CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,645 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,645 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

Write Your review

Tell us how CARFAX made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

CARFAX 1 star review on 21st September 2025

Gail Resnick

Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Randy Fulk

Antonio Jose Jose

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I know was looking for cars all summer I finally got one. Then 4 months later I got in an car wreck. A month later I finally found an car I like. I checked the carfax and it was a done deal everything look fine. And now because of carfax I took an risk and I love my new car.”

Helpful Report

Posted 11 years ago

“I was in the middle of purchasing a new family vehicle that the owner had listed with less than 100k miles and stated that it had never been in any accidents. Just before giving him the money, I checked the CarFax and found out that it actually had over 200k miles on it and it had also been totaled 4 months ago by the guy selling it, who had also changed the odometer. Also, I saw that the license plate that was on the vehicle didn't even match up. Thank you CarFax, I dodged a bullet on this one!”

Helpful Report

Posted 11 years ago

“I was selling my VW Golf with no accident damage, and CARFAX told me I had structural damage! The car's rear bumper was clipped while parking at Safeway the year previous. The rep I dealt with was very nice and professional, but it took me over a week to get this fixed, and CARFAX provides no phone number on their website. I'm not paying for this dealer tool again!”

Helpful Report

Posted 11 years ago

“After searching for months on end for a newer model small suv, Carfax helped me find the Nissan Rogue I was looking for at an excellent price, while giving me important details on the vehicle's history. I love that the reports point out important information to look at, like how often the previous owner took the vehicle to the dealership for maintenance. It took a long time because every time I thought I'd found a vehicle, Carfax revealed the history behind it and too often showed me the vehicles I was eyeing had been in accidents.”

Helpful Report

Posted 11 years ago

“I looked online for six months and at dealers trying to find a 2014 Toyota Corolla with low mileage. On October 9, 2014, I found a great deal in the Washington, D.C. area on CARFAX. I bought the car on October 10th. The car had only 4,400 miles and was still under the Toyota warranty. I saved a lot of money!”

Helpful Report

Posted 11 years ago

“2011 bmw m3..front right headlight was letting water inside..light dhowed no visible damage..car still under factory warrranty...dealer decline to replace light due to front right collision..car fax shows no records of any accident???”

Helpful Report

Posted 11 years ago

“My vehicle was totaled when a drunk driver rear-ended me. That vehicle was crucial to my non-profit business. I had to have a like-vehicle very quickly with limited funds. I found what appeared to be the perfect replacement but it was in another state nearby. The only way to purchase it was to trust CarFax. I did! It was! And I was able to negotiate a terrific deal! Thank you!”

Helpful Report

Posted 11 years ago

“The greatest thing about CarFax is that it's easy to use! It's also easy to understand ... I guess to sum it up, saying it's "user friendly" would be accurate! Having a CarFax gives me a boost of confidence when I am considering purchasing a vehicle. Knowing that CarFax reports are reliable and that a buy back guarantee is offered allows me to shop with peace of mind. .... also I love the little CarFox guy!!!”

Helpful Report

Posted 11 years ago

“I was looking at a g35 infinity and saw in car fox that there was in a accident and the said it was a front bumper replacement but I saw the side fender and door was also painted so I refuse to buy the car”

Helpful Report

Posted 11 years ago

“IT'S A SIMPLE STORY......... PEACE OF MIND!”

Helpful Report

Posted 11 years ago

“Great Tool for Buying to know what you are getting & for Selling to show Buyers your previous car history & Value! Especially with the Car Fax premium added to your price!”

Helpful Report

Posted 11 years ago

“Carfax has helped me search for great cars for my entire family. Our eighteen year old grand daughter was able to purchase an excellent car (2003 Chevy Cavalier) in excellent condition that had never been in an accident; with excellent service records; from a private owner; & was sold below blue book value. My daughter was also able to purchase a truck (2001 Chevy Blazer) her sixteen year old daughter that was also in excellent condition with the help of carfax . My son was also able to purchase a car (2003 Chevy Impala) for his family that was also in excellent condition using carfax. As a matter of fact; my son is in the process of looking for another car & or mini van to seat at least six (because he has a large family) & is still using carfax in his search to find the perfect vehicle to meet his family's needs. So this entry will be on his behalf.”

Helpful Report

Posted 11 years ago

“We came across a great deal on a C4 Corvette. I activated my CARFAX membership but for some reason my password got reset. I tried many ways to reset my password but contact via customer support was the only way to get it reset. I then found out CARFAX only has email customer support. It took several days to have my password reset and I missed out on the opportunity to purchase the car because I could not look up the CARFAX. Two years ago I got a great deal on a Cadillac SRX because CARFAX showed it was AWD and had clean title. Fast forward to 2014 and CARFAX let me down. BTW, In the late 1980s, I actually worked on CARFAX's DEC computer in Columbia, MO when CARFAX's entire data center was in a room the size of a closet.”

Helpful Report

Posted 11 years ago

“I used carfax to assure the individuals buying my vehcile was the right choice”

Helpful Report

Posted 11 years ago

“carfax is so helpful when u going to buy a use car,,im so happy to be enrolled with carfax ,,it helps you to know about car history,maintenance, how many owners, if it's there any lien ,tells u if car ever been in accident or totalled , again its so helpful ....thanks carfax..”

Helpful Report

Posted 11 years ago

“I was set on buying a 2008 subaru wrx but feared it was abused and not taken care of. The carfax showed me indeed it had meticulous service records and was just the opposite. Thanks carfax!”

Helpful Report

Posted 11 years ago

“I bought a used Jeep Liberty Renegade from Clearwater CDJ in Clearwater FL in October 2014. The Carfax stated there was no body damage and based on the overall condition of the Jeep and it's low miles, we bought it. However, the next day, after a more closer inspection, I notice sheet metal damage on the tailgate behind the spare tire! I contacted the dealer the next day and they declined to do anything about it. I don't know if the original owner did the damage or the dealer did. It was my fault that I didn't inspect the Jeep more thoroughly before purchasing the Jeep. I spent $1100.00 getting the tailgate replaced and painted. Overall it's a great Jeep, but the dealer has been totally ignoring my request for any or all compensation.”

Helpful Report

Posted 11 years ago

“I was trying to sell my car online but didn't get much action. A neighbor suggested to put a Carfax report along with the advertisement. I did and the just like that. The car was sold the next day.”

Helpful Report

Posted 11 years ago

“I Purchased a 2005 Corvette that showed an accident where the vehicle was considered a total loss by the insurance company. It was minor damages and the airbags did not deploy. The dealer had all of the repair documents, and all parts were new OEM. I felt confident about purchasing this vehicle due to the documentation provided by CARFAX and the dealer. I saved $10,000 over Blue Book value! It was great to negotiate from a position of knowledge about the vehicle and save a ton of cash!”

Helpful Report

Posted 11 years ago

“I Purchased a 2005 Corvette that showed an accident where the vehicle was considered a total loss by the insurance company.”

Helpful Report

Posted 11 years ago

CARFAX is rated 4.3 based on 2,645 reviews