Wheego (Carjet's partner in Germany) refused to accept my Malaysian ID (even though it was in the terms, ID or Passport) Booking Number: CJT-102624786 (3321940) Showed digital copy of Passport - was rejected Offered to change driver - was told to contact Carjet directly, tried 3 calls, no one picked up. Took the exact same documents downstairs to Hertz and got a car rented immediately. It occurred on: 22/01/2024, zero response from Carjet's staff. 1) Irene - James 2) Martina - Hana 3) Mariana - Alba Since 22nd of January, zero feedback, zero progress. This meant that Had to cancel booking and rent with Hertz. I want my refund for carjet's failure to honour contractual terms. Its been more than 1 month and Carjet has refused to respond.