Car Audio Centre Reviews

Name: Car Audio Centre
Address: 29 Bridlesmith Gate, Nottingham, Nottinghamshire
Rating: 4.40

4.4 Rating 4,307 Reviews

85 %

of reviewers recommend Car Audio Centre

4.4

Based on 4,307 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0330 320 5050

Email:

sales@caraudiocentre.co.uk

Location:

29 Bridlesmith Gate,
Nottingham
Nottinghamshire
NG1 2GR

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Car Audio Centre 5 star review on 7th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I asked that the unit would operate through a Jaguar heated windscreen and was assured that it would work - it does not0”

Helpful Report

Posted 5 years ago

“Well bought unit did not work Tried customer service on phone for 40 minutes no reply .Phone sales go to website for returns .Kept on refusing to proceed when you press continue .So returned item by Royal Mail recorded delivery at address on label for returns .You got it Monday still no reply .would not deal with you again .If after 2 Weeks I will contact my Solictor .Not happy .M D.”

Helpful Report

Posted 5 years ago

“very poor sending 16 gauge cable and calling it 10 happend 3 times so no mistake”

Helpful Report

Posted 5 years ago

“ordered 2 x wax at 27 pound email 14/04 saying item left the building. never received my item. ill open a paypal dispute as they dont even reply to emails bad company. looking on the forums im 1 of many”

Helpful Report

Posted 5 years ago

“Shocking service on a item I brought from this company, waited 10+ days and then told it's gone back to royal mail Can't offer another radio as saying not in stock, went onto the website and showing stock 😠😠😠😠 Manager Chris was not interested in trying to sort out just said he's done a refund what a joke,”

Helpful Report

Posted 5 years ago

“Really disappointed after being recommended to use you, I put in two orders on the same day and called you to see when they was being despatched and got told both parcels will be with you on Thursday, one parcel came, called to see where the other one was and said it's out for a Friday delivery, now at 22-45 still no parcel 😠”

Helpful Report

Posted 5 years ago

“This company have been poor. First my delivery of my audio unit arrived 4. Days later than planned. The manual was in German and not English. I ordered an Ariel adapter which arrived smashed next day delivery. They could not order me another even though I was told it would arrive today. They have refunded the price of the adapter but the service has been nothing short of poor!!”

Helpful Report

Posted 5 years ago

“Purchased this as I was looking for a while myself but thought it would be easier buying a package. The Juice js 12 speaker came with no screws to screw it to the sub box (didn't say anything on the website that I would have to provide screws) the speaker had different terminals to connect speaker to the box terminals so had to adapt them. The excalibur 600.2 amplifier is quite dissapointing to say the least, it has a full crossover but only 3 settings on the bass and treble rather than a full range. Would like to send back but I've already screwed the amplifier to the sub box so will sell on as soon as I can. Won't be ordering anything from them again, lesson learned”

Helpful Report

Posted 5 years ago

“Bought this after looking myself for a while, thought it would be easier and a good idea to get a package. The speaker come with no fitting screws(didn't say anything on website about not having the screws to fit speaker to sub box) and different terminals at each end so had adapt the speaker wiring to fit properly but a good speaker none the less. The amp has full crossover but not much in the way of adjustment,only 3 settings on the bass and treble rather than a full range , dissapointing really, would send back but I've already screwed the amp to the speaker box so I'll sell on as soon as I can. Won't be ordering anything again though. Lesson learned”

Helpful Report

Posted 5 years ago

“Dodgy business, Business owner tries to take advantage of a pandemic by withholding your refund to his gain. Sale of back end goods, deceptively agree to refund immediately to get the item back to then withhold your funds. I would avoid this company at all costs and if their was a minus stars they would be at the top! Part of the (in phase int ltd) group I would do some research before buying from these cowboys.”

Helpful Report

Posted 5 years ago

“I had an email on the 12th of March thanking me for my order and telling me that I should receive it in three to five days. It is now the 23rd of March and I have neither received or heard anything about my order. In my opinion your service is very poor.”

Helpful Report

Posted 5 years ago

“They have not sent the item they advertised. What's worse is that they are trying to argue that sending a different item is acceptable. Not impressed”

Helpful Report

Posted 5 years ago

“Haven’t delivered my product 9 days later, ignored my emails, and now started to ignore my Facebook messages”

Helpful Report

Posted 5 years ago

“This company are online scammers. Take your money and you never hear from them again. The phone numbers don't work so you will never get hold of them. I even paid for next day delivery so got stitched twice. Have reported to trading standards. Please don' get caught like I did. Beware”

Helpful Report

Posted 5 years ago

“I really am at a loss to recall ever dealing with Car Audio Centre Until two days ago I had never heard of them now I just keep getting emails asking for reviews.”

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Posted 5 years ago

“I purchased a Kenwood stereo to fit into my VW Golf 2007 and I connected the unit up. The unit was receiving power but it would not turn on. I then used a Sony stereo to see if there was something wrong with my car but the Sony stereo worked perfectly. The Kenwood stereo was faulty as it would not turn on at all. Im currently chasing for a refund. :)”

Helpful Report

Posted 5 years ago

“been 2 weeks now and still no equipment, could of spent £400 somewhere else”

Helpful Report

Posted 5 years ago

“I have used road angels for about 10 years now and was horrified to find that the fantastic offer of the new PURE was subscription based - your offer letter said nothing about subscriptions - I feel conned Your man , Dan Williamson has done a good job in somewhat retrieving the situation for you bw david”

Helpful Report

Posted 5 years ago

“Received faulty radio. Returns process is very poor. Online failed to work. Managed to open a return after phoning. Required to return the item with a covering letter at my cost (£20). After receiving they can take upto two weeks to process the return!”

Helpful Report

Posted 5 years ago

“have not ordered anything from car audio, only used their site , asking for 16gb sim card for car audio system,all it showed was to me, being an old fart, was lots of sims in tec text that I did not understand , whatever happened to," keep it simple" like photo of sim card with size price and value of gb shown . hope this feed back helps from lots of old wrinkles who are trying to keep up with tec, at our pace ,it has to be simple and easy to understand., can always have an advance link for the tecs. thanks. will phone and ask re my 16 gb sim.”

Helpful Report

Posted 5 years ago

Car Audio Centre is rated 4.4 based on 4,307 reviews