“Awful customer service. We hired a car through this company for a recent holiday to Portugal. Our flight was delayed by 2 hours meaning we didn't arrive into Faro airport until 23.50. The information and telephone numbers Carjet provided us to call on arrival at the airport were incorrect so we were unable to contact the company to arrange courtesy bus to take us to collect our hire car. This resulted in us having to sleep over night in the airport with three young children! When we eventually managed to flag down a passing courtesy bus the following morning (through luck rather than arrangement) to collect our car we were told they had cancelled it as we were a 'no show'. The hire car company advised us to contact Carjet as they were who we paid the money to. Carjet are refusing to refund us despite giving us incorrect contact information for the car hire firm and repeated emails from us and the car hire firm confirming what happened was out of our control. We have tried emailing and phoning carjet only for them either to not respond to the emails, try and pass the buck back to the car hire company or just flatly put the phone down on us mid conversation. An absolute disgrace. DO NOT USE THIS COMPANY”
“I booked a car hire from Malta Airport for 21 days. Rate looked good so I paid. However when the voucher arrived 2mins later it said SPAIN!!!!! NOT MALTA. I Tried to call NO ANSWER, twice after long waits. Tried to email no email address other than auto email addresses. Tried to cancel online told NO REFUNDS/CHANGES even though it is their fault. Spoke to Gold Car to be told not their boking not their error go away. Now claiming fraud with my credit card company to see if they can sort out this rip off. All I can do is make sure the whole world knows on social media what it is like to deal with CarJet. As I work over seas I use a lot of car hire companies.
I was also very disappointed to have to agree to terms and conditions WITHOUT the option to read them when cancelling the booking. NO LINK, NO MENU OPTION... Is this legal???? CJT-48750627”
“I m very upset with Carjet service
It never happened to me before!!!! I went to pick the car and the supplier told me they have no cars available and I have to cancel my reservation my self and I tried to call them on the phone number and I couldn’t reach anyone either.
I’ m very disappointed
I don’t know if I will be able to get the money they withdraw from my bank account back or no! What a shame
And I will never book through them again
I wish I had read the reviews before I book”
“DO NOT USE THIS COMPANY. I wish I had read reviews before booking with Carjet. Initially booking was easy and the prices reasonable - however, when we arrived in Crete the office was closed and this was despite the fact that we provided details of our flight. The company says it will keep the office open 1 hr following landing. We were at the office well within that allotted hour. The office was closed and none of the phone numbers provided were answered. We had to arrange a taxi to the hotel. We tried to contact Carjet regarding a refund of our deposit - that in itself has been a nightmare. Eventually they just refused to return the deposit. This company is not to be trusted - don't throw your money away.”
“Carjet makes (and takes payment in advance) reservations for car rentals with rental companies like SIXT that end up not existing. I booked a car rental with Carjet, paid in advance and received the booking confirmation from CarJet. When I went to collect the car I was informed by SIXT that the reservation was CANCELLED. No notification by CarJet whatsoever. Still trying to get my reimbursement. Very difficult to reach anyone at CarJet. Calls get cut off after 15 minutes of waiting for someone to come on the phoneline. Disastrous customer service - steer clear of this shady car rental outfit!”
“Absolute disgrace of a company. Avoid like the plague. Booked a car to be collected at Bordeaux airport for around 21:00 hrs. At some point during the booking the time has defaulted back to the original 10:00 am. When I checked my booking the other day just to confirm everything was OK I noticed the time error. I tried changing it on line & couldn't as changes weren't allowed for my booking. Eventually managed to find a phone number to ring. ONly to be told because we are going to pick the car up over 6 hours after the original time the booking will be cancelled & I will not be given any refund. It is a complete rip off of a company. It is tantamount to theft & the annoying thing is you can't do anything about it.
Booking number CTJ-42372868 Just in case CarJet have a change of heart but I won't hold my breath.”
“We rented a car in Heraclion airport in period 10.06.22-26.06.22,when we picked up the car we paid a deposit 1100 euros which was supposed to be returned in 15days ,a month and half has passed and the deposit has not been returned,I contacted you by mail,but you didn't solve anything.If you don't answer,I will report this case to you police,because you stole our money
Vanja Seselj”
“It’s a total scam!!!!!!!!!!!!!!!!!!!!!
I booked a car through them for my trip to Swiss but there is no email sending to me. I tried to call and write but nothing happened…. I cannot even find my booking anymore through their website , they say they cannot find any booking with my email address. And I did the screenshot after the booking showing my email address was correct!”
“Terrible communication and still waiting for refund from them . We had a booking with them in September but as our flight was cancelled we tried to amend the booking online.But not possible .Tried calling and emailing them but never replied . Still not replying to emails now .”
“this company supports other companies with different rules; I booked a convertible car(for which I had to pay more money) and at the time of delivery they gave me a regular one telling me that they did not rent convertible cars and to contact the booking company.
After a few complaints and a month later they came up with a discount on my next booking!😆 not even for free!!!
Stay away from this web site!!!
Spread the word!”
“My airplane was delay,I sent my flight No when I reached Istanbul airport MrAli refused to give my the car I already reserved it was 30 minutes after the limited time , I called jet car but refused to help and refused to refunded my money back , my name is Khaled Alsaleh and my email is (kalsalehdr@hotmail.com) l hope this massage reach the incharge one to respond thank you”
“Carjet is the biggest scam. Our flight was delayed and we did not make it in the 6 hour timeframe. Even though we had booked a car for 17 days with Goldcar in Malaga they refused to give as a car because we arrived outside the 6 hour timeframe. This makes no sense if you rent a car for 17 days. We lost all the money we paid upfront for the 17 day rental as Carjet will not refund and had to hire a car through another rental company. The people behind the desk in Malaga were just laughing at us. So be warned both for Carjet and Goldcar in Malaga! A complete scam!!!”
“We arranged car hire from Crete airport and despite providing Carjet with all our travel details, including flight numbers, when we arrived the office was closed and none of the phone numbers provided were answered. We had to arrange a taxi to our hotel. Following our return home we have tried contacting Carjet by phone and email requesting the return of our deposit. We cannot get through to them, and our emails receive an automated response. This company is a scam and we wish we had researched more thoroughly before booking with them. Do not use this company and lose money.”
“Hi everyone pay attention please. I don’t recommend using CarJet to rent your car, even for their low price. Thats all scam. They take your money more than their offered low price at office.
I don’t personally like this company because
A few things I would like to mention:
1. CarJet starts first with low price and than they add extra more money on the any cheap car at office which is they want to take your more money. Find a different rental company please.
2. They take deposits from you but they never pay you back. Even i paid all fasttrak and bridge pass money on cash.
3. When you call them, they dont answer the phone if you have a question or problem to solve. They dont want to pay you back any dime.
Please stay away from this cheap scam company. Go to big company u will pay same amount money but u will get even a good car with good costume service.”
“Booking platforms are the cancer of service industry. They only buy and resell bookings, packages without any decent customer support. It is e.g. quite impossible de get an invoice or even a receipt of whatever you paid to them. Thus making it hard to get reimbursed by your company. Don't just see the mere, not even systematic discount you'll get with them. The time you'll lose will be a much greater inconvenience that such a little benefit”
