“I rented a car, last february and paid a deposit of €312,-. I delivered the car on time and without any damage at the airport. There were 2 guys who checked the car and said it was fine. after that they told me i would recieve my deposit back within maximum of 30 days. After that period I started asking when I recieve my deposit back. Since then they kept me on a line, telling me they have to ckeck it out, not responing at all and after 20 emails they claim that I made damage to the car, with a picture of date and time and that i signed for check out. i never signed for check out and my signature has been copy pasted by them, which is fraud. Online there are a lot of complaints about Carjet.”
“Booked and paid online, went to collect car at Heathrow, when we got there the office person said we needed to pay over £400 more for the insurance but I explained that in the email confirmation the insurance was already included. Cancelled there and then and we didn't go ahead and they now will not refund us even if we didn't take the rental car. Crazy dishonest people, do not use!”
“Advertises free cancellations or changes until you have cause to ask for an extention. Total con and I will not bore you with the blah about special offers look at the advert. It's misleading and totally wrong.”
“Hi I did rent a car through car jet in Istanbul they took a deposit of 500 pound before I get the car in Istanbul and promised to pay it back within a week I returned the car and still waiting for my deposit since 2 weeks tried to contact car jet by email didn’t bother to reply to my email this is the last time I will book through you coz your customer service is zero and I am not having any support from you to claim back my deposit”
“We fully paid for our car in advance, so when we arrived into Norway we’d be all set, especially due to impending snowstorm. When we got there, held up at customs for an hour, thrifty/hertz that car jet “brokered” with, said they didn’t have any cars available. Since there was a large snow storm, there was only one other rental car company that had a car available at 4 times the price, due to last ,the last reservation. We have been dealing with Hertz/ Thrifty and Car jet since December on this. Hertz & Thrifty say they refunded our $900 to Car Jet, however Car Jet will not release our money. Literally left us stranded in a snow storm in a foreign country and every time we call Car Jet to attempt to get it resolved, some woman screams at us. Sometimes they tell us it’s been refunded and will call right back, sometimes they say they can’t find our reservation, sometimes they say we must not have shown up, etc….do NOT use this company and certainly DO NOT pay in advance!”
“Keep away from this CARJET COMPANY! they took from me money for insurance TWICE And never refund. I send them email but no positive response.... My advice STAY AWAY”
“It was my first experience with them and terrible experience. I suppose to pickup the car from Casablanca airport and my flight was delayed two hours I contacted the local office directly before my flight and they didn’t pickup. When I arrived I had to wait front the office for 2 hours for someone to come and talk to me . After they come the said they don’t have the car I have booked and I been forced to take another sheep one falling apart has no AC and they promised me to come back after 2 days to exchange it . When I call them for exchange they said they don’t have no car available. I contacted the car jet service customer they emailed back sorry we can’t do nothing because u was light one hour after the pick up time . My advice to everyone don’t even book with them .”
“This company should be taken to court as I paid a deposit for the car to be picked up and they stated it wasn't available and needed to upgrade which would have cost me another 220 pounds for the week.
Everyone that has been scammed should build a case and take them to court together.
Useless and they don't answer the phone ever.”
“I've been scammed with this company
I've been scammed with this company. I received a voucher for car rental from CarJet, voucher number CJT115142662 . A prepayment was debited from my account. I came to pick up the car, but there were no representatives of the service at the specified location, and the car I rented through CarJet website was not there. I called the support service of company for the first time, the operator said that the car would be there in 5 minutes, after 20 minutes I called again, the operator said that he could not find my reservation and offered me to call the another number I dialed several times but no one answered. I called the company operator again, this time I was told that my reservation was canceled the night before. When asked why, the employee said he didn't know and that they sent me an email yesterday, I checked my inbox and spam, there are no emails canceling the reservation. They do not refund the money that was debited as a prepayment for the car, they do not reply for my claim”
“Avoid this company as much as possible. I booked a car for my trip to Malta and paid the rental fee plus insurance. After making the payment, I received a confirmation voucher with additional charges: 29 euros for airport pick-up, 29 euros for an out-of-office charge, and a fuel policy that seems unreasonable. They provide you with a small Toyota Yaris with only half a tank of fuel, which amounts to around 20 litres, and charge 48 euros for it. While you can return the car with an empty tank, you won't receive a refund for the unused fuel. The Toyota Yaris is a hybrid and typically consumes 3-4 litres per 100km, meaning you would need to drive 400-500km to use up that fuel, which is already overcharged (20 litres should cost around 24 euros in Malta, but I was charged double). Additionally, I later discovered that if you receive a speeding fine, you're required to pay the fine plus a 70 euros fee (but why the extra fee if I've already paid a fee?). Essentially, the car rental appears to cost only 30 euros per week, but you could end up being scammed for an additional 100 euros. Avoid this company. In addition I been told if you are 5 minutes late to return your car you will be charged 70 euros (2.5 times your rental for a week).”
“This is car jet faro Portugal infact hire the car in 2019 they have sent me toll to pay now after 4 yrs very difficult to locate the documents this shows how careless they are no support as to whatsoever I have email so many but no help this company is try to take money and when it's return deposit it makes fuss never use this company at all and be aware”
“Non-assistance
Non-assistance, très dessus de la prestation de service.
Leur partenaire DMR Car n’a toujours pas remboursé mon dépôt de garantie de 500Euro et ce depuis 02/01/2024.
Ma location était avec Carjet, ils sont responsable du remboursement, malheureusement ils répondent rarement, tardivement et non justifié. Au résultat je n’ai toujours pas mon argent.”
“Horrendous experience, no compassion or efficiency regarding customer services.
Contacted them about my delayed flight, was assured that the rental was available to 00.30
Arrived at the airport.. no one responded to our many calls … result… all night in the cold airport.
Next day told our car was no longer available … but were charged for it!
Had to arrange and pay again for another car.
First day of holiday ruined having to make phone calls, e mails …further emails and calls during the week to no avail.
Just been told there will be no refund! Now proceeding with a fraud claim because conditions of car rental have not been respected.”
“Me cobraron 290 euros de depósito,( que tienen que devolver) esto fue en Albania, supuestamente se devuelve cuando entregas el coche,pero nada,me dijeron que en unos 10 días,vamos para 20 y ni señales,ya he hablado con ellos y de momento no tengo solución,de momento les diré no alquilen con Carjet ,ni con Europcar, que era la empresa que por medio de Carjet me alquilo el coche”
“Don't book through CarJet, I've been waiting months for my money!
What happened? I booked a rental car through CarJet in Morocco. When I arrived at the airport, the car rental company did not have a working card device. They then wanted to offer me a car through another company. The whole thing took place in a parking lot and was super dubious. But that's not the point.
Since the car rental company didn't have a working card reader, they couldn't give me a rental car. I was understanding and simply booked a rental car via Check24. Even though it was much more expensive, at least everything went smoothly here.
However, I had already paid €140 via CarJet. I then contacted CarJet and explained the situation. It is quite clear to me that the car rental company was unable to deliver the promised service and that I should get my money back. I would have taken any car, but they couldn't offer me another car for at least 2 days.
Now I have been waiting for my deposit for weeks. CarJet can only be reached by phone in Spain, so I had to pay extra money for a phone call to CarJet. They no longer reply to my emails.
Better pay 20% more at Check24 and know that you won't be scammed. Hands off CarJet!”
