CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,645 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,645 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

Write Your review

Tell us how CARFAX made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

CARFAX 1 star review on 21st September 2025

Gail Resnick

Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Randy Fulk

Antonio Jose Jose

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was looking to buy a Honda Odyssey, and my brother suggested me to check them out in CARFAX, we saw 2 or 3 from private seller, and the "one" we were going to buy, with cash in hand, had the mileage altered. Thanks to CARFAX I didn't bought that broken car, it has more than 100,000 miles erased. I'm glad for this service!”

Helpful Report

Posted 11 years ago

“I was in need of another work car and faced with a lot of hype from three car dealers. Glad I went to Carfax before I made my final decision, or I would still be looking for that "possible lemon."”

Helpful Report

Posted 11 years ago

“Finding my dream car was a journey. Carfax helped me eliminate a half dozen choices prior to finding my one-owner Mercedes CL500. Whenever a seller said he "didn't know" about something I ran a Carfax and usually found multiple ownerships, evidence of flipping or, in one case, an accident before the car was even sold when it was new. Thanks Carfax. Lan L.”

Helpful Report

Posted 11 years ago

“I was looking at buying a vehicle and it had been listed as not actual mileage. After a short review of the carfax, it was easy to find the typo when the vehicle had been titled at 648,000 miles shortly after a vehicle emissions inspection tagging the vehicle at just under 64,800 miles.”

Helpful Report

Posted 11 years ago

“good stuff I liked my report!”

Helpful Report

Posted 11 years ago

“good stuff I liked my report”

Helpful Report

Posted 11 years ago

“My car journey has been turbulent and when I decided to buy private I knew I had to invest in a CarFax subscription. Best decision I've ever made. I felt confident as a woman calling to inquire about cars knowing the vehicle history (or sometimes lack thereof). I found the exact car I was looking for and having the CarFax made my decision not only easier but I was content and confident. Thank you CarFax!”

Helpful Report

Posted 11 years ago

“shows anything a dealer does. would be nice for everyone to report not just dealers”

Helpful Report

Posted 11 years ago

“I used CarFax to help me widdle down a list of about 6 Camaro's I was not local to down to 2 vehicles. Although it doesn't provide all of the details, Carfax is a good jumping off point when looking for a used car.”

Helpful Report

Posted 11 years ago

“I was looking for a Subaru Outback for my son to take to college. I did a search on Autotrader and located a 2006 Outback at a Subaru dealer that was in the price range we were looking for, but had 58,000 miles on it. I ran the VIN number and was pleasantly surprised to find it was a one owner trade that had been serviced at a Subaru dealer and had received all recommended factory services and no accidents. I bought this vehicle 3 years ago, My son has put 40,000 miles on it without a problem. Well worth looking into the history on a vehicle.”

Helpful Report

Posted 11 years ago

“I was looking for a pre-owned 2013 Cadillac ATS and Carfax help me stay away from the cars I precisely desired to avoid: former rental vehicles. Thanks to this web service, I realized that the cost to just go new was much less risky than grabbing a fleet car that could need an engine replacement 2 years down the road.”

Helpful Report

Posted 11 years ago

“My wife and I were looking for a new car and we wanted to make sure that the dealer was giving us the whole story on the car history and any major problems. CARFAX is the first place I always go to to get the real scoop for any new or used vehicle.”

Helpful Report

Posted 11 years ago

“Spent over 30 grand on a Denali, with no negative feedback on the carfax. Turns out it was totaled, put back together, painted, and put back on the car lot for sale. Any advice?!”

Helpful Report

Posted 11 years ago

“excellent very good”

Helpful Report

Posted 11 years ago

“excellent very good”

Helpful Report

Posted 11 years ago

“Carfax helped tremendously when buying my new car. The price of the car was bare minimum, and the car was flawless. I thought something was funny about it being so cheap. After the Carfax report came in, my fears were dismissed. It was just a good deal! It was easy and very informative. I would recommend it!”

Helpful Report

Posted 11 years ago

“Never go for buying a car without reviewing the carfax vehicle history report, first. I found a vehicle and the advertise statements looked the vehicle is what I am looking for. I went and met the dealer, he assured me of the clean title and no accident history of the car. I trusted him and paid the money, got the title and drove the car home. As soon as I got home, I checked the carfax. At the very first line I saw the red warning sign indicating that the title is salvage. I got the phone and talked to the dealer. Still, he was insisting that the car had a clean title. I got the copy of the carfax report and went to the dealership. I showed the report to the dealer and I received my money. I am so grateful to carfax with which I would have lost my money I deserved to buy a car with a clean title with. It was a good experience for me and I advise all car buyers to trust carfax report not what the dealers say.”

Helpful Report

Posted 11 years ago

“You always have doubts regarding used cars, but had never used CARFAX. I am so glad I had CARFAX provide a complete report on the Bentley we were considering. Their comprehensive report removed all doubt. We bought the car and have been continually impressed with the quality, performance and power. B.Bryant”

Helpful Report

Posted 11 years ago

“I HAVE TRYED CARFAX BEFORE AND THE TIME I DID WAS ON A 2008 VOLVO XC90 THE DEALER PULLED MY REPORT AND SHOWED THAT IT WAS CLEAN, BUT A YEAR LATER ANOTHER DEALER PULLE THE REPORT SO I CAN TRADE IT IN, AND KABOOOOM IT SHOWED 1 REPORT RIGHT AROUND THE TIME I PURCHASED THE VOLVO SO IT WASNT IN THE SYSTEM RIGHT YET BUT I STILL DIDNT KNOW ABOUT THE ACCIDENT UNTIL I WANTED TO TRADE IN MY VEHICLE. SO IT PROBABLY A GOOD IDEA PEOPLE SHOULD PULL THERE CARFAX A FEW TIMES A YEAR AFTER PURCHASING A USED VEHICLE, ALSO THE VOLVO I PURCHASED WAS SUPPOSE TO BE CERTIFIED??? SO BUYERS PLEASE BEWARE OF WELL KNOWN AUTO DEALERS ON YOUR PURCHASE.”

Helpful Report

Posted 11 years ago

“Carfax showed nothing out of the ordinary, but car has had buffing and panels replaced and somehow that was not reported.”

Helpful Report

Posted 11 years ago

CARFAX is rated 4.3 based on 2,645 reviews