Car Audio Centre Reviews

Name: Car Audio Centre
Address: 29 Bridlesmith Gate, Nottingham, Nottinghamshire
Rating: 4.40

4.4 Rating 4,307 Reviews

85 %

of reviewers recommend Car Audio Centre

4.4

Based on 4,307 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0330 320 5050

Email:

sales@caraudiocentre.co.uk

Location:

29 Bridlesmith Gate,
Nottingham
Nottinghamshire
NG1 2GR

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Car Audio Centre 5 star review on 7th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still being resolved updated sim for my snooper sat nav seems to be malfunctioning was expecting a call back on same day as enquires delivery service good. Price three fold on last purchase last year”

Helpful Report

Posted 4 years ago

“Would like to put - . Ordered radio 29 June. Have had three emails but not the one for tracking have made phone calls last one I recorded. Radio appears to have got lost,was told another one would be sent we live in hope .”

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Posted 4 years ago

“The double din fascia I bought is not ISO standard double din so it is very hard to find a stereo to fit it. I tried to install it but cannot send it back! Beware that you check elsewhere as there advertising for this product is missleading!”

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Posted 4 years ago

“I have not received my order to date hence the low rating I could not do no stars. Please deliver my goods.”

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Posted 4 years ago

“rubbish after sales non contactable”

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Posted 4 years ago

“I RETURNED THE PINK CAR CLEANER BACK TO YOU ON TUESDAY YOU HAD TO SIGN FOR IT AND YOU DID BUT I HAVE NOT HAD MY MONEY RETURNED, COULD YOU SEE THAT I AM FULLY REFUNDED PLUS £5.00 P+P,YOUR ADVERT IS VERY MISLEADING PEOPLE THINK THEY ARE GETTING THE 3 ITEMS IN THE PICTURE,YOU NEVER EVEN SENT A TRIGGER WITH THE BOTTLE SO THAT I COULD USE IT!!!! VERY POOR CUSTOMER RELATIONS AS I HAVE HEARD NOTHING ABOUT A REFUND BUT YOU BOMBARD ME WITH @MAILS ASKING FOR MY VIEW I HAD TO CLICK THE 1 STAR AS THERE IS NO ZERO RATING TO SAY I FEEL RIPPED OFF IS A UNDERSTATMENT.”

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Posted 4 years ago

“your very misleading picture of the pink product I thought I was getting all that was advertised but all I got was a small bottle with no trigger to use it !!!! very poor customer service when I spoke to the guy regarding the pink cleaning product he said send it back for full refund which I am first thing on Monday.”

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Posted 4 years ago

“Don't use this useless company. They sent me faulty product and want me to pay for uninstallation. Look elsewhere... rude customer service!!! DON'T WASTE YOUR MONEY!”

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Posted 4 years ago

“Shocking from start to finish. Coming up to 2 weeks since I ordered a sub with a Royal Mail 48hr delivery time. 1st 'reason' "It's been picked up by Royal Mail but not on their system" 2nd 'reason' "we forgot to send it out" 3rd 'reason' "it was supposed to go with DPD but we think Royal Mail took it. 2 rearranged shifts to make sure I was in and more than 5 phone calls, if you have the pleasure of dealing with condescending Gary, good luck. I'd like to see if he spoke to me the way he did in a face to face shop. In the end I was happy to get a refund (if they've remembered to do that, I'd better check)!”

Helpful Report

Posted 5 years ago

“Well this is my second purchase with the Car Audio Centre following a good first one. I wasn’t so lucky with this one though. I ordered a 12” sub and received a different inferior one instead. I immediately called them (Saturday morning) and had to go through the returns process. I was told somebody would call me from the returns dept on Monday to get this done. I had to call THEM after 4pm Monday to sort it out because no one had bothered to call me! Bit annoying. The unopened incorrect sub has now been sent back ( Tuesday ) and I eagerly await the correct one. I’m not holding my breath! A full week will have passed before I hopefully get the correct one and I paid extra for next day delivery! Oh, and there was NO free air freshener in the box either! No apology for their mistake either. Nice.”

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Posted 5 years ago

“Sent alternative cabling which was missing speaker wire, tried sorting out but they’ve still not sent the missing wiring even though I paid next day delivery 5 days ago”

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Posted 5 years ago

“Sent wrong cabling and missed out the speaker wiring which I obviously needed. I paid next day delivery, and it’s now 4 days gone and still not sent the missing cabling”

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Posted 5 years ago

“Ordered a 2 guage wiring kit , delivered on time but half of the things that was supposed to be included were not even included , had to purchase another wiring kit from somewhere else to get the job done”

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Posted 5 years ago

“The description of the product did not match when it arrived and fitted”

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Posted 5 years ago

“Only just received my item today after a week! Even though I paid for extra for next day delivery. Not happy at all never will I purchased from this site again. 1 star”

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Posted 5 years ago

“Leave a review on my item I purchased? Wpuld help if I actually received my item. I paid for my item last Friday 22nd of May and am still waiting. What's going on”

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Posted 5 years ago

“Ordered item by mistake thinking was full unit but was just a screen protector. Emailed them straight after purchase and asked to cancel. Had a email next day saying item has been dispatched. No replies from the company and had to open up a case on PayPal for reimbursement”

Helpful Report

Posted 5 years ago

“The first order at £45 never arrived. When I ordered again the price was £95 !! That still hasn’t arrived. What would you think of car audio? Suspicious advertising and dreadful service?”

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Posted 5 years ago

“Ordered head unit a week ago and no confirmation of delivery date. I had to ring up to check what was happening with the order. They stated the head unit had gone missing! The courier statement says order was cancelled, which is it? No offer of reimbursement or a token gesture for inconvenience caused. I have my van stripped down to install this and have been waiting a week. I now have to wait a further several more days for delivery (if it comes!) Not very happy.”

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Posted 5 years ago

“I stil don’t receive my item”

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Posted 5 years ago

Car Audio Centre is rated 4.4 based on 4,307 reviews