Car Audio Centre Reviews

Name: Car Audio Centre
Address: 29 Bridlesmith Gate, Nottingham, Nottinghamshire
Rating: 4.40

4.4 Rating 4,309 Reviews

85 %

of reviewers recommend Car Audio Centre

4.4

Based on 4,309 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0330 320 5050

Email:

sales@caraudiocentre.co.uk

Location:

29 Bridlesmith Gate,
Nottingham
Nottinghamshire
NG1 2GR

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Car Audio Centre 5 star review on 26th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My item was out of stock so they sent a different one that was a lower price. They didn't tell me about the out of stock and really didn't tell me the new item they sent was of a lower value. They even went as so far to change the invoice price!”

Helpful Report

Posted 6 years ago

“Too difficult to return rubbish items sold due to failures in creating accounts with them to authorise return”

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Posted 6 years ago

“If I could leave no stars I would. DO NOT BUY THIS ITEM. This is the first ever product review I have ever left and it’s for a good reason. Terrible product to which I will be returning....soon as I work my way thru the complicated process of doing so.”

Helpful Report

Posted 6 years ago

“Purchased a new pure, it took four weeks because I was not in the first day, the second day when I was in it did not turn up , a week later I received the screen holder, then I rang you a week later and it was going to be sorted, then a rang another week later and instead of sending my pure you had sent back my money !!! What I said, I then had to buy the pour again and it came four weeks late two days later. !!!”

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Posted 6 years ago

“I did not receive my item, this may be the fault of the delivery service but I have contacted car audio centre and they have not responded to my complaint.”

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Posted 6 years ago

“Very very poor communication and called.the customer a liar even thought the customer had proof they were right”

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Posted 6 years ago

“Item wondered didn’t work. Not easy to return items. Not helpful at all.”

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Posted 6 years ago

“Stereo recieved not new. Scratches on the head unit. Emailed company twice via their website without reply.”

Helpful Report

Posted 7 years ago

“I placed an order before 17.00 on a Thursday and paid for Next day delivery. The following day I spoke to someone on customer service, asking if they had received my order and, if it had been dispatched. I was assured that they had not only received my order but that ‘it is was out for delivery and I should expect it that day’. So, as a result I continued to wait at home for the parcel that would never arrive. The parcel arrived on Monday and I then spoke to someone else on customer service and I was informed that I would be refunded the extra I paid for Next day delivery. I am still waiting for the refund. Another minor issue is that the head unit I received was slightly damaged, fortunately it was only a small plastic clip that can’t be seen once the unit has been installed, I decided not to contact customer services due to the poor reception I received last time. On a positive note, the product works very well (despite the minor cosmetic damage) and the website was easy to navigate.”

Helpful Report

Posted 7 years ago

“STILL WAITING !!!! Order placed on 26th December. Then told after contacting company on the 2nd January that it was back stock ,we will send you something similar . Guess what? STILL WAITING!!! At the top of this review it says Sorry to hear that you had a bad experience, but this company do nothing to solve any problems. I usually read reviews before I purchase items , however the one time I dont enough said. Read this company's reviews and go to one of your local retail car shops and spend your money there instead.Less hassle,and a stereo the same day. I will put a review on each day until it turns up to let everyone know just how bad the service is from this company. Yes I will refuse the delivery when it turns up as this company dont deserve my business.”

Helpful Report

Posted 7 years ago

“Delivery very late (12 days) yes we had snow for a day.. after calling Caraudio twice to chase up as they are responsible for it getting to your house, I just spoke to young boys with no customer experience at all, and no knowledge of consumer rights, one of them told me if I would get off the phone he could do something, no feedback at all, nothing, I had to chase the courier to rearrange.. I could of quite easily went to a proper company like Amazon or eBay but I thought I would give the small business a chance, we’ll they had it and lost it as far as I’m concerned. Poor show Car Audio, learn Customer Service and you might scrape through 2018.”

Helpful Report

Posted 7 years ago

“I returned an item for a refund (it was too big unfortunately). The seller refunded the cost of the item but not the original postage. This is in contravention of UK distance-selling law. I raised the issue with them, pointing out their legal obligation to refund the postage, they refused. I have raised a claim with paypal, as I have done on previous occasions with other sellers and will undoubtedly eventually receive the refund for postage. This has become a very common problem with UK sellers, they rely on the ignorance of the public and even lie to them when they query it.”

Helpful Report

Posted 7 years ago

“everything was great. very competitive pricing extremely helpful and knowledgeable stuff. until i have receive my amp in a box that looks like taken from a display model and showed in a box. it didnt feel like that it was new at all but i couldnt send it back because i gave it to the garage while they are doing other jobs on my car to fit it. i am hoping that it works even instruction booklet was open”

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Posted 7 years ago

“It would have been nice to have received my order by now when it was promised yesterday or today 15 November why why have I not received my order ?”

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Posted 7 years ago

“Wrong item came.Ive explained very well what I need but...”

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Posted 7 years ago

“Wrong item was delivered and not much was offered to put things right.”

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Posted 7 years ago

“Purchased a new headunit and recieved a second hand still dirty stock with a fault label.”

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Posted 7 years ago

“I ordered a Connects2 CT24CH01 facia which was advertised and received an inferior copy which was damaged when I received it. I did not return this item as in a silly fit of rage I broke it and put it in the bin, which is where it belonged. Beware of sellers selling rubbish.”

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Posted 7 years ago

“I had sent back an item but they refuse to refund me my money”

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Posted 7 years ago

“Haven't received my speakers yet, the order has been dispatched apparently ? ? I spoke to Issac he was very understanding and helpful and assured me some replacement ones would be dispatched by the next day. Let's wait and see what happens. ! Cheers”

Helpful Report

Posted 7 years ago

Car Audio Centre is rated 4.4 based on 4,309 reviews