“I am not happy. I picked up the car yesterday from Gatwick. The Drivila office told me that it was better to pay their everyday cover instead of 1500 held on the credit card as i would have to challenge Carjet legally to claim back any money, should i have an accident etc... He told me that it was impossible to claim back money. And it would be better if pay Drivila 380 pounds to cover my 10 days and then any issues or damage would be written off and no issue.... How can this be? So I paid 360 pounds with Carjet, then another 380 pounds to Drivila as i was told that Carjet was not worth claiming against should anything go wrong. I feel i have been tricked and conned, legally of course as i am not an insurance expert..... It is misleading and quite wrong.....
Also, impossible to contact anyone at Carjet, Drivila etc.....
It is agent upon agent, not clear and i am now 700 pounds to the bad. When i assumed, stupidily it was a good deal at 380 pounds....
I am not rich and not looking for anything but fairness.
Thank you for listening to my sad story.”
“NEVER RENT AT CARJET.COM…THIS IS A MAFIA GROUP
I rent it new car and the agency CARANDGO RENT A CAR propose me very old small car ..23 year old without AC… They told me i can cancel for free and after cancelling they took they money from my credit card . Now they refuse to pay back. Always same game with rental cars
company .
Carandgo said contact carjet and carjet say contact carandgo.
Never book at carjet!”
“Scam company, hired a car, when I went to collect the booking had been cancelled, impossible to get through to them on the phone, have not got a refund”
“Carjet is a scammer!
We reserved a car in Croatia for this summer.
When we arrived at the airport our reservation was cancelled without reason.
Impossible to contact Carjet and I have lost 350€.”
“Abbiamo affittato una machina ma quando siamo arrivati per ritirarla non abbiamo avuto una carta di credito ma solo di debito. La machina non è stata mai presa. Non hanno voluto rimborsarci niente anche se non abbiamo usato nessuna machina. Brutto da parte loro. Se potevo gli davo una valutazione più piccola. Non raccomando.”
“These guys are scammers and should be closed down and held accountable for their actions. Went to pick my car up and it had been cancelled, wtf, my flight was delayed I had paid for the car, I have never experienced anything like this and trying to contact them was a mission in its self. Have sent emails but I just get the generic answer email. SCAMMERS!!!!!!! DO NOT USE!!!!!!!”
“Payed up front for the hire of a car from Newcastle Airport with extra insurance for premium cover. When arrived to pick it up was sent to a third party used by them Europcar who gave me a different car than ordered then charged me when I got home another £144.00 for another insurance. I think this is legalise corruption and fraud.Do not rent from these companies”
“Paid for the car rental online in full . Arrived at the office and they said no car available .Asking for 1400 Euro extra insurance . We paid 50 euro to reach the hotel with a taxi .We still wait for the refund ! DO NOT USE THIS CARJET ! They will take your money and give nothing back !”
“ASSOLUTAMENTE DA EVITARE:
arrivato a Kos con 3 ore di ritardo, nonostante avessi comunicato il numero di volo, alle 23 abbiamo trovato l’ UFFICIO CHIUSO. Nessuna auto e soldi della prenotazione persi. Nonostante le telefonate e le mail non c'è stata possibilità di rimborso. CARJET collabora con EUROPCAR e ognuno scarica la responsabilità all’altro, NON NOLEGGIATE con queste 2 società: sono incompetenti per non dire truffatori !!!!!!!!!
ABSOLUTELY TO AVOID:
arrived in Kos 3 hours late, despite having communicated the flight number, at 11pm we found the OFFICE CLOSED. No cars and lost booking money. Despite phone calls and emails there was no possibility of a refund. CARJET collaborates with EUROPCAR and each discharges the responsibility to the other, DO NOT RENT with these 2 companies: they are incompetent not to say scammers !!!!!!!!!”
“This company is a total scam! I cancelled a reservation within "free" (absolutely not true) termination timeframe and was sent an email that a refund of only €150 would be given in 3 to 4 days. That was over a month ago and no refund. I have sent 3 requests through their website for a status of this refund and none have been responded to. This company has no integrity.”
“Carjet is the worst company by far! They stole from us 671€ and they disappeared! Customer service the worst , we tried to call multiple times to find someone and explained our issue, we went to Hertz in Abu Dhabi airport and we rented a car for a month!!! Hertz wasn’t able to give us the car and they told us to call Carjet for a refund! We called them more than 2 times after 40’ on the line and they sent us two times an email that they will contact Hertz to confirm that we never collected the car for the refund, we called Hertz they never had a call neither e mail! When we asked names from carjet support they only was telling us their first name! It’s a scam , never get a car through them!!!! I m really angry at this point because our money got stolen !!!! Customer service the worst ! Go rent a car directly from the office! Safer and your money will get you a car for sure”
“Paid for 1 week rental car, when we arrived at airport no car at all: the guy at the office told us “Sorry we don’t have it”, so had to spend 4 times the price somewhere else, because of CarJet.com. AVOID AT ALL COSTS! / Pagamos por una semana de alquiler, cuando llegamos a la oficina el empleado nos dijo “Lo siento no tenemos coches”. Tuve que pagar 4 veces mas en otro sitio, por culpa de CarJet.com. ¡VACACIONES ARRUINADAS, EVITAR!.”
“They left us without car at the Tangier's airport, at midnight and with small children. Then refused to return our money. Highly unreliable!
We were two families with children traveling to Morocco. We had a reservation of 2 mid-sized cars; we made the advance payment and we got several confirmation mails. At the airport there was only one car and it was Hundai I10 - we wouldn't be able to fit into it with the children and all the luggage.
I was writing mails to CarJet for months wanting them to return our money. The only answer was that they need more time to clarify the case. They are clarifying it for 4 months up to now. So they actually refused to return the money, without saying anything...”
“They are real scammers. In a simple 7-day rental in Turkey, I have had 3 scam attempts by the subcontractor. Complaints to Carjet fall on deaf ears. They are clearly aware that their subcontractor is a bona fide fraud, but they don't seem to care. They are probably just partners in the scam and split the profits.
The problems begin when they arrive at the Dalaman airport, in Turkey.
My car was to be picked up at 3:00 a.m. and the same time for delivery 6 days later.
The instructions were clear;
"A representative of SURPRICE RENT A CAR will be waiting for you at the arrival gates of Dalaman International Airport with his name on a board to take you to his vehicle, which will be parked near the airport."
At 02.15 we were out and we waited until 03.30 and no one showed up.
After calling several times, we received a WhatsApp with instructions to go pick up. It was already 04:15. After a long trip, we started badly.
Upon arrival, first scam attempt: 40 Euros for pick up and delivery after hours (The schedule was clearly typified at the time of payment).
Credit card for a deposit of 511 Euros, since we had full insurance with a franchise.
After charging, the tension with the worker continues.
Already arriving hot and before all this, I tell the worker, that apart from being inefficient, he seemed like a thief to me.
Then comes the second scam attempt:
He tells me that he is not giving me the car and that he is going to refund my payments. I tell him that there is no problem, as long as he reimburses me for the charges that he had made for the pick-up, the deposit, and the original payment for the vehicle, to which he replies that he can only reimburse the charges that he made to me there.
This is so that you do not take the car, but keep the rental amount, since they will not return it to you if you do not pick up the car. Reading on the internet seems to be a habitual practice. Either because you can't find where they are, or for a reason like this, you leave without a car, losing the money originally paid for rent.
I refuse. I tell him to give me the car and he rudely agrees.
We pick up the car. Holidays starting badly. Concern for the car because we know that they will look for any problem in the delivery.
The day to return the car, we left Marmaris. We check that the car has absolutely nothing before leaving.
We travel the 90 kilometers without getting out of the car.
We arrive at the airport and the same person is there.
Before we got out of the car, while we made sure not to leave anything inside, this person walks around the car quickly as if to check, says nothing and moves several meters away from the car, waiting for us to pack our bags and remove everything from the car.
When we finished, being at night and with a very dim yellow light, we found a scratch on the rear bumper. The scratch was undeniable. Although it seemed impossible, since it was not in Marmaris, there was a small scratch of about 5 cm.
It could only be a stone thrown from another car during those 90 km or something like that, since we were very sure that it was not at our exit from Marmaris 90 km earlier.
Very kindly, the man feeling like a winner, tells us not to worry, that it was very little. On 21 days there would be an assessment and they would inform me of the cost and they would return the deposit percentage.
With the flight only 2 hours away and the rush, we took a few photos of the scratch and went to catch our flight.
The surprise comes later, when we reviewed the photos we had taken on the plane. The quality of mobile photos is now good and they allow you to enlarge without losing quality. We discovered with complete certainty that the Surprice worker, Carjet's subcontractor, had made us that slightest scratch with a key. The following, as expected:
Contact with Carjet is very difficult and when you get it, they attend to you, but there is never an answer. The deposit after 15 days goes from retained to liquidated, without any kind of contact from anyone. Scam of the entire deposit, for a scratch that they have made themselves. Some scam professionals. The scratch is made in that first fast lap, it is made in the place where I, being inside the car, it is impossible for me to see it. (If I go out I have his back).
The photos leave no doubt. The scratch is produced with a sharp object and with pressure (A key). The paint chips are still there.
The scammer is called Mehmet, from the WhatsApp received at the time of delivery of the car. I upload a picture of his profile.
Fix for good impossible. You withhold payment from the bank impossible. Despite being just a "deposit" and a hold payment, the bank can no longer do anything. On the other hand, there is no crime until the collection is settled, so there is nothing to do with the bank until they are settled. Carjet seems to be an accomplice and a necessary collaborator in the scam.
A complaint and an expert examination of the scratch have been prepared.
I will tell you how it all ends, but ESCAPE FROM CARJET.COM and SURPRICE, its subcontractor at least in Dalaman airport in Turkey.
They are PROFESSIONAL SCAMMERS.
CJT-73144350”
“Hi,
Kindly advise me, how can we complain regarding this company to FCA. I have a huge doubt on the credibility of this company. Not sure, how were they allowed to operate in the car hire market in UK. I have not been refunded the money of the car hire cancellation which was done by the Customer services at Luton Airport. Since one month, I am trying hard to contact with these scammers, but only get automated response from the website. This is clearly ridiculous. I would strongly recommend to stay away from these dodgy people.”
“Rented a car for 1 week in Malta, no car at all available when we arrived. They have not refunded the money either! Avoid, run away from this scammers.”
“No refund returned, CarJet is a scam!
On June 2nd 2023. I ordered a car in Tromso by CarJet, I paid with a debit cart and the money went away immediately, unfortunately we had to change our plans and the next day I canceled the order - in compliaence with their policy - CarJet makes possible to cancel within one hour prior to car lease without losing the deposit. I received an email with confirmation saying:
We have cancelled your booking CJT-67724220 and your Platinum Excess Waiver 52497126 as requested.
The refund will be done back onto the same card you used to pay. Please allow 3 or 4 days for the bank to process your refund. According to the conditions of your booking, the refund will be 155.37 €.
Thank you very much.
Kind Regards
Claire Davis
Now It is some 7 weeks later and and a lot of emails of exchange (needles to say that the response mostly is:
Thank you for contacting us.
We’ve received your request and will get back to you shortly.
Kind regards,
CarJet.com)
So far no refund has been rreturned to my account, they no longer answer my emails (their replies were only excuses and dodges anyway).
- Carjet is a scam and a bunch of parasitic thieves - I strongly discourage everyone from using Carjet,
Jan Mašek”
