“I was late due to a delay of the plane.
They rented out my car and there I stood, no car and no transportation to my destination. The number they gave on the voucher was not working! They stole my money. These scammers belong in jail!”
“Terrible company. Had a problem with my booking, paid and did not get the car and still can’t get my hard earned money back. £77
Book a car at your own risk whilst hoping nothing goes wrong as you can’t phone them.”
“They STOLE us 120 euros!
After an inconvenience with the flight that had a delay, the make us wait in the airport for the all night just to discover that not only the wouldn’t give us a car, but we had also lose all of the money and a day of our trip. I do not recommend this service!!!”
“hilarious. Their car hire company could not even bother coming to the airport to pick us up and they cannot even be bothered to resolve this. Avoid these people like the plague.”
“SCAM SCAM SCAM
Don’t book your car over this scam company.I would give them minus 5 stars.I’ve booked my car and couldn’t pick it up at the local car rental company.if you write the customer service or call them,you won’t get an answer.They didn’t refund me the money.”
“I rented a car from carjet website, from a green motion rent a car in Marrakech, i had to pay for 14 days and full insurance , i’m coming from US to Marrakech means 3 flights and with the delay of my flight i missed other flights and i coudn’t came that day so i called green motion people to inform them about that delay , when i arrived i kept waiting at the airport 2 hours for them and when i went to their agency i found out that they rented our reserved car to somebody else and there is no car for me , and no refund either for the other days since i arrived to the day to drop the car off ! No car no money back no good communication and no right for cancellation ! And when i made a claim to the Carjet they say we are sorry but the airlines who caused this delay they may help you with that !!!! And they stopped responding my emails never going back again to green motion of marrakech or rent from Carjet website”
“bait-and-switch scam.
I booked a car while in Athens.
They get your money (a third of the total rent value) in three easy steps online, none of which warn against debit cards. They accepted a payment from debit card without any warning.
Later they rejected that same debit card.
No company representative waited for me in the airport. (They advertise the airport as pickup and drop off area for their cars). There was no information at the airport as how to get to the shuttle. When I managed to find the shuttle area there was no shuttle towards their "office".
Thus I arrived at the so called "airport" office/barracks too late for a cancellation.
The pieces of it get to keep my money and not only I get nothing in return, I get negative value from it.
Avoid them like the plague.”
“Всім доброго дня.
Бронював автомобіль Airport Bergamo з 15.07-20.07.2024 року. Плани змінилися і автомобіль не взяли. Написав на пошту для повернення грошей. Відповіді немає!!!”
“Terrible service! They work with Drivalia rent a car in UK, Leeds Bradford. They cannot get connected via email to add a second driver to my contract. After 6 calls, the response from Carjet is: Sorry! Drivaia is not responding to our request! That means no money and no car. They have ruined my holiday.”
“NU RECOMAND!Am închiriat o mașină, și când am ajuns la ei,mi-au cerut un card pe care sa am suma de 1200 de euro ,(cea ce în regulament nu specifica asta ,doar în caz ca se întâmplă ceva cu masina) Le-a. spus ca nu am ,și mi-au dat o alta opțiune, sa plătesc încă 348 euro în plus, iar din suma asta îmi dau înapoi doar 100 de euro in caz ca mașina nu a pățit nimic) în fine ,ce m-a deranjat cel mai mult este ,ca nu pot primi banii pe care i-am plătit ca să închiriez mașina,și faptul ca nu sunt onesti și nu pun toate detaliile astea înainte sa închiriezi pe site..am pierdut 90 euro și 3 ore din timpul meu ! FELICITĂRI sper sa va bucurati de banii pe care ii luați de la noi!”
“ar Jat
Finger weg von Car Jat!
Fahrzeug ordnungsgemäß gebucht, zusätzlich 40 € bezahlt damit die auf mich nach dem landen mit einer Verspätung von 40 Minuten warten und mir das Fahrzeug übergeben. Da habe ich falsch gedacht. Niemand hat auf mich gewartet. Habe nachts bis 2:00 Uhr ein Hotel gesucht wo ich übernachten kann. Da ich mit dem gemieteten Fahrzeug nach Bosnien fahren wollte. Am nächsten Tag musste ich sogar noch weitere 210 € bezahlen weil angeblich die Reservierung weg ist. Die haben absolut kein Verständnis gezeigt. Für mich ist das eine reine abzocke. Werde rechtlich gegen die vorgehen. Ich kann also niemanden Car JAT empfehlen. Unfreundlicher Service den man telefonisch kontaktiert hat in Spanien, absolut miserabel und eine Katastrophe.”
“CarJet have no email access for customers. Nor does their other fronting operation
DoYouSpain. Most unusual for an internet based trading company.
I booked a car via CarJet (Claire Davis) who placed the business with GoldCar in Marseille in southern France. The rental fee was paid via CatJet's booking site.
On arrival at the car hire office in France, the assistant advised me that they had the booking but that the additional fee that I paid to CarJet for "Platinum Access Waiver" was not recognised by them and that contrary to Carjet's assertions, I would still have to pay a €1400 deposit, airport supplement, Environmental contribution and a diesel car supplement.
Upon return that day the car attendant inspected the vehicle and advised that all was ok and that my deposit would be returned in full. That all occurred on Monday 29th July2024.
The next day, GoldCar £1398.73 sterling from my account and then returned
£ 1275.11 taking £123 62 without any authorisation. To make matters worse there appears to be no way of contacting either party.
Let others beware. I really don't know how either organisation can get any mention on the review pages and that must dilute everyone's credibility somewhat.
Th”
“Arrived at Drivalia to be told along with two other customers that they had no car for us even though we had all paid upfront. Drivalia staff were rude and offered no assistance. I had to get an Uber back to Heathrow and went to Hertz who were amazing. Tried to contact CarJet via email and telephone no response from either. Do not use this company this is terrible, they took my money and didn’t not provide a car complete scam. I contacted my credit card company to retrieve the money they took as they didn’t provide the service”
“When arrived at rental office they said that I have to pay 250 EUR extra to get the car I booked because it is carjet issue. Carjet has not replied to my complaint for 3 weeks now...”
“I prepaid for a rental car at Tampa International Airport with CarJet. from 6/18/24 thru 6/26/24. I was quoted $95.25 for the week.
When I arrived at the counter the agent started adding up additional charges including a toll tag fee, airport usage fees, and taxes. I agreed to pay a refueling fee so I could avoid filling the car on the way back to the airport. My final cost for the car turned out to be $264.57 NOT $95.25.
I have tried to get this resolved via email. I was asked to submit a copy of the final invoice which I did two weeks ago. Since then? Nothing!!! I'm in California and they are headquartered in the UK. The time difference makes it difficult to call them. I'm a retiree living on a fixed income.”
“Very bad service? I’m a vacation and spending my time by phone and calling to solve my problem?
My booking was cancelled and I paid full insurance and I’m trying to solve my issue but no one help me
Be careful everyone service very bad at all
I communicate by email and phone ,”
“Una estafa
Una estafa, nosotros hemos tenido muchos problemas a la hora de recoger el coche alquilado a través de CarJet con la compañía FINALRENTALS en Bucharest. A la hora de recogerlo, a pesar de avisar que nuestro vuelo salía con retraso y decirnos que no había ningún problema, cuando llegamos al aeropuerto no había nadie para recogernos, nos tiramos llamando media hora hasta que vinieron a por nosotros y una vez ya en la oficina nos querían cobrar 40€ para darnos el coche por haber llegado tarde (cosa evitable si hubiesen venido a tiempo a recogernos) y según ellos fuera de horario (estábamos ahí a las 18:00 y en el contrato de alquiler ponía que la oficina estaba abierta hasta las 19:00). Por quejarnos y decir que no íbamos a pagar los 40€ nos dijeron que nos anulaban la reserva y que no nos devolvían ya nada (rompiendo los papeles del contrato en nuestras narices) y diciendo que ahí nos quedábamos. Tras negociar mucho y decirles que no podían hacer eso y estar llamando a CarJet, conseguimos que nos dejasen la reserva como estaba. PARA MÁS COLMO nos dijeron que el seguro a todo riesgo que teníamos pagado con CARJET no valía para FINALRENTALS y que pagásemos 20€/día de más para asegurarlo a todo riesgo con ellos, ya que si le pasaba algo al coche ellos no se hacían responsables de que el seguro contratado lo pagase. Total, que para no andar peleando más y por coger el coche, acabamos pagando +20€/día por el seguro porque no nos aseguraban que con el seguro de carjet (1800€ con franquicia) nos fuesen a devolver algo si le pasase algo al coche. Pésima gestión, pésimas formas y muy muy pésima la atención al cliente. Parece que sale barato pero acabas pagando +400€ por un coche de gama media pero con peor experiencia que en otras webs.”
