Car Audio Centre Reviews

Name: Car Audio Centre
Address: 29 Bridlesmith Gate, Nottingham, Nottinghamshire
Rating: 4.40

4.4 Rating 4,303 Reviews

85 %

of reviewers recommend Car Audio Centre

4.4

Based on 4,303 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0330 320 5050

Email:

sales@caraudiocentre.co.uk

Location:

29 Bridlesmith Gate,
Nottingham
Nottinghamshire
NG1 2GR

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Car Audio Centre 5 star review on 26th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A faulty dash cam arrived in a broken box that was sent in a flimsy plastic bag. Would not work and technical support or customer service (same chap) advised return after hours of frustration. Returned at my cost just to get rid of it. Avoid this company”

Helpful Report

Posted 2 years ago

“My order was with Road Angel so have no knowledge or have ever dealt with Caraudio !! Have been a customer of Road Angel for years.”

Helpful Report

Posted 2 years ago

“Delivery paperwork correct, product incorrect! Needed correct product urgently, but told correct product would not be dispatched until incorrect product returned,! I had to drive 3 miles to mail, altogether wasting an hour of my time due to packaging incompetence.”

Helpful Report

Posted 2 years ago

“I was sent a second hand unit that didn’t work. The box was battered, the unit had wear marks on it, very clearly secondhand. Am waiting for a refund.”

Car Audio Centre 1 star review on 22nd July 2022

Helpful Report

Posted 2 years ago

“Wrong charger received”

Car Audio Centre 1 star review on 15th July 2022

Helpful Report

Posted 2 years ago

“Life time map updates!!! the last three times i have not been able to upload the mapping so have had to get the sd card sent back and up graded at cost to me £20. This latest time was told for the first time the snooper s8000 ventura mapping has to be up dated twice per year ! strange as i was never told this for the last five years so had to get a replacement sd card £75. So much for life time map updates.”

Helpful Report

Posted 2 years ago

“Email sent said no tracking number and I need to call to find out. I tried calling multiple times and no answer. No idea when the item will arrive as it has already been a week”

Helpful Report

Posted 2 years ago

“1st satnav went missing, second arrived unusable with wrong software preloaded. I’ve spent hours and hours on the phone and now had to pay £200 for the pleasure of returning a useless item. As I leaving for Europe in a few days this is too much stress”

Helpful Report

Posted 2 years ago

“Recided a product on an unsealed box that had obviously been used or displayed previously. The speakers were very dusty and the tweeter box damaged. Customer service were unhelpful and didn't seem to think there was an issue even when I supplied photos of the dust on the speaker cones and within the rubber surrounds.”

Helpful Report

Posted 2 years ago

“I received a package of speakers from Car Audio Centre that were not sealed. The box had obviously been opened as the drivers were full of dust and there was even some dried foliage in there. The package the tweeters in had been crushed and punctured, luckily not harming the cones. I had no choice but to fit them that day. I sent in photographs as customer services advised, but they were very unhelpful and did not offer any refund for the time it took me to clean them before installation. I will not be using Car Audio Centre again.”

Helpful Report

Posted 2 years ago

“Bought a Pioneer head unit from them as I have Pioneer speakers in my car. I simply tested the new head unit to check that it worked okay and to establish the sound quality and for whatever reason the sound is worse than my current head unit which is years old at this point. After sending an email with no reply I rang car audio to ask for the procedure to send back the item and get a refund when I was told that 'I can't get a refund just because I don't like it'. The guy was extremely unhelpful and essentially said to call trading standards. So that is where I'm at with it at the moment. The worst Customer Service I've ever received, buy with caution because if you're not satisfied with the product they don't care and won't refund you. Poor business and was apparently the General Manger I spoke to. Dodgy. Think twice I would.”

Helpful Report

Posted 2 years ago

“Terrible. Don’t use these borderline scammers. Save your money. Wish I did now I’m here making my own sub woofer box after being told I can only have partial refund for something that was their mistake.”

Helpful Report

Posted 2 years ago

“Didn’t work I have Toyota hiace”

Helpful Report

Posted 2 years ago

“I haven't rec'd an invoice for the Dash Cam. The instruction leaflet is a joke! It might be ok for a Liliputian to read but I am 88 years old and cannot decipher it. I might have bought the dash cam at a discount and might be saving money on it but I cannot understand a company with your reputation producing such a tiny leaflet. A lot of us "oldies" still do other things and are not computer literate! I bet that I get no response about this matter!”

Helpful Report

Posted 3 years ago

“I did not order anything from this company that I had never heard of, their customer services do not answer the phone or respond to messages left. Tracking information is a fabrication, the same goes for delivery method. Eventually I found out an item ordered from another company had been sent via Car Audio Centre.”

Helpful Report

Posted 3 years ago

“first time customer and last time I ordered a car radio and after 1 week it never arrived, so rang up customer services to see what the problem was and was told it was out of stock, even though they took the payment, they never emailed or made any such contact with me to make me aware of this,so i just cancelled VERY POOR BUSINESS !!”

Helpful Report

Posted 3 years ago

“Hopeless service, I had an email telling me my order had been dispatched, I had not ordered anything from them, I had never heard of the company. email states parcel is with Parcel-company(unnamed) tracking number is Tracking-Number! States track on line at Tracking-Link this is a generic term not a tracking number. Tried to phone, poor quality sound and repeated unhelpful message, phone never answered. leave message, never responded to to. Still waiting for delivery of ? Avoid”

Helpful Report

Posted 3 years ago

“I ordered an Amp, double subwoofer box, wiring kit & x2 xtinct subs about a month ago? Out of my whole order only got the subs, which I returned 1 & kept 1. I'm still waiting for my refund & there's no communication between car audio & myself whatsoever. I'm furious about this as I've left multiple messages online & called god knows how many times!! I've tried explaining myself over & over again & still no one listened? Now why should a paying customer have to wait to be refunded for the items I've not received & 1 item that I've returned? DPD the courier have even admitted their fault in making a mistake with the delivery, but car audio won't do the right thing & just refund what I've paid for? I always used them for my car, all my work was done by their fitting station in ilford, now I'm thinking twice about ever going back to them again!! So not just an online customer you've lost, but a shop customer too? I don't recommend them at all!!! Absolute joke!!”

Helpful Report

Posted 3 years ago

“Ordered a hardwire link wire for my dash camera, stated order dispatch. Didn't turn up, all contact with company ignored, Never ordering from company again. Legal action already underway.”

Helpful Report

Posted 3 years ago

“Wrong stuff delivered I ordered a incar charger lead for a s6900 sat nav and a mag mount not a bracket as I have got the bracket”

Helpful Report

Posted 3 years ago

Car Audio Centre is rated 4.4 based on 4,303 reviews