“Read a lot of bad reviews but took a chance anyway and got a fantastic price from CarJet.
Pick up the car in Munich airport in terminal from OK MOBILITY without hassle, quick and simple.
Got an upgrade ( Audi) without even asking.
Amazing , fab car !!!!
For an extra small fee we got a border pass and 24h road side assistance.
OVERALL GOOD EXPERIENCE.
We asked for an automatic car on diesel but we got it on gas , not a big deal.
However my husband noticed at some point that the car didn't have a spare tire!!! Luckily we didn't need it but a spare in any car is an absolute MUST !!!!”
“Wij hebben een hele goede ervaring. De website was heel duidelijk en we hebben een auto gehuurd zonder de extra verzekering. De dag voor we naar Kefalonia vertrokken kregen we nog een app hoe we naar het verhuur bedrijf moesten lopen. Daar hebben we het resterende bedrag gewoon met onze ING pas betaalt. De bagage werd netjes in onze auto gezet. Het personeel was heel vriendelijk. Met terug brengen ook totaal geen problemen. Na het lezen van alle slechte recensies kneep ik hem wel, maar alles is super goed verlopen. Misschien ligt het aan de bestemming?”
“What l load of con merchants. I paid £86 deposit for the car. Got a taxi to the airport where they picked us up. Got to the office and because I didn’t have enough credit on my credit card. I couldn’t leave the £1500 deposit. They did take us back to the airport in Madeira
I tried to get my deposit back as I didn’t even get a car in the end
This is their response
“We’ve received your cancellation request
If you need to cancel your booking, you must request this before the collection time on your rental voucher.
Unfortunately, once the hire period has already started we aren’t able to cancel your booking. “
As I said didn’t end up getting a car. No response to emails on numerous occasions”
“I have booked a car with carJet in Cyprus but after reading all the reviews decided not to risk it and cancel. Cancelled 3 hours before pick up, cancellation was easy and 3 days later they returned all the money I paid. Wish I tried to actually rent a car from them, probably would’ve been fine.”
“I can not fault this company. I booked the car online and was very apprehensive after reading the reviews. They were polite and professional and was given a free upgrade to a soft top vehicle. After me arriving late at their Larnaca depot I was met by a lovely young man who took me to the airport immediately.
I will definitely be booking with you again when I return in September 😀
My only regret was that I didn’t hire a car when I first arrived as it allowed to see some beautiful places I would not have seen without the car. Thank you”
“Booked thru CarJet & it was a third the price of anything I could get direct in the UK
Was a bit anxious when CArJet was actually renting thru Europcar, Glasgow Airport, but the rep there reassured us it was fine. I had car for a month and no issues & the deposit which had been held on card was released & everything was great
Customer service with Europcar was brilliant as I had issues with a "Busgate" lane & called them a couple of times
Would book with them again”
“Warsaw by the end of August I hired a car at the Airport . Lovely treatment, they were waiting for me . Good car, useful. Any trouble on returning . Thank you for all I appreciate very much all of you. ANTONIO RIBAS. MAJORCA SPAIN.”
“Under no circumstances hire a car from this company,They took my money and gave me no car leaving me and my husband stranded in Edinburgh on August 9 th
They ruined our holiday and put us to more expense ,I have made approximately 30 calls to them at this stage and can not get to speak to the Manager who has a written contract with me”
“I rented a car from Carjet and I had no problem. When I went to pick up the car they tried to make me dizzy at the car rental office but I kindly said no. Later when I returned the car they tried to make me pay for a damage that the car already had but I had photos and I showed them that it was not me. You have to be careful with the offices because they have nothing to do with the online comparator.”
“I nearly didn't use this site due to some really bad reviews, but absolutely no issues at all. Was the cheapest we found and everything went fine with the rental.
Would defo use again.”
“Hi thankyou for getting me a great deal in cyprus i was a bit worried as it was very cheap we had visions of turning up and the car would be like fred Flintstones but it was a great little car the girl gave us an upgrade will defo use carjet again”
“Do not know why anyone has problem!
Remember, Carjet are NOT the car provider, just a booking agent (Issues with the vehicle are the local providers problem - its them who you a contract with!)
Quick easy to compare prices & book.
Use regularly for hire in Cyrus, with various different actual car providers without any problems.
Once had to cancel but had no problem in process & monies paid were refunded to the credit card with a week.”
“I am really astonished to read all negative reviews about CarJet. Early this month I booked 5 days rent. Their website is simple, clear and easy to navigate. Someone from the car rental company was waiting for me outside Dalaman airport arrival terminal with a sign and smily face to pick me up, he took my laugage and me to their office which is just 5 minuites away. they delivered exactly the same car I booked, it was a brand new one and very clean. I was a happy customer so I made a second booking which will take place the coming few days. The only negative things I observed is the lak of direct email address, almost empty fuel tank although I returned the car with more than half tank, I think they must apply full to full policy. One last thing is the insurance confusion; when you select a car you see full insurance but when you go to booking and before payment you see select full insurance with about 25-30 Euros or take the risk with no insurance which confused me. I am planning to book with then when ever I fly to Turkey.”
“I have used carjet 5 or 6 times in the last 12 months , only in Greece. I have had no problems at all with the process. I dont take their insurance and I google the car rental companies that they are promoting. Whilst I look for cheapest I dont take it if the actual rental company has bad reviews. I have not paid double, not been charged twice, I haven't had a problem with fuel payments (after rental), nor charges for scratches. The deposit has been reversed within 3 or 4 days.
I wonder where all the bad service is. It looks like Spain and Portugal aren't good.”
“We have used Carjet twice in Faro, Portugal. In each case it was trouble free and the prices were way below the next competitor. Yes, at the rental desk the hire company will try and sell you extra insurance cover and freeze 1500-2000 euros on your credit card to cover damage, but all of the hire companies do the same, irrespective of which online agency you book through. A firm, polite refusal is all that is required. I am about to book with Carjet again in December.”
“Using carjet from begin 00's. The chepaest by far to find on the net. i had sometimes a few minor problem which are mostly resolved during the hiring period. It funny to read all those negative comments as it now looks that this company is a local scam.
Remember that they operate all around Europa as a brooker and NOT as the car hring company so most of the complaint are about them. If you dont like that pay more and hire directly instead thru a brooker and dont compain.”
“These people showed me an automatic and I booked when I got to the car rental they said it’s manual, they wouldn’t refund me my deposit the girl over the customer care line was very rude and shut the phone on me.”
“Hello To Everyone. Just would like to leave my opinion here. Also though that its scam but after booking tried to cancel my reservation after bad reviews. Couldnt find it and on the official page it didnt work. BUT FOUND A SOLUTION! On my email was confirmation email there i found a links: Modifications - Cancellations - Flight Numbers
Click on the links below and follow the instructions.
Modify my booking >> Add the Flight Number >> Cancel my booking >>
ITS WORKS! I canceled my bookings but need to get money back now.”
“Bon prix mais accès difficile avec service clientèle. Finalement j'ai annulé ma réservation car ils ont refusé d'inscrire sur le voucher carburant plein/plein tel que j'avais commandé. Faites attention, cette phrase : "Tous les véhicules seront fournis avec du carburant dans le réservoir et devront être rendus avec la même quantité du carburant" ne garanti pas de recevoir un réservoir plein !”
“I was searching online and comparing companies to prepare for a trip - I only realised months later that they debited my bank account, I didn’t receive any emails and I didn’t book their car.”
