods as B stock without all parts for fitment.”

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Posted 2 years ago

“Your company is a joke asking for a review. I ordered and paid for this item on 2/9/22 and I still haven’t received it. I have therefore just cancelled it with Alex at Snooper. Why did I receive 2 emails from you stating that it had been despatched. All total lies and unethical.”

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Posted 2 years ago

“Froze up when I first used it. Showed me adjusent Road to the motorway. Had to return it back.”

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Posted 2 years ago

“Not Happy, since I already had the snooper with lifetime maps. Unfortunately it didn’t like the update. So I’ve had to pay out for SD card. I thought I ordered in go time for us to take our 8.8m motor away for the bank holidays. Expecting it to turn up before we left. I had to ring up the company to see what was going on. Only to be told they didn’t have any stock. So I gone a bought Garmin, probably done me a favour as their units update via Wi-Fi.”

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Posted 2 years ago

“Missing parts, unwilling to send me missing parts. Told me to buy missing parts off ebay.”

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Posted 2 years ago

“Awful,sent wrong part then no aftercare”

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Posted 2 years ago

“Where to even begin, this place is absolutely disgusting, I bought a subwoofer from them for a large amount of money, after finding out that it didn’t work with my car I returned the product brand new, this was okay and they accepted the return, due to the size of the product, I could find a courier that would take it, so I called them and agreed that I could return it to there store for a processing fee, I agreed and didn’t mind, no amount for the fee was discussed on the phone and I was told that the person in the shop would sort that out, I returned the product to the store like planned, the person in the shop never said anything about a processing fee, I have then recieved the refund to find that I had been charged £75 fee to return it which is absolutely absurd, I have called the company to try and sort it out with them to which I was met with owner, the owner of this company is really really rude, he was swearing on the phone, he was getting very aggressive and talking over me when I was talking, he was lying about what we had discussed and what was agreed, and then he ultimately hung up the phone on me. Please whatever you do, DO NOT BUT ANYTHING FROM THIS COMPANY, they are con artists and they will take advantage of you, there are much better company’s out there that you can use so do not use this one as the way they treat their customers is vile. Absolutely the worst customer service I have ever been met with”

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Posted 2 years ago

“Could not be more un-helpful if they tried and have lost me as customer. Called to ask about a rear view camera, needed info on relay required for VW T5 that was required (apparently). The person on the other end was useless and seemed utterly fed up. I asked if it came with fitting instructions and was told that they stock thousands of products and sell them cheap so offering fitting advice wasn't possible. I didn't ask for fitting help, I asked if it came with fitting instructions! This was what got the 1 star... he told me it would be easier to buy the relay anyway as it was cheap and see if it comes with fitting instructions....Okaaaaaay then! What a clown, what a company. I then called Halfords who were very helpful. They told me the camera is relatively easy to fit. Regarding the relay, I was put on hold for a few minutes and was told that no relay was required as their records show they have fitted 3 cameras to VW T5 and non which required any replay, as it plugs into the head unit. Naughty Car Audio Centre. I have attached the 'Contact Us' statement so you can amend it to reflect what you really mean.”

Car Audio Centre 1 star review on 11th August 2022

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Posted 2 years ago

“Spent £400 on a Snooper Sat Nav, now on my 3rd SD card. I'm a professional driver who relies on a decent system with good customer service, sadly I haven't received either. Why don't they send out a loan unit ? On my last encounter I spoke to the technical dept, who gave me contradictory advice, compared to the previous encounter. Had to pay £20 upfront for a new SD card plus £10 for next day delivery, which took 3 days to arrive. Have had the £20 refunded but still waiting for the £10, have rang several times and asked for messages to be passed to Alex Mangli to return my calls, but as yet, nothing. Have just rang again at 13.50 on the 9th August to hear a message that customer services are closed ! Sorry guys, you have pushed me to this damming review.”

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Posted 2 years ago

“Poor customer service and incorrect information given on product.”

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Posted 2 years ago

“Failure to answer emails and process refund for order cancelled by then! Plus failure to provide return details for unwanted delivery!”

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Posted 2 years ago

“A faulty dash cam arrived in a broken box that was sent in a flimsy plastic bag. Would not work and technical support or customer service (same chap) advised return after hours of frustration. Returned at my cost just to get rid of it. Avoid this company”

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Posted 2 years ago

Car Audio Centre is rated 4.4 based on 4,298 reviews