“Could not collect the car I hired as the hire company only accepted a credit card in the drivers name to pay the deposit, they would not allow me to use another credit card or my debit card and refused to release the car as a result. I called CarJet to request a refund and they refused as they said I did not cancel the booking before the pick up time and because I did not comply with the hire companies requirements. Avoid using CarJet!”
“To be honest if I could give minus stars I would, absolutely shocking company to deal with. I’m still fighting for money back from when I was on holiday a few weeks ago. Got to Poland, Warsaw Chopin airport and they couldn’t provide my baby with a car seat capable for even a doll it was that shocking I wouldn’t even go the toilet in it. When asking for refund I was told give me 30mins they will go out and buy 1, this was not the case me and my family where left in the airport for 7hours with a small baby knowing we had a 4 hour drive to our destination. It’s not been a couple of weeks since I’ve been home and still no money back from either side. I strongly advise NO ONE uses this company.
Should be ashamed of yourselves treating people this way!!!!”
“This experience has proven once more why it is vital to check reviews beforehand. The car rental in Athens is a desk from Europcar and horrible service. The credit card was not in the name of the main driver (which has NEVER been an issue at multiple rentals in the past) and therefore the entire booking was refused with no refund. Europcar has no access to the system to change ANYTHING and the call center has no access to the system either. Who cares which credit card is left for the deposit the fact is that there is one. Customer service so unfriendly and I would in no way recommend this car rental.”
“Did not allow me to cancel. No refund. No contact details. Can't find T&Cs on the website. Had to book an alternative on arrival at large cost. Phone support in Spain and no help or concern. Awful. No option for zero stars? Please contact me carjet if you read this... booking CJT-43454344”
“To everybody who wrote a bad review about Car Jet. You can send you complain to European Commission and they will contact Car Jet. I have done it, hope we can stop these fraudsters”
“Were in ICELAND for 2 weeks
Rent a car at home by CarJet.
They charge to much for insurrance.
They also have no car, and do it by other companys.
When you want to cancel the insurrance they do not answer their email.
Better do insurrance at the company you get your car.”
“Wow so many recent negative reviews here, no surprise I'm not the only one and makes sense why they don't have phone support or care enough to answer by email.
Yes they offer one of the best rates, but at what 'cost', if one ends up with trouble and gets no customer support?!
I was overcharged for my booking and still waiting for a reply since 5 days!
"Thank you for contacting us.
We’ve received your request and will get back to you shortly."
This is certainly not shortly and the many negative reviews here seem to confirm it.”
“Car je is horrible. Booked a car in Florida. What a piece of junk car had 90k on it was was a death trap seven auto is fraudulent company. Stay away from them. Carjet.com seven auto rental in Florida is bad bad news. Stay away from them both.”
“I was using Carjet.com in Iceland. Booked a car and payed insurance in advance 53€...by the contract I would have payed an other 188€ at arrival in Reykjavik. It's already a pretty expensive rent for 4days, but I choose it because I don't have a credit card...so it's my bad. But! Than at arrival they made pay 350€ instead of 188€. Of course it was after midnight when I arrived and it was not possible to call anyone from Carjet, but as it appears later it's pretty difficult to call them during the day as well and it's not the biggest problem. The company organised the rent in Iceland has nothing to do with Carjet, they have there own prices what they count with obviously and there is no connection between the company's. So after more than a month noone cares my complain. Every time I can reach Carjet after waiting on the line for 20-40mins, they just say they sorry and that the other company doesn't answer. Thanks Carjet for nothing! 404€, 4days, Toyota Yaris 👎”
“Did a booking online, submitting all details - made payment only to receive a mail 3hrs later to say they have no cars avail. Still havent seen the refund on my credit card, but a total waste of time!”
“DON’T TRUST THIS COMPANY CAR JET IS A SCAM
Paid 380€ plus insurance for two weeks car rent in Madeira. Because of storm we couldn’t land in Madeira airport and stayed for the night in Las Palmas. I emailed Carjet immediately and told them about our situation. When we flew back to Madeira day after nobody was waiting for us from the company. I tried to call their support many times with no answer, they don’t answer to emails either, So we paid 380€ for two weeks car rent with no car. AVOID THIS COMPANY!!!must be a way to stop this fraudsters with so many bad reviews, if anybody knows how to start a legal action against Carjet please advise to avoid more people suffer”
“Avoid this company...... They took 50 euros online and they said we will pay 150 euros when we take the car..... We we wanted to take the car the company said we have not received any money from carjet so they ask again for 200 euros instead of 150 euros..... We are calling them and no correct answer from them..... Horrible company ...”
“This company is a scam. They charge twice the insurance, nobody answers to the phone, etc. Be prepared to lose money and find another car when arrivent to the car rectal company, if you'll book with them.”
“The same as other complains... Warnning this is an ilegal business activity. should be closed. They charge for service but don't suply the car, because you credit card is not ok, or probably any other reason they came up... Just lost 100euros.”
“I booked and payed, when I came to pick up car, SurPrice rental car sad you card not acceptable, doesn’t matter I pay everything,then just loose 110euro, try call maybe 50 times nobody responds,
Claire Davis
www.CarJet.com/Support
+34 964 830 995”
“I'll never use this site again (carjet.com) and wouldn't recommend anyone to. I thought i'd managed to get myself a bargain until i got to pick the car from the actual car hiring company.
On the website i'd found a deal for about £120, then with added "insurance" it came to about £150.
I received an email from Carjet, and at the end of the email it mentioned leaving a £1500 deposit to the car hire company (which was to be refunded). I thought it was some mistake, but when i picked the car, lo and behold. The only other option was to pay £30 a day insurance, so my bill ended up being £300 to hire a car for 5 days. On the website it never mentioned anything like that.”
“Be Aware !!! Spanish Broker !!! NOT UK based , no customer service phone number in UK !!!
was rentin a car in london for a week , called 30 min before collection just to find out that there is no car to collect !! as it was from Enterprise .
cancelled the booking , as advised by Enterprise , just to get a message from CarJet that tje cancelqtion fees is the whole amount !!! a week worth of rental .
called - spanish phone number charges
emailed ... several times .... ignoee completely NO RESPONSE !!! Fraudsters !!!”
