Car Audio Centre Reviews

Name: Car Audio Centre
Address: 29 Bridlesmith Gate, Nottingham, Nottinghamshire
Rating: 4.39

4.4 Rating 4,345 Reviews

84 %

of reviewers recommend Car Audio Centre

4.4

Based on 4,345 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0330 320 5050

Email:

sales@caraudiocentre.co.uk

Location:

29 Bridlesmith Gate,
Nottingham
Nottinghamshire
NG1 2GR

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Car Audio Centre 5 star review on 26th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After sales customer service is horrendous. I’ve sent numerous messages but they will only deal with your return if you open an account with them & do it through their automated returns service (I checked out as a guest when purchasing as didn’t want to open an account). So I opened an account to then be told to pay for my own postage to return even though the item arrived to me damaged. I have sent numerous messages asking if I can just return the faulty part of the item to save sending it all back but just keep getting an automated response telling me to post back at my own expense but it doesn’t answer my question. Not happy at all.”

Helpful Report

Posted 5 years ago

“Awful my son went to my mother to exchange his Christmas money so she could buy his first car stereo and because he didn’t put her bill address they refused to send even though the money was taken from her account! Then I had to email, call to explain, get refused and get cut off, then my mobile was blocked... Very poor customer services...then finally was told it would have to be refund. I had to against my wishes re buy on my debit card as my son was so disappointed 😔”

Helpful Report

Posted 5 years ago

“Sell stock they don’t have, make you call up for refund.. scammers”

Helpful Report

Posted 5 years ago

“Cancelled an order on eBay with no reason given, ignored request for comment. Purchased alternative product directly. Spammed me every day with unwanted emails asking me to review them. Here you go.”

Helpful Report

Posted 5 years ago

“Received faulty DAB radio adapter. Replies to queries via email, were non existant! Web page replies, took over a week! Phone queries, were directed back to web page! 3 weeks to get a refund. Would never buy from them, again.”

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Posted 5 years ago

“It’s not been delivered yet”

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Posted 5 years ago

“You keep asking us for a review. Recently we ordered a Snooper DVR Rear view camera-DVR4 HD ordered 01/12/2020 from Snooper (is this the same as Car Audio Centre? We weren't aware we'd ordered anything else for cars lately); still waiting for delivery (7/12/2020). Inquired at local Royal Mail sorting office and they couldn't find it. Hopefully item should arrive before Christmas! Bill Watson”

Helpful Report

Posted 5 years ago

“My order has not arrived yet”

Helpful Report

Posted 5 years ago

“Was sent a used and opened unit. Customer service was bad when trying to organise a return.”

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Posted 5 years ago

“Complete lack of communication, speakers originally ordered out of stock of which I wasn’t informed about, After paying more for another speaker package and next day delivery never received them. Not impressed.”

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Posted 5 years ago

“Advertising on website and confirmation emails claiming free delivery on everything but I was charged £7.95 postage costs???”

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Posted 5 years ago

“It started of good with really good advise on what I needed, placed order easily, then when it did not turn up after the 2-4 days that they quoted me I called them to see when it would arrive, they advised me that there was a back order and ithey should have stock in about another 5 weeks, which was no good to me as I was fitting the stereo at the weekend, the part they did not have was the wiring loom, but he advised me that he did have one exactly the same available now but with an additional part in the packet for steering wheel controls (which I do not have, so do not need it) and said he could send that, then proceeded to ask me for an additional £50, for something I can't use ?, we did eventually agree on a compromised price that I begrudgingly paid, what a joke, then I revived the items, the inscriptions where useless and the product was very poor quality, as for the double din facia the colour match was poor it was a totally different silver and the kit was meant to be specifically for my car and did was a poor fit one corner keeps popping out, very cheap, but the price was not, I spent over £200 just for the loom and fitting kit, I will not be buying from here again, what a rip off.”

Helpful Report

Posted 5 years ago

“Avoid avoid avoid!!!!!! Made a purchase with this company and in my opinion was one of the worst experiences I’ve ever had as an online consumer in my life dealing with their staff. I received a call in the early hours of the morning only to be confronted by an extremely hostile member of the company with a condescending tone and disgusting manner. I feel that they have given me no option but to take this further and that they have zero ability to deal with customer complaints and are always on the attack when will they learn that this method of business will cost them more than being mature. My honest feedback is to avoid this company at all costs and to purchase elsewhere with somebody who has staff who are competent to deal with issues and complaints”

Helpful Report

Posted 5 years ago

“was showing 5 pioneer amps on website i ordered one. after 2 days i was told there was none in stock. they then sold me on a inphase amp that has zero reviews and told me it was a better amp. after speaking with a professional i was told to absolutely stay away from them. cost about £20 to manufacture and are being punted 10x that. absolute disgrace. still waiting for refund”

Helpful Report

Posted 5 years ago

“Faulty amp 1st item I've brought from here don't look good does it”

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Posted 5 years ago

“Don’t like it not for me and wasted my money would like a refund”

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Posted 5 years ago

“Order a mystery box sub and amp. amp turned up in damaged box n cleared used had marks on it when spoke to them the make wasn't even one they sold sub turn up very happy with that but now got wait for them to sent out a pre paid royal mail to sent amp back n once they got it they will sent me another amp. Now got wait dunno how long now”

Helpful Report

Posted 6 years ago

“Ordered a hard wire kit for a Road Angel Pure and received a black plastic article circa 7 cm long and 3 cm diameter with a wire 15 cm long !!! on what planet does this become a hard wire kit.”

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Posted 6 years ago

“Ordered an My Speed XL the unit i received was an XLG2 which has a larger screen There was no cd rom manual there should have been one.”

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Posted 6 years ago

“THEIVES!! Please DO NOT USE THESE PEOPLE Bought a stereo from them but was not informed that i needed another module for it to work fully. wasn't allowed a refund instead they gave a credit note which now i can't use as they said its been too long! Their attitude stinks telling me to take legal advice”

Helpful Report

Posted 6 years ago

Car Audio Centre is rated 4.4 based on 4,345 reviews