“Don't book through CarJet, I've been waiting months for my money!
What happened? I booked a rental car through CarJet in Morocco. When I arrived at the airport, the car rental company did not have a working card device. They then wanted to offer me a car through another company. The whole thing took place in a parking lot and was super dubious. But that's not the point.
Since the car rental company didn't have a working card reader, they couldn't give me a rental car. I was understanding and simply booked a rental car via Check24. Even though it was much more expensive, at least everything went smoothly here.
However, I had already paid €140 via CarJet. I then contacted CarJet and explained the situation. It is quite clear to me that the car rental company was unable to deliver the promised service and that I should get my money back. I would have taken any car, but they couldn't offer me another car for at least 2 days.
Now I have been waiting for my deposit for weeks. CarJet can only be reached by phone in Spain, so I had to pay extra money for a phone call to CarJet. They no longer reply to my emails.
Better pay 20% more at Check24 and know that you won't be scammed. Hands off CarJet!”
“Charged us with a very high no show fee, even though we called them as per instruction on website, and notified about flight delay from AM To PM hours days before arrival. We ended up paying eur 170 fore rent and eur 160 for no show fee the same day... A very big fraud, they just make money on tourists”
“Very unsatisfied. We booked car with carjet. later flight was changed and we have informed them as per instruction provided on booking confirmation. Once arrived in airport , booking was canceled and there was noone to explain and clarify. We tried to call cuatomer service and no reply. Trains were not working due to strike. Agent/okmobility told that We had to pay 160 eur in addition to get a car. Agent explanation was that carjet is not good company and they have troubles with them.”
“I reserved the car online with full coverage insurance. When I arrived at Toronto airport, I was charged $142 extra and the explanation was because I booked online. In addition, I was charged $749 for deposit while I paid for full coverage. Now, I found out that the deposit is not going to be returned. The company is scam. And there is no one to contact. No E-mail and no phone number”
“Ho noleggiato una macchina con loro CARJET, pagato e purtroppo il volo ha fatto ritardo. Quando ho provato a modificare la prenotazione il sito si é bloccato. Mi hanno fregato i soldi e NON ho noleggiato la macchina ma bensì speso 200 euro (in più) di taxi. Vergognatevi!”
“Car Jet offered vehicles for hire at a good rate. However, when I responded on 8/3 (Hyundai Staria from Europcar in Bloemfontein 18/3 - 27/3) my payment was declined. The apparent reason being that no vehicle was available. Car Jet itself calls it an offer. Legally if an offer is accepted (as I did) a contract is formed. Majel Wessels.”
“Wheego (Carjet's partner in Germany) refused to accept my Malaysian ID (even though it was in the terms, ID or Passport)
Booking Number: CJT-102624786 (3321940)
Showed digital copy of Passport - was rejected
Offered to change driver - was told to contact Carjet directly, tried 3 calls, no one picked up.
Took the exact same documents downstairs to Hertz and got a car rented immediately.
It occurred on: 22/01/2024, zero response from Carjet's staff.
1) Irene - James
2) Martina - Hana
3) Mariana - Alba
Since 22nd of January, zero feedback, zero progress.
This meant that Had to cancel booking and rent with Hertz. I want my refund for carjet's failure to honour contractual terms. Its been more than 1 month and Carjet has refused to respond.”
“This is a scam company
This is a scam company. I booked a car with them and when I went to pick it up in Spain, I had a series of unpleasant surprises: 1. they asked me for €50 extra in cash to give me the car, in addition to the €1,600 deposit from my credit card 2. they didn’t have the car I ordered and I not talking the same brand, they didn’t have the same catergory eg medium size, automatic. The attitude was a bit “take it or leave, it is not refundable anyway so do whatever you want. When I tried to get in touch with the company, I had to wait for ages and twice when I explained the situation to the girls in the call center they simply hang up on me. I have never in my whole life experience anything like that. It was shockingly terrible.”
“DO NOT BOOK AT NIGHT TIME .we booked through carjet for 10pm at Birmingham airport which was accepted ,we was delayed we arrived at the office 10.30 , there was a note on the door saying they was in the carpark after 6 phonecalls & 45mins waitiing we realised we was stranded & every other car rental shut .No one called us or email us which they had & we was NOT informed of them closing at 10pm.This booking should never have been accepted but they gain £136.00 And we was told it was our fault No customer service what so ever”
“They most un relabel un trusted company had to deal in my whole life.attracting fools with low price & fancy promises …never deliver & 24/7 customer service it’s far from true
My personal advise do not get yourself in trouble with them…take your business somewhere else”
“Don’t forget to inform your customers about additional charges during the reservation not on the pick up !!!!! Scam!!!!!!!! CarJet wanted additional 240 pounds for insurance!!!!!”
“CarJet Very poor company, poor contact, poor service of VanFleet associate companies , I stood at the airport 2h , no contact , no car , no money . do not recommend , wasted my time .. avoid from afar CarJet i VanFleet”
“i have very bad experience with Carjet booking. If some reason cancel then never got refund deposit . They didn't listen customer problem. They point customer error and ignore for refund deposit if request cancel. I face problem with cancel booking for Lisbon and lost £71 deposit . even i didn't take any car. I did before car hire with many company and they always listen customer but this company didn't listen customer problem”
“I recently had a car rental booking with Hertz through CarJet at Heathrow Airport on December 15th, 2023. Upon arrival at the airport in the late evening, we were told that due a failed “address check” we were unable to complete our car hire booking. A prepayment of 1,710.19GBP had already been made for a two-week Tesla rental.
As advised by staff at the Heathrow location, we were informed that we are eligible for reimbursement and would need to contact CarJet, their third-party agent, directly for the refund process. We arrived at London Heathrow after office-hours and were unable to contact Car Jet that evening, however, after receiving assurances from Hertz that the booking was cancelled that that we would receive a full refund. That night we paid in full for another rental for our two-week stay and made contact with CarJet the following morning. Despite our ongoing efforts and daily communication with CarJet during the course of our stay in London, we have been unable to obtain a refund. It's now seven weeks later.
Our attempts to resolve the issue with their customer relations team have been consistently thwarted by frequent and intentional disconnections during our calls. Rude staff, eregreciously fail to follow proper trading practices. We later discovered, as indicated on their website (www.carjet.com), that the customer relations team is based in Spain and operates under at least two separate alias's.
I'm writing to say that there is recourse! Yes, it takes time, but I'm fed up of returning to this website, only to see yet another person giving an account of losing money.
FIRST: Contact your bank and register the transaction as fraudulent, and name CarJet as the fraudulent company. Most banks with temporarily reimburse the amount owed while they conduct an investigation.
SECONDLY: Contact the European Car Rental Conciliation Service (ECRCS) ecrcs@ecrcs.com with a formal complaint that outlines your grievance. Your complaint must be directed to the care hire company that the broker (CarJet) are acting on behalf of. In our case, this was Hertz. There is currently no regulatory body that CarJet falls under, so we found this to be the best way to complain. These companies are just as culpable for using these third party agencies!
CarJet have finally responded and we will receive a refund in 3-4 days. However, we are still pursuing a claim for compensation and a call for an investigation into the relationships between global car hire companies and CarJet. They cannot be allowed to continue robbing people with impunity. I encourage everyone on this platform to do as instructed above - believe me, someone will start to take note, if hundreds of us send on our complaints against CarJet.
Feel free to contact me directly for more information: nicole.bonnah@yahoo.com”
“Keep Away from these Pirates.
1) VERY Rude when you call them
2) NOT flexible at all, with badly written instructions on their so called "Contracts"
3) Staff practically laughed me off when a refund was requested.
If I had the time and the energy, I would open up a litigation with a European Customer Service Authorityy. But to me it is just not worth the time wasted with this scam-like business. SHAME on them!”
“Terrible customer experience. I was left in tears at the airport with no car and no refund, trying to speak to someone in Spain. Spend a bit extra and know you’ll get the support and customer care you need!”
“I have never had such a frightening car hire experience. I booked a car for 23-31 August and paid by debit card. Later, to make sure that I could pay the deposit at the airport with my debit card, I called CarJet customer service. The operator told me that the debit card would also be accepted for the deposit. However, to be on the safe side, I also called the airport car hire company and was told that only credit cards were accepted for the deposit. So I had to arrange to cancel the reservation, which was successful (as confirmed to me by a CarJet email) as it had been made 24 hours before the rental was due to start, and rent another car at the airport without CarJet's assistance. However, my debit card was still charged, so on 25 August (two days later) I contacted CarJet who told me that there were two reservations to cancel because during the booking process, when the flight number was entered on the website, a second reservation was created which also had to be cancelled. Despite the fact that there are still 7 days left until the end of the rental period, the operator informed me that the reservation cannot be cancelled or changed, and that there are no refunds (not even partial). I find this situation borderline fraudulent. I was forced to cancel a reservation due to incorrect information provided by customer service, but the cancellation (no matter how timely) resulted in no compensation due to CarJet's dishonesty and lack of transparency. Very bad experience, I would not recommend them to anyone!”
“Work with rental companies that are not trustworthy- Goldcar.
Charge for insurances than are not recognised for the rental company - so duplication of costs and when having issues with rental company is only my problem, so what for going through this site, just to pay double insurance”
