“Carjet is has one of the worst customer services I've ever expereinced.
Wrong number of Car rental on booking Service.
Couldn't cancel Car rental.
No Answer of customer Service?
Phone Line doesn't work. No Answers to Mail.
Worst Service ever?”
“I can't get hold of anyone. They have a Spanish number that is extortionate to call and just rings until it tells you to hang up. Don't use in case anything goes wrong.”
“We took a reservation online, then we wanted to take the car. Unfortunately we have'nt not a credit card and the rent company said: "I can't give you the car!". We tried with debit card, with deposit, with a garanty. The answer was NO. Then we called carnet, nobody answered (we called them several hours).
Second day I talked with them and they didn't want to give us back the money or a voucher, or something because "the term and conditions". I lost 154 euros.
I DON'T RECOMMEND!!!”
“The worst renting experience ever and I don't recommend this company to anyone! It is semi criminal and provided zero quality! I rented the car from Istanbul Airport. To begin with, there is no office or counter of the company. I needed a Turkish citizen to speak to them over the phone as they spoke zero English. I was then sent to some column to wait for someone who gave me the dirtiest car with a floor covered with waste, smelling like cigarettes, dirty seats, dirty trunk. Horrible! I never knew if I had really signed an insurance contract. We had to communicate through Google translate. Horrible experience indeed.”
“Deserve 0 stars!!! Absolute joke! Couldn’t pick up car, no way of contacting anyone at location! Only got phone number from Facebook, rang out for hours, when finally answered I explained my situation and they hung up on me! Unacceptable!”
“yhey cancelled my booking due to no fault of mine since I had made an amendment on their webpage. They then rebooked the hire for an extra 800gbp - had no option but to pay the extra. They then did not reply to any emails.
BE very aware of this company”
“Completely dishonest. I booked a car through them, pick up less than 48 hours later. Booking said cancellation was free of charge.
When I tried to cancel my booking one hour later (as a family member said they could pick me up), it turned out the full amount of the rental would be charged as I cancelled less than 48 hours before pick-up.
In my eyes they should therefore not have mentioned "free cancellation booking" .
Of course impossible to join anybody by phone, and no reply to my email.
AVOID AT ALL COST CARJET or DOYOUSPAIN”
“2 auto's gehuurd via Carjet voor vliegveld Weeze.
Bij aankomst bleek het loket van de verhuurder gesloten en bleek dat dit verhuurbedrijf (Europcar) al maanden gesloten was en wij dus onmogelijk onze 2 bestelde auto's konden krijgen. Wel betaald, maar dus geen auto's. Moesten 1 hele dure Audi huren (laatst beschikbare) bij Sixt. Carjet beloofde het verschil tussen de huur van de 2 auto's en de dure Audi terug te betalen, na vele maanden en veel correspondentie nooit gebeurt. OPLICHTERS !”
“These guys are idiots. We are in a remote location in Germany, we booked a car through car jet, they processed the transaction and took our cash, then when we arrived at the store there was no cars available for us. As tourists this has really screwed up our travels, and meanwhile they still hold our cash. There was absolutely zero communication from carjet or the rental car company. Do not use these guys they are terrible”
“Voiture louée trop petite .On a dû payer 400euros de plus pour une autre voiture.Ils ne répondent pas aux mails.Pire loueur de voiture...et pourtant on voyage souvent.Restez sur les loueurs connus”
“I was refused to receive the car because Global Car Rental at Krakow Airport did not accept my card (which btw I used in Austria with the same company and there was no issues). I was told that it is because I did not buy insurance in this company, just external one, and they asked me to pay extra almost 200 Euros "deposit" which is non refundable. I was ready to buy this insurance, but the guy from Global did not agree. This is unacceptable because I had all necessary documents and cards, their policy is just wrong as they are looking to make profit by not accepting certain cards and selling extra insurance, which actually is not necessary or even required by law when I have another insurance that is already covering my rental car. If I wanted to cancel my reservation, the guy from Global told me to contact CarJet and that it's too late anyways because the time of picking up the car has passed. Simply speaking - I pay 200 Euros and get a car, or don't pay, loose booking money and walk.
So in the end, it was cheaper to rent another car at the rental office right behind the wall. I have tried to get a refund from CarJet since I could not get the car because of their own unacceptable conditions, but to this date have not been able to reach Carjet to complain.
Ms. Claire Davis does not pick up the phone and there is no contact email provided. The only what you get is automatic response signed by her that they are not able to refund your money.
I will also complain to the EU consumer representations. Keep away of CarJet and Global!”
“I had the worst experience. I fully paid for a car in advance that the people working in the company never gave it to me. I was waiting for more than an hour for someone to explain to me the situation only to tell me I do not qualify for getting the car. I have tried to contract the company, they never pick up the phone and never answer to any of my emails. My lawyer is definitely going to take some legal action.”
“Simply appalling ! The web-site is cumbersome and contains confusing errors, which a little thought application could easily have remedied. I spent 2 hours trying to complete the CarJet on-line booking process (as opposed to the "3 minutes" nonsense they gleefully talk about). Having input all the details, the site takes you to the payments page, inputting my payment card details I encountered my first problem......the card "Expiry Date" field indicates a required format of "mm/yy"...well....good luck with that one ! 4 times I tried and 4 times it would only allow me to input the two digits for the expiry month, but would not accept the inputting of an expiry year; after all this time I had expended without being able to confirm the booking, I received an automated e-mail from a 'Helen' at CarJet reminding me that I still needed to complete payment. I therefore sent a reply e-mail to 'Helen' explaining the difficulties I was experiencing and requesting advice. After waiting 30 mins. for a reply, I gave up and went back in to try and complete the process again. By pure chance, I discovered that there was in fact another field box ostensibly hidden and to the right of the "mm" field box; I therefore input the "yy" and bingo ! NOTE: the required format does not follow the web-site's suggested format of "mm/yy", i.e. it requires "mm yy". Now in a lot more positive frame of mind, I was able to complete all the required payment fields et.c. and confirm the booking....but no ! I was simply taken to a blank screen which provided no confirmation or otherwise; again, I waited and waited but felt compelled to try and complete this process an additional 3 times.....to no avail. I therefore resorted to e-mailing 'Helen' once again, but after waiting another 30 mins. I gave up and asked CarJet to rescind my booking details et.c. Overall, an appalling web-site and zero customer service ! Try elsewhere !”
“Hired a car in Albufeira for 2 days , turned up to get car and because I never had a credit card and never have , could not get car , offered debit card with plenty to cover deposit but no ---called carjet to cancel or get help and after 2 hours wait on phone gave up---emailed carjet and phoned over next few days constantly with no answer --had to hire a car elsewhere and carjet have kept my 240 euros and for some reason don't respond to emails or answer their phone---Donald Grant”
“I have been looking for car rentals for my vacations and I know my averages prices for what I need, so banners are day by day bothering on my computer and when I finally go to the website, surprise! prices are more than double to get even the basic car, .. more than 800 euros per 8 days for the most basic, thiny 2 people car and also need to add the insurances!! wow!! what a scam of company!! speechless”
