“Will never use Carjet again! Booked a car through them with Green Motion. Paid for a Hybrid got a petrol car. Paid for full Insurance and got basic. Don't use Carjet!”
“I booked and pay In Advance by Credicard , they suppose to pick me Up um heathrow airport for me to collect the car . After call them to inform i had arrived , they makes me wait for 2 hous and never come. I pay but they never delivere the car. Desonest, the worst drive company.”
“Greece Hania. Don't rent out from this company. Instead of freezing money on credit card to secure deposit they taken money out. After currency Exchange i am missing On £50. Be aware thiefs”
“Scam artists- booked a car from airport 5 miles from my home as I am waiting for new car to be delivered. Rental office was few miles from airport - the minute I walked in the door they told me there was no way I was going to be able to produce all the documents they would need- I have screen shot of booking - said licence, passport and credit card. In fact they require both parts of licence, passport, 2(yes, 2) utility bills and proof of employment. I told them I was self employed- then I needed something from the tax office dated in the last 3 months- I said ‘ can I ring them??this is ridiculous’ he reamed off a number ‘ it’s in Spain, you will be on hold for 40 minutes- what is that going to cost you?’ But it wasn’t his problem. I don’t believe he had a car to hire me!! I cancelled the booking to get amessage confirming they charged me the entire 10 day hire fee for cancelling. Rip off- nothing on voucher about other documentation, inevitability hidden on page 13 of terms and conditions”
“I was unaware the uk drivers license was not good enough for carjet and the apparently need you to have a internal drivers licence.. i sowed up at delpaso and had to pay twice in order to use my standard uk licence!!! Scammers I was told a refund was out of the question. After spending 45 minutes on the phone…”
“DON'T BOOK with CARJET! In case your flight is delayed or cancelled, like it was the case with us, you wouldn't get any refund or compromise to use the rest of your booked days. They didn't even bother to reply. You risk it all for nothing.”
“I hired a car at Carjet via a company called "goldcar". They were supposed to pick me up at Athens airport and were not there.The phone number they gave me in case of 'emergency' was useless since there was nobody in their office on Sunday apparently... After more then 2 hours i found a driver of goldcar and he brought me to their office. I didnt want the car anymore since i had to cancel my planned bookings and made a new booking back in Athens. Long story short...still havent got my money back and havent heard from the office anymore after writing multiple e-mails. If this is the way they want to make money, shame on them!
Kind regards,
Bob”
“Carjet.com
Since then they have refused to answer calls and emails, i left a review and they aggressively fought through the company to remove my review. It's cheap for a reason. Avoid like the COVID”
“DON'T BOOK with CARJET! In case your flight is delayed or cancelled, like it was the case with us, you wouldn't get any refund or compromise to use the rest of your booked days. You risk it all for nothing.”
“Horrible horrible service. Tried scamming me out of a 2nd insurance and wanted 2800 euros deposit on a car, which the policy states is not possible when having insurance. They then told me they would “bargain their manager” and the price would become 2000. Horrible never again”
“Sorry I had to give them one star. They deserve none. I hired a car through them in Northern Ireland a few weeks ago but because of a much delayed flight I had to change the time one (same rental company) and then twice (different rental company). The first rental company declined the second booking because their office was closing before arrival and they had hired the first car to someone else (also could not have been collected for the same reason) and list no money on that. That company did not charge CarJet for either car but CarJet have so refused to refund any of my money (pretending the hire company did charge them) though they got a fee on the final successful hire from a different company. They seem to be running a racket. They were offering a car from the (closed hire company) even after their office hours. Very shoddy.”
“Bad company. Monday we got a strike from the airport of Charleroi and we called the company to explain the situation and told them we would rebook a new flight and that we come to pick up the car the day after, on Tuesday. The company didn't had any solution for us, the only thing they told us is that we need to rebook the car, charged at a higher amount for 2 days instead of 3 days. So we already paid a first time and they want us to pay a second time for the same car, but only at a higher rate! Unbelievable. I send a complain to their help desk, no mail back.
I wouldn't recommand this company at all!”
“DO NOT BOOK WITH THIS COMPANY. I was scammed out of 350€.
I had a confirmed booking for a van for a holiday with friends, for a very good price.
When I arrived at the airport, the booking company told me that they had a booking for a Fiat panda (a tiny car). If I wanted the van that was confirmed in my booking, I would need to pay twice as much, as the confirmed booking with CarJet.
I called the CarJet office and the representative told me, I could book the expensive 9-seater van, and they would reimburse me after the holiday, when I sent them the invoice. I was dumb enough to trust this company, and have been waiting for my money ever since.
They are not helpful on the phone. Their customer service barely responds. It's all smoke and mirrors. These people are thieves!! DO NOT BOOK.”
“Disgusting company. Left us in a strange city in marocco and just refused to give us our car that we had already paid for. After 3 months still no money back and they’ve already asked me 20 times for my credit card info so they can look it up. I kept giving it to them for them to say after 3 months that I can’t get a refund because I used my mothers creditcard. Luckily my creditcard company is starting a procedure against these scammers. DO NOT EVER USE!!”
“The worst company I ever encountered in my entirely life. From day one till the end it's a mess. They don't have office in Istanbul airport we had to wait for the driver to pick us up for 45minutes. I booked megane they tried to gave me Clio. Then they gave me a scrap megane all the body is dent or scratched. Bonnet of the car is defective and had to make tape to not being open on the highway with the Risk of having an accident. Totally mess. I hope that after many bad reviews they understand how they must treat their estimate clients.”
