I ordered a car stereo from the Car Audio Centre. When the stereo arrived I noticed the actual Alpine packaging was damaged. Upon further inspection everything appeared to be OK. I installed the head unit only to find at the final stage of the installation that part of the loom was damaged. In retrospect I should had returned the whole head unit, but I thought that it would be easier to return just the damaged loom. This was agreed with the Car Audio Centre. It took over a month for a replacement to arrive in which they denied having receiving the damaged loom (thankfully I had proof of delivery) and when they sent the replacement part they sent the wrong part. I fully understand that things like this happen and with COVID-19 things take a little longer, but their customer service was shocking and they made me feel completely undervalued. My advice is to shop elsewhere as it is definitely worth spending a few pounds more to get customer service where you are treated like a human being.