“HORRIBLE !
I made a reservation to pick up a car at Madeira airport but I got the date wrong. I called a few hours later to help me but they denied the change and said they would keep the payment even without me enjoying the services. Is there no customer satisfaction policy for these types of situations? It was a booking error, not a cancellation.”
“This company 'amended' my booking by stating that original car is not available and offering me an inferior car at the same money and outside the airport pick up (although I specifically booked car rental co on the airport). Trying to call them and as waited over 20 min without answer). Not reliable!”
“Never had any similar experience before about car renting. 1-They didn't give me the car I had chosen. 2- They withdrew the deposit from the credit card (and not just blocked as everyone does) despite the fact that I had paid full inclusive insurance. 3- They refunded only part of my money , just after more than 1 month, following my repeated emails. So aggravating the interest I had to pay on my credit card, plus they kept additional € 20 . That's why they are so cheap. Because afterwards they screw you in another way. Absolutely avoid this company. On the picture below I show the amount of money they took from my credit card and the amount of money they refunded me a month later.”
“SPANISH COMPANY , NOT UK BASED
broker , not a car rental company !!!
booked a car online , just to find out that enterprise doesn't have a car for me , when i went to collect it .
adviced by enterprise to cancel it , just to find out that cancelation fees ... the whole amount !!!
now have to chase my money with a Spanish company , spanish phone number , and conveniently using their terms and conditions .... SCAMERS !!!”
“DO NOT BOOK WITH THESE PEOPLE
THEY ARE CROOKS
BOOKED A CAR FOR 3 days. Paid by credit card. When I received the booking confirmation email, it stated I had to pay a £2505 Deposit when I pick up car!!!!
I replied to the email immediately telling them to cancel my booking.
Did not get a reply, sent 4 mote emails no reply. Next day they sent An email saying cancellation had to be before pick up, which is what I did. I WILL BE TAKING FURTHER ACTION. THEY NEED CLOSING DOWN. STILL NOT HAD MY REFUND.
KEEP AWAY, TELL EVERYONE.
SOMBODY PLEASE PUT WARNING ON SOCIAL MEDIA.”
“AVOID!!! Two ugly problems: 1. I tried to change my booking so that I can return the car 8 hours later but the website on the mobile phone didn't let me do it! Annoying. 2. I came a few minutes late and they charged me 30 Euro extra! I didn't see anything about this in their emails or contract. There is no one to talk to. A company with no face. AVOID AVOID AVOID!
Update: you can see that they added a polite request to help, but after I wrote to them. Nothing. No response. Once again: AVIOD!”
“Paid 80 euros for a car in Dublin - an absolute cowboy partner operation called Eazirent. Their card machine had problems. They tried to block off 2200EURO from my credit card, which exceeded my limit. In the end they said "you havent been charged just get out!" Disgusting customer service. I have since attempted to contact carjet only to be told that I was in the wrong and I cant get a refund. I "didnt cancel 1 hour before". What a joke. Rent with the big boys and dont try and save money with these scammers.”
“Terrible company! If 0 stars was an option, I would give it! I booked to rent a car in Glasgow last September and on the policy it stated the car could be returned after hours for an additional fee. When I arrived to collect the car, the car company said this wasn’t possible and I was unable to rent the car due to an early flight the following morning. This meant I had to book a taxi in replacement. The car company started they had no issues returning the money however when I tried to contact Car jet about, they have done nothing but ignored my claim. I have rang and emailed numerous times and still nothing. Worst company ever and would NOT recommend anyone use this company. Pay the extra money with other companies and you will get better services than this!”
“NEVER BOOK WITH THIS COMPANY, THEY ASK YOU TO PREPAY THEN DONT GIVE YOU THE CAR. This company WILL rip you off. I cancelled a rental car I prepaid with them, as my flights got changed and have yet to receive a response/refund. I then had to book another rental car from a different airport for that same day only to have them cancel the booking as the time I had booked the car rental place was closed, so their error and they canceled, and I haven't received a refund for that either. I have called and emailed multiple times.”
“Like many people here, I advise you avoid this company like Coronavirus, they are crooks, they lie, they take your money and when they have you gave a list of impossible actions sent to that you have to do to even get close to the car, put simply, I would rather pay to walk somewhere than give these criminals money, they are an absolute disgrace, please please ease heed this warning, use another company, any company, it will be a thousand times better than this and they won't steal your money 🤷♂️”
“Unfortunately I have to agree this is a totally crooked company how they are allowed to keep trading beggars belief. Please please just don’t use these people. Not worth the stress they cause. And definitely not cheap please don’t be stitched up like myself and my wife they will simply destroy your Holliday. These people are legalised SCAMMERS!!!
Mrs and Mrs P. Hired from Edinburgh”
“Very bad company never saw something like that supposed to pick up car at one location but on arrival they said completely different location,when arrived there for debit card payment the tried to charge another 126£ canceled the booking no return in the end”
“I have nothing good to say about this company. We were scheduled to pick up a car on 26 December at Stansted Airport. Our first issue was that Car Jet said the pick up desk was in the arrivals hall. It wasn't. The Information desk at Stansted told us it was in the car rental village. This involved a bus ride after a wait for that bus. We arrived at a couple of minutes past the scheduled pick up time and the rental desk was closed and nobody was there, not even leaving after closing a desk up. We were told by another rental company they had not been there for some time.
We telephoned Car Jet on 27 December to report our experience and were told they would look into it with the rental company at Stansted and come back to us.
Despite further emails nobody came back to us.
We have just spoken to them some 16 days later, after several previous failed attempts to do so, with nobody answering the telephone and us being kept waiting in a queue for a long time on each occasion. They have not accepted any responsibility for the false information we were given, or for the fact that the rental company was not there for us to pick up the car.
Our contract was with Car Jet and not the rental company. Car Jet have suggested to us today that we could open another claim with the Rental Company which is clearly inappropriate and Car Jet's way of denying any responsibility and refusing to refund the money we paid in advance.
My last issue is how could we have been rented a car with a pick up time of 4.00 p.m. when the rental desk obviously closed at 4.00 p.m.
This is not a reliable company or one that I could recommend to anybody.”
“ATTENTION ARNAQUE, Suite a une location de voiture effectué sur le site internet Carjet.com le 26 novembre, Nous nous sommes retrouvés devant l'agence de location le 21 décembre sans pouvoir avoir notre véhicule et AVEC UN ENFANT EN BAS AGE. L'agent ne voulant pas me donner le véhicule car la réservation c'était annulé ( mais pas remboursé bien sur), j'ai appelé carjet pour demander de me trouver une solution. L'hôtesse au téléphone une certaine Raluca devait me rappeler pour me trouver une solution mais voila 30 min après l'appel j'ai reçu un email me disant de me débrouiller et même pire de refaire une réservation sur le site. Voila comment cette société peut scrupuleuse traite ses clients. Imaginez vous a ma place avec plusieurs heures de vol, en fin de journée, a l'atterrissage en pleine pandémie avec un enfant fatigué ou on a qu'une seule envie c'est d'arriver a l'hôtel. Je ne sais même pas comment l'aéroport de Fuerteventura laisse agir de la sorte cette société de location qui donne un premier gout amer au vacances des milliers de voyageur. BREF EXPERIENCE CARJET ZERO!”
