“DO NOT book with this company I booked and paid for car hire €600and when I went to collect it EURO CAR refused to give me the car and informed me they don’t accept the insurance I paid to carjet .It is impossible to contact them the number provided just keeps you on hold and there is no contactable Email. They take your money and there is no way to reclaim it. Euro car is fully aware of this and don’t care”
“Thieves! Scam!!!!
They didn’t provide correct information on the booking voucher for renting a car and after paying for car rental + insurance I couldn’t collect my car using my credit card which was rejected by car rental company. I couldn’t cancel my CarJet booking as the plane landed delayed so I had to pay for a new car rental. I requested a refund through my bank which CarJet rejected despite my argument that their voucher was incorrect.
AVOID! Scam!!!!!”
“What a dramatic company this is. We reserved a car that wasn’t at Querin at airport Faro. And now the claimed the money at my creditcard? So don’t reserve there”
“Been to Malta many times and car hire is inexpensive. I admittedly never arrived and departed on a Sunday before. However I did not expect to pay more when I picked car up. I did take insurance this time but still 1400 euro card block. Also they took 25 euro each on arr and depart even though KLW never met the car and keys posted in a letterbox! 40 euros on top for half a tank of fuel is also daylight robbery! So in reality It cost £150 for a week with fuel and insurance in a i10.”
“Hired a car for 8 days and paid additional waiver insurance was told to print voucher and collect car, went to collect car and was told debit card was not accepted and I would have to pay additional £25 per day insurance with easirent n. ireland. When i informed them I had already taken insurance with carjet they refused to listen to my side of the story and i was unable to get car as I could not pay the additional fee. I emailed carjet and cancelled the booking they sent me email saying I was only being refunded £45 of £221 paid. I have sent them emails disputing this but can't get a reply. Absolutely disgusted by the customer service I have received please DO NOT deal with this company its not worth it.”
“No more CarJet. Waste of money and nerves. The rental car was not waiting at Modlin Airport. Telephone contact with the company impossible. Another waste of money on a telephone to Spain and listening to music on an answering machine. Contact via the website is also impossible. They don't reply to emails. I do not recommend the company. I lost 45 euros and this is where my contact with CarJet ended. Lessly Manchester”
“I have been charged 184 euros as a fine and a service charge for a 173 cost of 3 days hire. I was not told that the toll sensor was not activated, which their customer service colleague said was supposed to be. The cost of the toll charges was around 40 I was told. I sent them 2 emails regarding this but they never bothered to reply. I am not surprised that their average rating is just above 1 star. Keep away. The price might entice you, but they make sure you pay later more than what you bargained for.”
“Stay away from Carjet. They don’t keep their promise. They do not response on mails. After more than a month I’m still waiting for a refund. The left me stuck without a car on a Friday night. “We’ll contact you on Monday”, never heard of them again.”
“Thieves! Hired a car through them in Italy, when I turned up the car company wouldn’t take my card and then Carjet refused to refund me. Awful awful AWFUL! Avoid!”
“WARNUNG in PLMA abzocke carjet und record
palma de mallorca:bin durch doyouspain auf carjet.com gestossen und mietcontract für eine woche incl.vollkoasko(100%) abgeschlossen-bin 11:30 in airport palma bei der fa record rent a car erschienen um auto abzuholen. record verlangte von mir nochmal 238€ für versicherung und oder 2000€ deposit-die ich schon online bezahlt hatte.habe nach viele unsinnige discussion herausgefunden dass alles nur abzocke war-wollte bei record den vertrag anullieren das ging nicht und muss bei carjet machen-also nach 25 minütigen wählen hat jemand abgehoben und 2 mal wieder aufgelegt als die dame heraus found(anruf bei record)dass ich anullieren will sagte muss ich online machen-pick up war 12 uhr-nach viele hinhalterei bei record-anruf bei carjet war nun 12:30 -sofort kam eine email ich hätte zuspät anulliert daher kein refund-also steckte carjet mit record unter einer decke um ans geld zu kommen-werde natürlich in andere foren auch bekannt geben und mein anwalt soll sich drum kümmern-also WARNUNG und seinen sie vorsichtig-in diese coronazeit werden sie betrogen”
“WARNING !!!!!!!
AVOID AVOID AVOID !!!
DON'T WASTE YOUR TIME !!!
I went to Poland for a funeral, waited 3 hours for the car... ....ended up renting another car from another company, missed the funeral, upset my family ..... contacted CarJet on my return and 20 days later - NO ANSWER and NO REFUND !!!
SERIOUSLY - DON'T WASTE YOUR TIME !”
“Booked car at Manchester Airport on 5th November, unfortunately missed flight, re-booked flight on 8th November, they wouldn't modify my booking, cancelled because we didn't pick up within 4 hours and WON'T refund my money!!! NEVER answer support number nor reply to emails!!! Fraudulent.”
“The cheap car prices are not worth the hassle. Charged an additional £78 on arrival as had debit card. Deposit of £400 not returned 8 weeks after car was brought back. Have called and sent emails. The service was cheap but you pay in hidden charges and unnecessary stress. 100% will never use again.”
“Don not use absolutely disappointed, I did book on-line and I got confirmation ref from the website but no phone number to contact and no
address where to collect the car.”
“The worst company ever. Says no cancellation fees and still has them obviously. The worst company ever. Impossible to call them to change things. Don't book through them. Strong advice.”
“CANCELLATION IS NOT FREE AT CARJET
Carjet advertises with free Cancellations and
No Costs If Your Travel Plans Change.
However this only counts for the insurance... and NOT the rental itself..
We had to pay the full amount and count not get any money back!
Please be aware of this when renting a car at Carjet.com!!”
“Avoid this company . I booked a car few days ago in Poland and no one came to give us a car. Tried to contact them but they didn't answer phones or replied my messages!
SCAM!!!!!!”
