I have never had such a frightening car hire experience. I booked a car for 23-31 August and paid by debit card. Later, to make sure that I could pay the deposit at the airport with my debit card, I called CarJet customer service. The operator told me that the debit card would also be accepted for the deposit. However, to be on the safe side, I also called the airport car hire company and was told that only credit cards were accepted for the deposit. So I had to arrange to cancel the reservation, which was successful (as confirmed to me by a CarJet email) as it had been made 24 hours before the rental was due to start, and rent another car at the airport without CarJet's assistance. However, my debit card was still charged, so on 25 August (two days later) I contacted CarJet who told me that there were two reservations to cancel because during the booking process, when the flight number was entered on the website, a second reservation was created which also had to be cancelled. Despite the fact that there are still 7 days left until the end of the rental period, the operator informed me that the reservation cannot be cancelled or changed, and that there are no refunds (not even partial). I find this situation borderline fraudulent. I was forced to cancel a reservation due to incorrect information provided by customer service, but the cancellation (no matter how timely) resulted in no compensation due to CarJet's dishonesty and lack of transparency. Very bad experience, I would not recommend them to anyone!